Members get the best offers and prices.
Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.
Cancel a stay
Here you can cancel a hotel stay.
Register missing points
Are you missing your points?
How to book different types of stays.
Send a request for 10 hotel rooms or more.
Get good rates on your business travel.
Call or send us a message.
All categories (102)
Terms & conditions (9)
Technical issues (2)
Gift Cards (17)
Bonus Points (9)
Nordic Choice Club (15)
Children & Families (3)
Check-in & Check-out (5)
Campaigns & Offers (2)
Nordic Choice Club Mastercard (3)
Hotels – chains, airport hotels, spa hotels and more (6)
Food & Beverages (5)
Extra Beds (2)
Bookings & Cancellations (9)
Company Agreements (2)
Accessibility & Allergies (5)
Price Guarantee (1)
Sports Clubs & Associations (1)
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the Terms & Conditions for the Nordic Choice Hotels app?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Why can’t I find my booking in the app?
Can I book a bonus night in the app?
Do you require assistance?
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You will receive a reply within 3 working days.
Call usCall us on +47 22 334 200
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Please note that if you have initiated a booking or logged in to My page, you will have to start over.