FAQs within App
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station* if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.