Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Why do I see a different booking number in the app than is listed on my confirmation?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Can I use a Service Station* if haven’t booked via the website?
Yes, you can! However, if you would like the see the booking in the app, it will have to be linked to your membership. Please contact our Customer Service for assistance.
** The Service Station is a tablet situated in the hotel lobby allowing you to check in or out by yourself or with assistance from the hotel staff.*
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.