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Why do I see a different booking number in the app than is listed on my confirmation?
This can happen if you have booked your room via a third-party provider rather than our website or app. But don't worry, you're booking is confirmed and you will get the same great level of service regardless of how you booked your room!
Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
What are the Terms & Conditions for the app?
When and where in the app can I find the restaurant voucher I receive as a member?
Can I get the app in my own language?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
How can I update my personal information in the app?
Why can’t I find my booking in the app?
I have several bookings in my name - can I use a Service Station?
How can I use the chat function in the app?
Can I pay for additional expenses when I check out using a Service Station?
Does the hotel I'm staying at have mobile keys?
Can I book a bonus night in the app?
How can I copy my membership number in the app?
Something urgent?
Call us on: +47 22 334 200
Easter opening hours:
Thursday
closed
Friday
closed
Saturday
9am – 2pm
Sunday
closed
Monday
closed
Regular opening hours:
Monday - Friday
8am - 8pm
Saturday
9am - 5pm
Sundays and bank holidays
Closed
Contact us