Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station* if haven’t booked via the website?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Why do I see a different booking number in the app than is listed on my confirmation?
This can happen if you have booked your room via a third-party provider rather than our website or app. You will then have a different booking number on your confirmation than in the app and on My Pages. But don't worry, you're booking is confirmed and you will get the same great level of service regardless of how you booked your room!
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