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How can I cancel a stay in the app?

Some bookings can be canceled directly in the app. Select the booking that you wish to cancel, navigate to the "My booking" tab and select "Make changes". You can then choose to cancel your stay. If you believe that it should be possible to cancel your booking, yet the "Cancel" button is not appearing, then please contact our Customer Service for assistance.

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Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.