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View booking details, cancel your stay, get a receipt and more.

Would you like to change your booking?

If you need to change dates, the number of nights, guest names or the like, you will have to contact our Customer Service.

Frequently asked questions

I have not yet received my booking confirmation. What should I do? I have not yet received my booking confirmation. What should I do?

When you make a reservation over the phone or via email with the hotel or our Customer Service, you will receive an email or text message to confirm your booking. As a member of the Nordic Choice Club, you will be able to view all your upcoming stays in the app about 15 minutes after you make a booking. If you have any further questions, please contact our customer service department for assistance.

Why is my booking not shown on My Page?Why is my booking not shown on My Page?

You are only able to view bookings made online when you are logged in to "My Page" on our website. Bookings made over the phone or via other booking sites will not be shown here.

If you have downloaded the Nordic Choice Hotels app, you can view all your bookings made when you provided your Nordic Choice Club membership number at the time of booking. NB! This does not apply if you have made a reservation via another booking site or if the hotel is not registered in the app.

What are the cancellation terms?What are the cancellation terms?

Cancellations terms and conditions may vary depending on your booking. Please check the specific terms and conditions on your booking confirmation. The following are the standard price categories found on our website and in our app:

  • Web Price Flex, Club Price, contract prices: can be cancelled until 4pm on the day of arrival unless otherwise stated. Nordic Club Choice members may be able to cancel even later, subject to their specific member benefits.
  • Web Price Prepaid and other prepaid offers: can be cancelled within 24 hours after booking. Please call our Customer Service department.

I am attending a course/conference and I have received a booking code, but I am unable to book via the website. What should I do? I am attending a course/conference and I have received a booking code, but I am unable to book via the website. What should I do?

If you have received a booking code from a hotel, you must contact the hotel itself to make a booking with the reception. You cannot use booking codes to make reservations on our website or via our app.

Do logged in members of the Nordic Choice Club need to provide credit/debit card information to secure a booking for someone else? Do logged in members of the Nordic Choice Club need to provide credit/debit card information to secure a booking for someone else?

Yes, your membership is personal and is only valid for your own bookings. This means that you must provide credit/debit card information to secure a booking for someone else. Card information is only used as a guarantee and you will not be charged unless the guest does not show up or fails to cancel the room within the specified time. If you choose "Web Price Prepaid", the payment will be made using the card that you provided as a guarantee.

Can I get an invoice?Can I get an invoice?

Nordic Choice Hotels requires a minimum charge of 5000 SEK for invoicing. Charges may apply and there may be other terms and conditions for contract agreements. Please note that we are unable to send invoices to private persons.

Can I pay with cash?Can I pay with cash?

Most of our hotels became cash-free in early 2018. Information about all our hotels can be found on our website. Being cash-free provides a safer working environment for our staff as it reduces the risk of theft and burglary. For guests it means faster and more secure payments, and we have more time to spend on taking care of them! We accept all major debit and credit cards. Please contact us for more information.

Can I pay for someone else in advance?Can I pay for someone else in advance?

You can pay for someone else's room in advance by choosing the “Web Price Prepaid” price category when you book on our website. If you would like to pay for an existing booking, please send an email request to the hotel and they will send you a form with details of how to prepay. Please note that this must be arranged well in advance.

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