Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station* if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Why can’t I find my booking in the app?
Are you missing a booking? Please allow up to 1 hour after you have made your booking for it to show up in the app. Have you been waiting a while? There are several reasons why your booking may not show up in the app.
- Bookings done via an online travel agency (e.g. Booking.com, Hotels.com or Expedia) are not associated with your Nordic Choice Club membership number and will therefore not show up in the app.
- Bookings made when you are not logged in to your account will not show up in the app. The same thing applies to bookings made by our Customer Services or at a hotel if you have not given them your membership number.
- The hotel does not yet support the app. We are working hard to migrate all our hotels to a system that supports the app however there are still a few unsupported hotels.
You can now add your missing booking by selecting the action "Add missing booking" from the "My stays" tab alternatively by calling our Customer Services and they will sort it out for you.
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.