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Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the Terms & Conditions for the Nordic Choice Hotels app?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Are you missing a booking? Please allow up to 1 hour after you have made your booking for it to show up in the app. Have you been waiting a while? There are several reasons why your booking may not show up in the app.
You can now add your missing booking by selecting the action "Add missing booking" from the "My stays" tab alternatively by calling our Customer Services and they will sort it out for you.
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.
Are you sure you want to change language?
Please note that if you have initiated a booking or logged in to My page, you will have to start over.