Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station* if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
How can I add minibar expenses to my bill?
Where can I find my membership period and when my bonus points expire?
I have several bookings in my name - can I use a Service Station?
Can I pay for additional expenses when I check out using a Service Station?
How can I copy my membership number in the app?
How can I use the chat function in the app?
Does the hotel I'm staying at have mobile keys?
How can I update my personal information in the app?
Can I get the app in my own language?
When and where in the app can I find the restaurant voucher I receive as a member?
Your voucher will be activated in your app upon checking in when staying at one of our many hotels that are currently available in the app. The voucher will be delivered in the app after you check in to one of the many hotels available in the app. You'll find the voucher on the same apge as your current booking. If you check in to a hotel that is currently not connected to the app, you will instead receive a paper voucher when you check in. One coupon will be activated for every night spent at the hotel. Unused coupons will expire and will disappear from the app overnight. Please note that coupons cannot be saved and then used together at once. If you are using an Apple phone, you will need at least iOS 13 and iPhone 6 or a newer model to use the app.
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