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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

When and where in the app can I find the restaurant voucher I receive as a member?

Your voucher will be activated in your app upon checking in when staying at one of our many hotels that are currently available in the app. The voucher will be delivered in the app after you check in to one of the many hotels available in the app. You'll find the voucher on the same apge as your current booking. If you check in to a hotel that is currently not connected to the app, you will instead receive a paper voucher when you check in. One coupon will be activated for every night spent at the hotel. Unused coupons will expire and will disappear from the app overnight. Please note that coupons cannot be saved and then used together at once. If you are using an Apple phone, you will need at least iOS 13 and iPhone 6 or a newer model to use the app.

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.