What are the cancellation terms?

Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Cancellation terms and conditions may vary depending on which price category you choose when you make your booking. The terms and conditions for your particular booking can be found on the booking confirmation send via email. These are the most common price categories on our website/app:

Web Price Flex, Club Price, company agreements: Can be cancelled until 4pm on the day of arrival unless otherwise stated on the confirmation. Nordic Choice Club members may have benefits for late cancellations, depending on their membership level. View all member benefits here.
Web Price Prepaid and other prepaid offers: Can be cancelled within 24 hours after booking. Please call our Customer Service department. during standard opening hours if you wish to cancel.

Back

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

Complete the form

Nordic Choice Club

Hi! How can we help you?

Similar questions

What are the cancellation terms?