MenuClose

Hi! How can we help you?

Do I get bonus points for if I have a booking but do not check in?

Making a booking and then not actually staying at a hotel (and not cancelling) is what is known in the industry as a no-show. You will not get bonus points for this, even if the stay is prepaid. You will therefore have to check in and stay in the room in order to earn bonus points for a stay.

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

Success!

Your password has been updated. You can now go ahead and do something more fun, like booking a dream stay!

Please note

Are you sure you want to change language?

Please note that if you have initiated a booking or logged in to My page, you will have to start over.