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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

Do I get member benefits when I book via an online booking site such as, or

No. You do not get any benefits or earn qualifying hotel nights when you book via these sites. But you do get 500 bonus points for each stay if you provide your membership number when checking in. Find out more about how to earn bonus points, and our terms and conditions here.

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.