Best Price GuaranteeMember discount 5-15%
Nordic Choice ClubMy BookingsCustomer Service
Hotels & DestinationsConferences & Meetings

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Similar questions

How can I change a booking?

I have not received my booking confirmation. What should I do?

Why is my booking not shown on My Page?

Can I book a room for someone else with Club Price?

What are the cancellation terms?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can children stay at the hotel free of charge?

How do I use booking codes for courses and conferences?

How can I cancel on the website?

If you are a member of the Nordic Choice Club:

  • Log in and go to My Bookings. Here you can view all your bookings and cancel those you no longer require.

If you are not a member:

  • Go to Find your booking and enter your booking details. You can then choose to cancel your stay.

Please note that prepaid bookings cannot be cancelled on the website or in the app. Our Customer Service can help you cancel such bookings if you are unable to use your booking, but unfortunately refunds are not possible.

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

Please note

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.

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