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I have not received my booking confirmation. What should I do?
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Can I book a room for someone else with Club Price?
What are the cancellation terms?
I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
If you are a member of the Nordic Choice Club:
If you are not a member:
Please note that prepaid bookings cannot be cancelled on the website or in the app. Our Customer Service can help you cancel such bookings if you are unable to use your booking, but unfortunately refunds are not possible.
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