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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

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Similar questions

How can I cancel on the website?

How can I change a booking?

I have not received my booking confirmation. What should I do?

Why is my booking not shown on My Page?

Can I book a room for someone else with Club Price?

What are the cancellation terms?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can children stay at the hotel free of charge?

How do I use booking codes for courses and conferences?

If you have received a booking code from a hotel for a conference or course, you must contact the hotel itself to make a booking via them. You cannot use booking codes to make reservations on choice.com or via our app. Here you can view all our hotels and find the contact details.

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

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