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How can I cancel on the website?
I have not received my booking confirmation. What should I do?
Why is my booking not shown on My Page?
Can I book a room for someone else with Club Price?
What are the cancellation terms?
I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
Sometimes plans change. We get it. If you have an existing booking and would like to amend the number of people or change the date, please contact our Customer Service or the respective hotel. Please note that you cannot change existing bookings yourself.
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.
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Please note that if you have initiated a booking or logged in to My page, you will have to start over.