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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

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Similar questions

How can I book with bonus points?

Do I get bonus points for if I have a booking but do not check in?

Can I book one of several consecutive nights with bonus points?

How many bonus points do I get per overnight stay?

Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can I get bonus points if I go to a hotel restaurant?

Can I use my points to pay for part of my overnight stay?

I am missing bonus points after my stay

It can take up to 48 hours for your points to be shown on your account after you check out. If you are still missing points after 48 hours, you can register your points here.

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

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