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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

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FAQs within Bonus Points

How can I book with bonus points?

I am missing bonus points after my stay

Do I get bonus points for if I have a booking but do not check in?

Can I book one of several consecutive nights with bonus points?

How many bonus points do I get per overnight stay?

Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can I get bonus points if I go to a hotel restaurant?

Can I use my points to pay for part of my overnight stay?

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

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