Clarion Collection® Hotel Plaza

Great hotel in Karlstad

Monday, August 27, 2018, Calgary, Canada, Striker2018

Stayed here with a couple of friends on a quick one night trip. The staff were really helpful and accommodating. The breakfast and dinner included in the nightly price was really impressive and they l…

Stayed here with a couple of friends on a quick one night trip. The staff were really helpful and accommodating. The breakfast and dinner included in the nightly price was really impressive and they laid out a great spread. Hot tub was decent and the sauna on the roof overlooking the city was great

Owner Response

Tuesday, August 28, 2018

Thank you for taking time to answer our survey. We are happy to hear that you enjoyed your stay with us and we hope to see you soon again. Very welcome back! Lena Malmberg

good hotel and cooperative staff

Saturday, August 25, 2018, Blandon, Pennsylvania, United States, James M

My wife, 2 adult children, and I stayed 1 night here while on tour in Scandinavia. My room faced the street, although there was no air conditioning, the room was quiet and comfortable. I was able to o…

My wife, 2 adult children, and I stayed 1 night here while on tour in Scandinavia. My room faced the street, although there was no air conditioning, the room was quiet and comfortable. I was able to open the window to allow air to circulate. There was minimal road noise, if any. The room and bathroom was clean, the beds were comfortable. I slept well. There was wifi, but it was on the slow side but usable. There could have been a few more outlets to assist in charging electronics. The restaurant was quite good. We had dinner and breakfast it the hotel. food was tasty and served at appropriate temperature. Breakfast buffet was very good there was a wide variety of food and all of it was delicious..

Owner Response

Sunday, August 26, 2018

Thank you James for your kind words. It was nice having you and your family as guests at our hotel. Welcome back!

Dårlig rom

Tuesday, July 10, 2018, Lillehammer, Norway, Lars P

Arrived at Sunday, departure at tuesday.. Check in was Ok, but we Only recived our roomkey and no information as the girl behind the desk was busy talking to a friend... The room was very small and th…

Arrived at Sunday, departure at tuesday.. Check in was Ok, but we Only recived our roomkey and no information as the girl behind the desk was busy talking to a friend... The room was very small and the view was straight down towards the diningarea! The windows could not be opened, and the temperature and the airquality inside the room Was a joke.. But Im sure there are better rooms in the hotell. Rest of the staff was friendly, and there is free dinner and sweets in the Evening!

Owner Response

Wednesday, July 11, 2018

Thank you for taking time to answer our survey.Really sorry that we didn't live up to our service standard when you arrived. We are working with the air-conditions in the rooms, we have an old house and ventilation is tuff this varm summer. We have other rooms where you can open the window, the windows against the inside the hotel is closed for safety reasons. We wish you a nice summer and hope to show you our hotel in a better way soon. Regards Lena Malmberg General Manager

On a tour stopped one night

Friday, July 06, 2018, , Florence Z

The staff was very nice and the food was also good. The main problem was the sleeping. Having an inside room made it impossible to open windows, no A/C in the hotel and no fans available. Impossible t…

The staff was very nice and the food was also good. The main problem was the sleeping. Having an inside room made it impossible to open windows, no A/C in the hotel and no fans available. Impossible to sleep with this stagnant air. Do not stay in this hotel. A shame such a nice staff has to work here. Rooms are very small also.

Owner Response

Tuesday, July 10, 2018

Thank you for taking time and answering our survey. We do appreciate your opinion and try to make a better impression f or our guest all the time. This summer Sweden and Karlstad have fantastic weather and our old building are have trouble with that. But we try our best and have bought even more fans to our rooms. The hotel have different sizes on our rooms. Hope to see you a again so we have the chance to show that we can make a better stay for you. Wish you a pleasant vacation in Sweden. Regards Lena Malmberg General Manager

Average hotel in average location

Thursday, June 07, 2018, , Mark D

We stayed 1 night as a break between a cross-Sweden drive. The hotel is adequate and clean, if a bit unstylish. The breakfast is above average. It is a 10 minute walk to central Karlstad and what i…

We stayed 1 night as a break between a cross-Sweden drive. The hotel is adequate and clean, if a bit unstylish. The breakfast is above average. It is a 10 minute walk to central Karlstad and what it offers.

Owner Response

Sunday, June 10, 2018

Thank you for taking time to answer our survey, we do appreciate that. We wish you very welcome back. Regards Lena Malmberg General Manager