This page is designed for newer browsers. For the best experience, please upgrade to a later version.

Clarion Hotel® The Hub Oslo ,  Norway

See all hotels in Oslo, Norway

Clarion Hotel® The Hub

Oslo,  Norway

Clarion Hotel The Hub boasts one of the best locations in Oslo right next to the central station. Guests can enjoy stunning views from the Norda restaurant and Calmeyers Hage bar on the 13th floor, and a great urban vibe at the Hub Bar on the 1st floor.

Clarion Hotel® The Hub 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
910 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4.5
Location
4.5
Rooms
1

To much people, everywere

Wednesday, September 01, 2021, Trondheim, Norway, VirreVapp_1

Chaos and over-crowded is key words. Big lines all over, for check in, for check out, for elevators, for food etc etc. it serms the hotel can house more guests than their logistic lay-out can handel.…

Chaos and over-crowded is key words. Big lines all over, for check in, for check out, for elevators, for food etc etc. it serms the hotel can house more guests than their logistic lay-out can handel. So they lost all the vibe they could have had. Not a place I will visit again.

Owner Response

Thursday, September 02, 2021

Dear VirreVapp_1, Thank you for your honest feedback. Finally the world is seeing brighter lights after 1 ½ year with almost no travelling. Our industry has been affected hard and we are still under recovery. We still need to keep 1m distance and follow given restrictions. For you as our guest at Clarion Hotel The Hub, this means: We are still in a pandemic and not everything will be the same as before. You will experience some longer queues at check-in and for breakfast, bars etc. We kindly ask for your understanding and patience and thank you for following the guidelines during your stay. We are working hard to find ways to avoid lines and highly recommend guests to avoid peak hours and choose other hours than check in time, check out and breakfast. But we agree with you that the logistics for now its not great and we look very much forward for the day when we are fully back and can operate as normal. I hope you will reconsider giving us another chance in the future. Wish you a great day! Marianne Hotel Manager

Read more
2

Tiny rooms and no storage space

Sunday, August 29, 2021, , Voyager697233

Hotel situated just in front of the train station. Rooms are tiny. Windows cannot be open. No storage space at all ( no wardrobe, shelves, drawers), that’s mean you can open your luggage only leaving…

Hotel situated just in front of the train station. Rooms are tiny. Windows cannot be open. No storage space at all ( no wardrobe, shelves, drawers), that’s mean you can open your luggage only leaving it on the floor. Cleaning only every 2 days ( it means you’ll find you room in the evening exactly as you left it in the morning!). They say it is due to Covid but I guess how do they think this would better manage safety measures without a daily cleaning!) Breakfast was amazing BUT you’re allowed to have it at a scheduled time they choose for you (e. G. if no other time slots are left you must have breakfast at 6.30 or 7.00 even if you’re on vacation and just wanted to sleep a bit longer!) Pillows are too soft (down made) and they have no pillows choice to offer. You can have better for less in Oslo!

Owner Response

Friday, September 03, 2021

Hi, Thank you so much for your review. Our tiny rooms have smaller space for storage but with all amenities in the room. All windows at the hotel can be open for fresh air. May sound like something was wrong with your window and I hope you informed our staffed to fix it. Regarding cleaning and breakfast hours: In the transition phase between reduced operation and normal operation, we unfortunately do not have the opportunity for daily room cleaning due to the staffing situation and frequent changes in framework conditions and restrictions. We will therefore perform cleaning on day 2 after arrival. We of course offer refills of all articles and what you need during your stay on request every day. If you do not want cleaning during your stay, please use the "do not disturb" - sign which you will find in the room. We kindly ask for your understanding and patience and thank you for following the guidelines during your stay. Breakfast: For infection control purposes, you will be allocated a breakfast-time at check-in - If times are not followed you can be denied access. (If you check in on the app / self service machine, you must ensure to receive your breakfast time from the reception). Breakfast is included and served during the following times: Monday - Friday 06:30 - 09:30 | Saturday - Sunday 07:30 - 11:00 Now since 1. Sep we are back cleaning also stay cleaning and hopefully soon when 1m is no longer a restrictions we can also open for no breakfast hours. But all this has been regulations according to the restrictions and for a safe stay for all our guests and is not normal operations for the hotel. We also have 6 pillows in all rooms from soft, medium to hard. I hope you will reconsider us a day in the future. Wish you a great day. Marianne Hotel Manager

Read more
5

Amazing hotel!

Wednesday, August 25, 2021, Nea Smirni, Greece, CostasDaniilidis

Situated just across the Oslo train station, within a 10-minute walk from the Opera, and near a large number of restaurants that serve until late. Spacious, clean rooms, and perhaps the most lavish br…

Situated just across the Oslo train station, within a 10-minute walk from the Opera, and near a large number of restaurants that serve until late. Spacious, clean rooms, and perhaps the most lavish breakfast buffet I have ever experienced.

Owner Response

Friday, September 03, 2021

Dear CostasDaniilidis. Thank you so much for this lovely review. We really really appreciate it. Hope to be welcoming you back. Marianne Hotel Manager

Read more
2

Far Too Many After-Lockdown Problems

Tuesday, August 17, 2021, Munich, Germany, Jet9

I stayed at The Hub for 5 days mid of August 2021 - at a time when CoVid 7days incidence rate was about 55 (climbing rapidly) in Norway: Check-in in procedure: Slow - stand in line for about 15 Minu…

I stayed at The Hub for 5 days mid of August 2021 - at a time when CoVid 7days incidence rate was about 55 (climbing rapidly) in Norway: Check-in in procedure: Slow - stand in line for about 15 Minutes (no guests around you wear any masks). You can check in electronically to reduce this time - ironically it does not help you at all, because after your contact-free electronic check-in you need to line up in the very same line in order to get your manual ticked for your breakfast slot. You need to do that every single day: Stand in line to get your breakfast ticket for the next days. Breakfast: They assign breakfast time slots in order to avoid too many people in the breakfast room. You need to get your ticket for the next day the prior day. Even if you get you try to get you ticket in the morning, the most favorite time slots are not available any longer. I wanted to have my Sunday breakfast at 9:00am - and could only chose 8:00am or 10:00am. Is this how you want to start your Sunday? I don’t.. The breakfast itself is excellent - tons of choices to chose from. BUT: It’s all served on open buffet tables (no spit protections) where people (without masks) basically step on each other. And when the door to the kitchen opens, you can see employees of the hotel preparing new plates: All wearing masks AROUND THEIR NECKS and not covering mouth or nose. Elevators: The biggest mess I ever witnessed. U have to type in your target floor number when approaching the elevators and you are assigned an elevator number. Then (in theory) the elevator arrives and drives you to you to you desired floor (there are no buttons to select a floor inside the elevator cabins). In practice things are different: For example on the breakfast (level 2) you see a crowd of 15 people waiting for elevators. You type in your desired floor number are assigned elevator A. After a few mins elevator A arrives packed with 10 guests already. So you let it go and type in your floor number again. The elevator doesn’t know that you did not enter and makes a stop at the programmed floor. That means: You need to wait forever for an elevator during rush hours and when you finally managed to find an elevator which is not packed with other guests, it makes useless extra stops (typed in by others who did not enter) and delays the whole system even more. My max waiting time was 14 minutes to get to the breakfast level and 15 minutes to get from ground level to my floor around 5pm (both rush hour). Needless to say that once in the elevator, you hear people swearing about the hotel, which after a few times doesn’t really help your own mood. Bars: Although there were 4 empty tables we had to wait 16 minutes until a waitress showed up on assigned one of the empty tables. There is a security guard in front of each bar, who keeps on repeating „Waitress will come, waitress will come“). Then after we placed our order it took another 35 minutes until we received our drinks. There were 18 guests in the entire bar at that time served 2 waitress and 1 bar tender - I could not see any reason for that extreme slow motion service. Room Cleaning: When you get to your room, you will find a note, that room cleaning starts on day 2 after you arrival due to CoVid and lack of stuff. Reality: Within 5 days (4 nights) they only cleaned my room once. The Room: I had a „superior room“, which was described as "Our superior double rooms are nice and spacious (from 24 sqm) and feature a double bed (160cm) with luxury duvets and pillows, as well as windows that allow in plenty of daylight“. The window was extremely small - see picture. If they consider this as windows which allow plenty of daylight, I don’t want to know what their other rooms/windows look like. Also worth to mention: Unlike any other hotel I know, you have to lock your room electronically every time you leave, because the door remains open. See picture. Checkout: Checkout time is 11am. I asked for a „late Sunday check out at 11:45am“. The receiptionist didn’t even ask for your status level but immediately responded: „Sorry, no way, we are fully booked out and we need your room at 11am“. That was it: I cancelled my reservation for the following 2 days trip and went to another hotel in the same area. That hotel had the same After-Lockdown problems regarding not enough employees, but solved them in a much better way: They only sell 50% of their rooms and you get a daily beverage credit of 100NOKS for „any incomplete hotel services“ at this time. Bottomline: If you neither have the organizational nor the stuff capacity to sell out all rooms, then don’t sell every single room. This is not to be blamed on any employees of the hotel, who all tried to smile und be polite despite all the complains and the stress, but on top management decisions. I am sure this kind of management strategy won’t pay out and they well lose more on the long run, then they profit short sightened by simply overloading the hotel with guests during a pandemic. I attached a few pics - I guess they speak for themselves.

Owner Response

Friday, September 03, 2021

Dear Jet9, I am really sorry to read your review. You are absolutely correct in many points in your feedback. Some unfortunately is regulated by law and restrictions and is a reason why we operate as we do. Others we really take as constructive feedback and are clear areas we will improve. I hope you contact me on marianne.hoybakk@choice.no so we get the chance to correct what has occurred. Wish you a great and safe day. Marianne Hotel Manager

Read more
2

All other hotels in Oslo are bettet option than The Hub

Wednesday, August 04, 2021, Taby, Sweden, 651larss

The Hub is located at one of Oslo's absolute best addresses. Delicious design and environment that inspires. Easy to understand that very big money has been invested in this prestige hotel. With th…

The Hub is located at one of Oslo's absolute best addresses. Delicious design and environment that inspires. Easy to understand that very big money has been invested in this prestige hotel. With this knowledge, it is completely incomprehensible that staff are not trained and motivated. Have never experienced such low service consciousness. The staff feel completely uneducated and unaware of what is expected of a hotel where a single room costs over 200 euros. Undoubtedly a hotel that is in need of a completely new leadership where what is obvious to everyone, personal service, is developed to a decent level. As it is now, all other hotels are a better option than The Hub.

Owner Response

Monday, August 16, 2021

Dear 651larss, Thank you for reviewing our hotel. We highly appreciate you for seeing all details within our hotel. When it comes to the staffing we disagree. We have a highly professional staff with true passion for hospitality and a high focus on customer care and service. We are completely honest that the covid-situation have affected all of us as well the hotel. Having the staff on lay off for 1 1/2 year and to turn on the big machine again after 16 months with almost no guests have been our biggest challenge. Not only for us but for the entire industry. Some staff have left. and many have been on lay offs and some are recruited new in to the hotel. Guests and staff have been coming back at the same time and I do agree that we are not on the service level that we are known for and it will take some time until we are back. But we will, and even stronger than before. Open and honestly we have been working under circumstances that no one in our lifetime have done before and yes we also see many things that we will improve - but also we are so proud of the achievements and workflow from all of our staff this summer, increasing from 18 guests to 18.000 guests in only 30 days. On the other hand I do understand your review and our that some guests expectations under this circumstances is not fulfilled. We highly appreciate all the feedbacks that we will work on and do better. I promise that is what we will do, and I kindly ask for understanding of the situation as it has occured. And I really hope we get the change to really show you have a stay at Clarion The Hub really should be and that we are the place to stay and the hub of Oslo. I hope you will give us this change and contact me on marianne.hoybakk@choice.no I apologise for the inconvenience and look forward to hear from you. Marianne Hotel manager.

Read more

Sign up for newsletters - get up to 25% discount!

Sign up to receive our newsletter and get a welcome discount of up to 25%

No, thank you!

Please try again

Sign up for newsletters - get up to 25% discount!
Thank you for signin up!

You will soon recieve en email with great offers

2.564.411.001 24
Booking code

Do you have a booking code? Please enter it here to see availability. If you want to book using a corporate account, bonus points or see member rates: Sign in

Save

Booking code can not be empty

Select rooms

room Remove room

Add room
Your booking code has been saved

The booking code is added.

Please note

Are you sure you want to change language?

Please note that if you have initiated a booking or logged in to My page, you will have to start over.