Clarion Hotel® The Hub

Pros: location, rooms, view, breakfast buffet, no room service and no cleaning of rooms for the entire stay due to COVID-19. Cons: breakfast buffet - is it really safe during COVID-19? Tons of people breathing and sneezing on food, touching the same utensils, etc. There’s hand sanitizer available but it’s up to the individual whether to use it.

My husband has now been missing his work labtop for one month. It is now one month ago we stayed 2 nights at Clarion The Hub in Oslo. When we left the hotel we were content with our stay. When we got back to Copenhagen and unpacked the car we realized that my husband’s computer was missing. We called the hotel and the receptionist said that he had the computer right there. We have now called the hotel 8 times and talked to different people. We have emailed the lost & found department many times. They emailed back after 14 days. They would sent it to us. Finally they emailed us the other day if we could arrange a parcel service to pick it up. We did and wrote back about date and time but when DHL showed up there was no computer bag to pick up. DHL will be back tomorrow. We pray they will be able to pick it up then 🙏🏻. So if you stay at Clarion The Hub. Please don’t leave back any of your items.

The location is great. Our room was great. The hotel is overall very beautiful. The check in took forever and we stood in line for a good 40 minutes. The self check inn machines were not functioning properly, and the line to check inn ran zig zag through the whole lobby. The breakfast was wonderful, but the breakfast experience was chaotic and stressful. We where given individual eating times due to covid -19. But the dining room was packed with people pushing past each other, messy tables and not much control. We had both an early and a late seating time, both days had the same chaotic vibe. The wellness area had a small pool,gym, steam room, and a sauna. These areas were filthy. There was hair, gum, bandaids and snuff bags in the drains and on the sauna bench. None of which were cleaned during our 3 day stay. The carpets and flooring all over the hotel were messy and the same crap was stuck in the carpet day after day. I have no confidence that the hotel surfaces were properly cleaned, especially in light of the covid - 19 situation. Will not stay again.

This clarion is located in the perfect spot. Walking distance to the train station and other transportation. The only negative aspect of our stay was when we arrived (after a long delay and ordeal with our flight) the room has a ketchup stain on the carpet and hair around the light stand. It was easily visible, so it shouldn’t have been missed. We wet a towel and cleaned it ourselves as at 20pm at night, we didn’t want to wait any longer to get to sleep. Other than that, our stay was great. They have a well equipped gym and pool area, breakfast was plentiful and the staff were most helpful. Samira went above and beyond to help my wife secure an appointment during our stay. Thank you. We would definitely stay here again.

Beatiful but service is bad and its impossible to get / buy a coffey between 10.00 Am until 5 pm..?!?!? What in a big hotel like this ? How is that possible? Even the smallest hotels has THAT service..... Change please if you want me back again!!!