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Clarion Hotel The Hub boasts one of the best locations in Oslo right next to the central station. The hotel has 810 modern hotel rooms, 22 meeting rooms, as well as 3 exciting bars and restaurants.
English: I had a very positive experience when I arrived at the hotel. Was going to spend the Christmas holidays in Oslo and had booked into this hotel. Got a nice reception when I arrived at the hote…
I stayed at clarion the hub recently for a very small business gathering. The staff where so positive and sweet, even trough their masks. The hotell was clean, with amazing design and clean, fresh foo…
First of all - the location is great. Very central and close to "everything", including the train station and other public transportation. The superior room was a bit mediocre for the price level. Th…
Dear eoMsraL, Thank you for taking the time to review our hotel. Really nice to hear that you liked our location, bed, breakfast, common areas and reception. Unfortunately due to the pandemic and regulations in Norway the hotel is only allowed to offer limited of our services and facilities. Gym & Relax, pool, Restaurant & bar in the 13th floor, conferences and breakfast buffet are therefore limited or closed until further noticed. We look so much forward to when we are allowed to run our operations as usual and give all services to our guests. Regarding the details you mentioning under the bed: our housekeeping department has been given the feedback. This is absolutely not how it should be and what you as our guest should experience. For that we are really sorry. Do not hesitate to contact me directly on marianne.hoybakk@choice.no I hope to be welcoming you back to us when the Covid situation is better, so we get the opportunity to really show you all our facilities and services within the hotel. Wish you a safe and great day! Best regards. Marianne Høybakk Hotel Manager
Hotel lost my baggage, not only once, but twice on two separate occasions. (As a frequent traveler I have stayed at that hotel quite often) After the second time, the hotel refused to reimburse me for…
Dear Egild, Thank you for taking time to review our hotel. Very unfortunate to hear that this is your experience of our hotel. Regarding the luggage storage: The Hotel offers all guests to storage luggages on arrival and departure day before check in and check out. https://www.nordicchoicehotels.com/hotels/norway/oslo/clarion-hotel-the-hub/about/faq/ The luggage room is located next to our front desk. The Storage room is accessible for all hotel guests and therefore also at own risk. Signs and information regarding this is also informed in the room. The Luggage room is video-surveilled up to 7 days (one week). For belongings of high value the hotel offers safe boxes for all guests: making their own personal code. Free of charge. For long term or frequent travelling the hotel do not have any storage/services for this at the moment. This is absolutely something we will look into after feedback from you given to the hotel earlier. But this depends on requests from guests and storage capacity within the Hotel. Regarding your case the luggage was placed in the luggage room for 6 months from march 20 to Nov 20. Every 3 months the hotel goes through all forgotten luggage / clean up in the luggage room. All belongings not reported missed are recycled. This is first and foremost because of capacity but also to make space for other guests arriving to store their belongings upon arrival and departure. We are very sorry that you experience this as terrible service. We appreciate you for taking time to give us your feedback and as mentioned above we will look into a solutions for frequent travellers regarding luggage storage to see if this is something the hotel will be able to offer in the future. Wish you a safe and good day! Best Regards Marianne Høybakk Hotel Manager
Excellent location, recently refurbished in a modern Scandinavian style. Friendly staff and certainly felt COVID-friendly. Felt safe. Pros: large TV so you can really relax in your room. Pleasant an…
Dear drlambda, Thank you for this kind review. For us it's really important that our guests feel safe and can enjoy a safe stay under these special times. We have noted the feedback given and we highly appreciate you for taking the time. Look forward to be welcoming you back. Have a great day and stay safe! Best regards, Marianne Høybakk Hotel Manager
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