Clarion Hotel® The Hub

Really compact, length of the bed was the width of the room. Bed was comfortable and great central location. No hanging space for clothes, lighting very poor so a real challenge to work. Room was clean and tidy.

On Sunday, 24th October (technically 25th as it was around 00:15), I was treated very impolitely at the Hub Bar by a lady with the name of Eliiza. We were sitting at the seating area at the hub bar, near the reception and this lady approached us and asked me to take my foot off the table. I immediately apologised and planted my feet on the floor. However, this was not enough for Eliiza and she continued to ask me how I would feel if someone did the same at my home. I felt this was completely unnecessary as I had apologised. If there is surveillance in the bar area, you’ll see that my foot was not even on the table. One of my legs were crossed over the other and thus, the sole of my foot was resting on the edge of the table. I apologised anyway but despite this, Eliiza continued to give me a school boy treatment in front of my girlfriend and also a friend who had visited us for a drink at the bar. This is not the way to treat your guests. Someone needs to explain to this person that the hotel premises is not their home and they should concentrate on being more accommodating towards their guests. I was really shocked, disappointed with this to the point that I could not sleep well that night. There was no manager on duty to receive my feedback that night and also in the morning. I will never ever stay at Clarion Hub or any of its associated hotels again.

Be at bit less funky but more functional. When we arrived, the loud music at the reception that was probably meant to make a vibrant atmosphere felt really stressful for me. All I was longing for was a calm comfy room after a long train ride and not a party hotel. I had booked the room for my Father, myself and my 1,5 year old son. I had been confirmed to get a twin room with two separate beds. However we were given a room with one big bed. The bathroom was very stylish but very small. No room to put a change of clothes anywhere and it was impossible to not get the floor wet when showering cause the bathtub, that the shower was in, was set up on such a weird way. All in all it felt more stylish than functional. I’ve been in better hotels for less money. However these are the only reasons to give four out of five stars. All in all we had a great stay, the location was great, the breakfast was amazing and the service was really good.

We thought that by booking directly with the hotel instead of through bookingcom we would be given a better room for our 3 nights here. Instead we had the tiniest hotel room ever, right in front of the lift, with no cupboard space at all (there was a space of about 25cm where I could just about hang my jacket), and no space for our two suitcases!!! When we asked if we could change the room we were told that "all the rooms are the same"!!! I cannot believe that this hotel has all rooms with no cupboard space! The only saving grace was the good breakfast with lots of choice, and the ease of getting to the station, but otherwise, I would not recommend this hotel.

The hotel is ideally placed if you are arriving late by train or have to leave by train, as it is literally across the road from the main station and also well placed on bus routes, opera house, etc. The room was comfortable but very small and the cupboard space the smallest I have ever seen. On the plus side, the facilities are good, the breakfast buffet is magnificent and the rooftop bar and restaurant excellent.