Quality Hotel™ Grand Royal

If it were possible I would rate this barely a 1.5. It is shelterthe staff was nice and polite. That is about the only positives that I could find. If you were to look up ‘deferred maintenance’ in a dictionary, this would w the picture. The room didn’t appear dirty, but it didn’t feel clean. I’m confident that the carpet hasn’t been exposed to a cleaner in a long time, if ever. There really wasn’t anything that didn’t look thread bare, chipped, or cracked. Clearly the manager hasn’t walked the property, spent a night in a room, taken a tepid shower or hired a painter. Then there was the dinner. Decent salad, some kind of overcooked meat on a bone and something they called a fish cake, basically a pan fried white gelatinous substance. Dinner there made me want to go out for a pizza. Not to worry about not being able to turn up the heat, construction started with hammers and electric saws at 7:45AM. We were there as part of a tour, so no choice of hotels. The hotel should be embarrassed that they took our money.

Situated between the station and the town centre, this hotel was a perfect bolthole for a short break at the end of a long journey. The staff were welcoming, friendly and helpful and the rooms were clean and very comfortable. I was lucky enough to have a beautiful view of the fjord from my window. The meals and service in the adjoining pub were excellent too. I hope to stay again on my next visit.

One of the worst hotels I’ve ever had the displeasure to stay in. Even though the location is good, the hotel itself is nothing like the pictures. When making reservation I requested for separate beds, but instead got one. My confusion as to why the beds are together instead apart was met with comment from the receptionist that ‘some prefer it that why’ (I don’t know if person, who specified to have separate beds, is someone who prefers to have one). The shower door was broken, because it didn’t restrain any water from flowing away, which resulted in partial flood in the bathroom, to which receptionist’s first offer was to give some extra towels. There was also someone’s unfinished drink left in the minibar. They switched the room, but the ‘new’ room was basically the same as the old (minus the fridge, because in the new room there just wasn’t one), but this had a weird smell, like mold, and in the electronic socket was still holding someone’s old keycard, which really makes me question the cleanliness of this hotel. I was beyond disappointed with the quality of the services.

Very helpful and welcoming staff at the check in. Efficient and a pleasant experience. The one thing letting this hotel down is the beds. Worn out, and softer than butter makes no good night sleep. I am 180cm and 85 kg and had the worst night due to a bed that should have been changed many years ago. Parking is available in the shopping centre across the street, and was ok. Breakfast as most hotels in Norway.

God help them if there is ever a fire in this hotel, they have zero controll or rutines. I arrived late in the evening and spend some time searching for parking. When I then got to the hotel I was given a dirry room. When I came down the receptionist assured me they had plenty for clean available rooms, he just coud't find them in his system. I asked him if he could check the rooms manually but he said he could wake some one up if the checked to wrong room. The final solution to my booking was that he asked me to find another hotel at 23.55 in the evening! He wasted over an houer of my time. I'm still waiting for them to release the authorized money from my card.