This page is designed for newer browsers. For the best experience, please upgrade to a later version.

Clarion Hotel® Copenhagen Airport Kastrup ,  Denmark

See all hotels in Kastrup, Denmark

Clarion Hotel® Copenhagen Airport

Kastrup,  Denmark

Welcome to one of Copenhagen's main meeting places. Located just 2 minutes from Terminal 3, the Clarion Hotel Copenhagen Airport is ideal for conferences, as well as spa and dining experiences for leisure travellers.

Clarion Hotel® Copenhagen Airport 4.5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4.5
4233 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4.5
Location
4.5
Rooms
1

Bad food in otherwise good hotel

Saturday, October 02, 2021, , Therese E

225 ddk per person, it's a disaster! Expensive, overcooked, no variation, no service. The food was bland and watery, no heat in this chocking for sure. See my photos of the "buffet". I will never co…

225 ddk per person, it's a disaster! Expensive, overcooked, no variation, no service. The food was bland and watery, no heat in this chocking for sure. See my photos of the "buffet". I will never come back here. If you stay here, eat somewhere else!!!

Owner Response

Monday, October 04, 2021

Dear Therese I am sorry to hear you had an unsatisfactory experience with our food. Based on the price I assume it is our breakfast buffet incl. coffee, tea and juice? We normally have great reviews on the breakfast, both quality, variety (more than 80 items to choose from) and service. But we are always open to feedback. If you could send me an e-mail directly at johanna.carlsson@choice.dk with the photos as well then I will be happy to look into the matter. With passion // Johanna Carlsson, Hotel Manager

Read more
1

Did not honour booking

Friday, September 24, 2021, Billund, Denmark, bm254

Hotel overbooked. Arrived close to midnight with a confirmed reservation on a business account. Hotel tried to move me to neighbouring budget hotel at same rate. Had not made any preparation in antici…

Hotel overbooked. Arrived close to midnight with a confirmed reservation on a business account. Hotel tried to move me to neighbouring budget hotel at same rate. Had not made any preparation in anticipation of their mess. Was eventually booked into an 8 bunk bed room in the next door Comfort.

Owner Response

Monday, September 27, 2021

Dear bm254, I am very sorry to hear about this unfortunate situation. Will you contact me directly at johanna.carlsson@choice.dk, so we can find a way to compensate you for the inconvenience. With passion // Johanna Carlsson, Hotel Manager

Read more
5

Great breakfast, spa, just a walk from the airport

Saturday, September 11, 2021, Copenhagen, Denmark, Z4842CAjuliet

We had a massage in the hotel spa, a great sleep and a varied breakfast in the morning before going on a long flight. Definitely recommend if you want to stay next to the airport and don't mind spenin…

We had a massage in the hotel spa, a great sleep and a varied breakfast in the morning before going on a long flight. Definitely recommend if you want to stay next to the airport and don't mind spening a little extra for comfort.

Owner Response

Monday, September 13, 2021

Dear Z4842CAjuliet Thank you so much for taking the time to write this nice review. It is always great to get nice feedback. Our breakfast team really are super stars and you can get so many different things - my personal favorite is the omelets. With passion, Johanna Carlsson, Hotel Manager

Read more
2

Service under average and hotel not maintained

Friday, September 10, 2021, Munich, Germany, whiskytarian

Clarion is a 4 star hotel but unfortunately the glamour of previous times under a different brand comes clear through now. Rooms were not cleaned (unless you ask for it, the communication about this i…

Clarion is a 4 star hotel but unfortunately the glamour of previous times under a different brand comes clear through now. Rooms were not cleaned (unless you ask for it, the communication about this is weak and not conform), there were damaged on the rooms like a broken sink in the bathroom being repaired but not properly, the minibar was missing a shelve in the furniture, room service tablets with food leftover were left outside a room for more than 24 hours, the staff is impolite and seems untrained. I could go on and on. The loyalty program works only one way, you book the rooms at a price, which then turns out to be lower on various booking sites, and you are not treated anything near special just because you are loyal customer. We still got the not-renovated rooms on a lower level with absolutely no view, though we had wished for higher floor. The restaurant serves good food but the card is very limited and either the hotel is understaffed or the staff is not attentive, we waited for more than hour to have plates removed, then it was way past to late for more wine or a dessert. Sad to see a former great hotel with good service turning into an average boring place. Location is still good, easy to get to city but it does not weigh out the price-service mismatch.

Owner Response

Monday, September 13, 2021

Dear whiskytarian, Thank you for taking the time to give us feedback. You are right that we are not currently cleaning rooms for stays shorter than 5 nights unless our guests specifically request it. This procedure is put in place to minimize the risk of spreading Covid-19. This is communicated on a sign at the check-in counter, in the elevators and in the pre-arrival text message. Normally we do try to accomodate the wishes of our club members, if they write them in the note when they book, but there are times where this is not possible. In particular, times like this past weekend where we had an almost full house and a lot of guests who had booked and payed for upgraded rooms. I do hope you stop by again some time soon, so we can give you the full Clarion-experience and a room with a view. With passion, Johanna Carlsson, Hotel Manager

Read more
5

Really nice hotel, fabulous staff

Monday, September 06, 2021, Magalluf, gingerspice16

I stayed here with my husband for one night in a standard double room which was huge and had a huge bathroom too. Really comfy bed and pillows and great water pressure in the shower and Rituals toile…

I stayed here with my husband for one night in a standard double room which was huge and had a huge bathroom too. Really comfy bed and pillows and great water pressure in the shower and Rituals toiletries in the bathroom. The location is great for the airport and the food and service in the a la carte restaurant was fantastic. Would absolutely stay here again.

Owner Response

Wednesday, September 08, 2021

Dear gingerspice16, Your review just made my day! And I'm sure it will make the day for my awesome colleagues in the restaurant too, when I share your feedback. Thanks for taking the time to write, I hope we get to welcome you again soon! With passion // Johanna Carlsson, Hotel Manager

Read more
2.564.411.001 22
Booking code

Do you have a booking code? Please enter it here to see availability. If you want to book using a corporate account, bonus points or see member rates: Sign in

Save

Booking code can not be empty

Select rooms

room Remove room

Add room
Your booking code has been saved

The booking code is added.

Please note

Are you sure you want to change language?

Please note that if you have initiated a booking or logged in to My page, you will have to start over.