Clarion Collection® Hotel Grand Sundsvall

Excellent, top notch hotel

Monday, August 05, 2019, Le Havre, France, Dutch-Mikey

This is a really great hotel. It's located perfectly close to the city centre (3 minute walk) so not noisy, it's a good size hotel, 2 private and secure parking garages and the rooms are spacious and…

This is a really great hotel. It's located perfectly close to the city centre (3 minute walk) so not noisy, it's a good size hotel, 2 private and secure parking garages and the rooms are spacious and well thought out. We ended up in a corner room, so lots of light. Beds are extremely comfortable which can be a problem if you have to get up to continue your journey... you just don't want to get out. Staff are friendly and efficient. Dinner is included in the price, and instead of feeding you garbage, the food quality is amazingly good and abundant. What more could you want? Breakfast is very good, if not great. Everything you'd want, prepared fresh. Highly recommendable hotel!!!!!

Owner Response

Tuesday, August 06, 2019

Dear Dutch-Mikey, Thank you for staying at Clarion Collection Hotel Grand Sundsvall and for taking your time to write here on Tripadvisor! I am happy to hear that you had a delighted stay with us and that you enjoyed the comfortable beds, the complimentary dinner, the room as well as service provided by our staff. l will forward your kind word to the whole team. You are right, we are very lucky to be located in the heart of Sundsvall. We are looking forward to welcome you back next time you visit Sundsvall! Best Regards, Nadja Gadelius Genral Manager

Nice hotel.

Sunday, July 28, 2019, , irisedv

We were welcomed by a very nice receptionist, given a room at the top floor and a nice spot to park in the hotel garage. Be sure to email the hotel to order a place for the car, should you arrive by o…

We were welcomed by a very nice receptionist, given a room at the top floor and a nice spot to park in the hotel garage. Be sure to email the hotel to order a place for the car, should you arrive by one. The room was nice and clean, but very warm. No air condition, but the front desk lent us a fan, and that did help. We had to keep the window open though, and there were a lot of noise from the street. Did not bother us to much, but others may not be as tolerant as us.. Bathroom was nice and clean. Good shower. Evening meal and breakfast was more than ok! :)

Owner Response

Tuesday, July 30, 2019

Dear irisedv, Thank you for staying with us and for your feedback! I am happy to hear that you had a great stay with us and especially enjoyed the clean room on the top floor, the service from the receptionist, breakfast and evening meal. I will forward your kind words to the whole team. We hope to see you soon again. Best Regards, Nadja Gadelius General Manager

Disappointing stay

Monday, July 15, 2019, Uppsala, Sweden, BLA60

Location is great, but the "superior" room was very small and far from clean. The floor was filthy (including potato chips under the desk) and the bathroom sink almost clogged. At 8pm most of the food…

Location is great, but the "superior" room was very small and far from clean. The floor was filthy (including potato chips under the desk) and the bathroom sink almost clogged. At 8pm most of the food for the evening meal was out, and we felt sorry for the poor lady working the kitchen. The breakfast selection was fine, but despite the hotel not being fully booked the restaurant was crowded. Staff was nice, though.

Owner Response

Tuesday, July 23, 2019

Dear BLA60, Thank you for staying with us and for your feedback! I am happy to hear that you liked the service provided by the staff and our location in the heart of Sundsvall. However, I am sorry to hear that the food was running out at 8 pm, I will investigate what went wrong. If you are planning to visit Sundsvall again, please contact me on nadja.gadelius@chooice.se and I will give a complimentary upgrade to our suite. I wish you a lovely summer! Best Regards, Nadja Gadelus General Manager

Fornuftig

Monday, April 22, 2019, Fauske, Vitalija L

Central placed hotel excellent service, good food inkluding dinner table. Very polite stuff. Hotel is placed central near old city. Great architecture and last but not least many "walk and LOOK" poss…

Central placed hotel excellent service, good food inkluding dinner table. Very polite stuff. Hotel is placed central near old city. Great architecture and last but not least many "walk and LOOK" possibilities at very short distance.

Owner Response

Tuesday, April 23, 2019

Dear vitalav, Thank you for staying with us and for your feedback. I am delighted to hear that you had a flawless stay with us and enjoyed the service, dinner as well as the location. I will forward your kind words to all my colleagues. We are looking forward to welcome you back next time you visit Sundsvall! Best Regards, Nadja Gadelius

Brilliant

Monday, September 03, 2018, South of the border, Byvale

Superb room, dinner and breakfast choice and quality excellent. Very friendly and helpful staff, free undercover motorcycle parking. The only bad thing about the hotel, it’s too far to go for the week…

Superb room, dinner and breakfast choice and quality excellent. Very friendly and helpful staff, free undercover motorcycle parking. The only bad thing about the hotel, it’s too far to go for the weekend!!!

Owner Response

Tuesday, September 04, 2018

Hi, Thank´s a lot for your friendly review of us. We feel exactly the same way. You are far too far away from us!!! :-) Wish you a great day, Kind regards Kicki