Clarion Hotel® Post

Stayed one night, great location. Breakfast was average Clarion standard breakfast. Due to COVID we were directed into the conference area where a makeshift breakfast buffet was set up, felt a bit like a canteen rather than a cozy restaurant. The hotel could improve cleanliness in rooms and public areas and restrooms.

One of the more expensive hotels in central Gothenburg with good facilities including a pool, unfortunately only able to book for 1 half hour at rooftop pool because of covid. Check in at hotel is from 15,00 and I assume that's because they only have one person on reception before that time, we arrived just after 14,00 and there was a queue of around a dozen waiting, there's an automatic check in machine which worked for us up to the process of paying and informing us of our room number but refused to activate a key so we still hat to wait until after 15,00, I consider this pretty poor service for a 4x hotel. Standard rooms are spacious but quite basic with a large flat screen tv and a good sized bathroom.

This beautiful hotel is at crawling distance from the train station, close to the shopping district. Thr eooms are very comfortable. Nice bar and lovely restaurant. Breakfast is also grea. The staff goes the extra mile all the time.

During pandemic restrictions no alcohol can be served after 8 p.m. This causes the restaurants to close at 8 p.m - obviously no meaning keeping open when there's no income on drinks... We arrived at Clarion Post 7.30 p.m and had no chance to eat in any of the onboard restaurants before eight o'clock. So, the receptionist recommended us to have food brought in (using Foodora, Uber eats etc). Good enough, but there was nowhere to sit down and eat. Probably the management thought we should take it to our room. That kind of picnic was not what we wanted as a family of four. We just wanted an ordinary table. Now, Clarion Post - being the former central post office in Gothenburg - is huge. Really huge. The bar and breakfast area have numerous tables; all closed after eight... We were not allowed to sit there and was instead referred to use the very few and low lounge tables with oversized armchairs in the lobby. Several other guests had the same needs of socialising and eating so most seats were already taken. With respect for authority rules of closing restaurant and bar areas following rules and current restrictions, a hotel with top service in mind would arrange for options for their guests during these exceptional conditions. For a four star hotel with high ambitions it's really a paradox to encourage the guests to have food brought in from the outside and then omit the possibility to sit down and eat it in a descent way. The enormous vast areas could simply have been adorned with a few tables for the guests. But no... While the Post is fancy and big business-ish in its physical appearance, the service level falls far behind. Little things that didn't help compensate for this lack of solicitude was a twice requested wish to have one of our rooms with two beds. Despite two reassurances from the staff, in the room we found a double bed... A lacking tooth brush was replaced by one handed over by the reception. Imagine my surprise when 25 SEK for the brush turned up on my bill. For me, first time ever. Naah... Clarion...with four stars... really?! PS The rooms, beds, breakfast etc was good. But that was expected. DS

We stayed here during New Years eve and the staff had done a great job with the distance during covid. We only wish they had written a sign about only ”one company” at the time in their small elevators. This might sound obvious and for most people it was....except for a drunken guest that forced its way inside, that was a sad experience. We dont blame the hotel on this but signs outside the elevators would have been nice to backup. The room was nice and big, a bit cold and the felt old beatsen that was an old smell, the staff missed a few things while cleaning the room such as a chewed gum in the bin. Writings from other guests on a paper. Nothing that bothered us much but when my hubby forgot his charger and contacted the reception it was still there in the wall two days after we have used the room. Something the reception was suprised over cause the room was cleaned so the maid missed this as well. Except for this, the service was great! The breakfast hours was well planned and it was an excellent idea to use the conference room to divide the guests during breakfast hours!