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Comfort Hotel® Square Stavanger ,  Norway

See all hotels in Stavanger, Norway
  • Beautiful facade of Comfort Hotel Square in Stavanger

Comfort Hotel® Square

Stavanger,  Norway

The Comfort Hotel Square is located in central Stavanger. The hotel has late check-out on Sundays and the most spectacular rooftop terrace in the city. We are a cash-free hotel.

Comfort Hotel® Square 3.5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

3.5
1580 reviews
4
Cleanliness
4
Sleep Quality
4
Value
4
Service
4.5
Location
3.5
Rooms
2

bed bug discovery and poor replacement room

Friday, September 17, 2021, Oslo, Norway, L7912BOalexanderl

Upon our check-in we received a room with a dead bed bug bedbug on the carpet beside the bed. We had spots under our bedframe and was told that this was a room that haven't been used for over a year.…

Upon our check-in we received a room with a dead bed bug bedbug on the carpet beside the bed. We had spots under our bedframe and was told that this was a room that haven't been used for over a year. We were told this infestation was a case from 2020 in which the room was last sanitized due to a case of veggdyr, veggedyr, bedbugs, bed bug, bedwantzen. From this point on we had to wait a bunch of times before we received a new room. Add this problem with additional concerns; We were told this new room was supposedly cleaned twice, but the floor beneath the bed was still riddled with a lot of dust and white corn-like materials. The morning after they finally got it cleaned enough. Upon receiving a new room we were given (after discovering a bed bug in our previous room), our new room had to be "inspected" the following morning, which took them over 2 hours to complete. The window was impossible to close, and it took them a long time to figure out how to close it (one entire day). During the first night we discovered that the faucet along with the shower did not have any steady stream of water. There was also some recurring moments with simply no water running at all. The total amount of waiting took a lot longer than expected since the clientele was heavily understaffed. One particular staff member did not meet our concerns with proper respect, and had an inept attitude in which they did not sympathize with our problems, in particular our waterproblem. Suffice to say -- we will not stay here another time due to the inconvenience of: the time they kept us waiting from entering our new room (over three hours in total), insufficient cleaning standards, and the messy service in terms of handling a case of a room they brought us - that had been previously or currently been infested with bedbugs. The clientele seemed stressed out, and kept pacing around whenever we saw them at work. Having only one desk and two people roaming the same terminal, the queues would often ramp up and the tasks they had to complete -- unsatisfactory. The people at the reception kept calling people to work as we went on with this in our first night. The strategy of having only one capable receptionist that could deal with our struggle seemed worrying in retrospect of this situation. We were very glad to have this person with us, since the other clients didn't share the same point of service. We would like to add that our precaution and cautious self-inspection against bed bugs was the main reason for our complaint. Not having a functional spare room is not a good standard in case of this problem.
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2

Nice makeup - cheap experience

Saturday, September 11, 2021, Klaeng, Thailand, Howieboy68

Cheap breakfast, the most important meal they say, the selection was less that I’ve had in a hotel for years. And the selection was budget product too, like Eldorado butter (the cheapest low quality y…

Cheap breakfast, the most important meal they say, the selection was less that I’ve had in a hotel for years. And the selection was budget product too, like Eldorado butter (the cheapest low quality you can buy in Norway). No room cleaning and I stayed for a whole week, dishes stayed in the corridor for more than a day, towels on the floor.. 32” television, things in the room falling apart.. this hotel use to be the coolest hotel I knew, now it’s actually the not boring hotel I’ve stayed at for at least 10 years in Norway (and I have quite a few nights at hotels in Norway). I’ll choose another hotel for my next visit. Sad, because I use to have about 20-30 nights a year at this hotel 10 years ago, but this was a sad reunion :(
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4

2 days stay in Stavanger

Thursday, July 08, 2021, Stavanger, Norway, LenaKRS68

Perfect location, serviceminded staff, good breakfast, i liked that the breakfast was ordered in groups according to covid-19. It was a short walk to «brygga» and « fargegata». And visit at «flor og f…

Perfect location, serviceminded staff, good breakfast, i liked that the breakfast was ordered in groups according to covid-19. It was a short walk to «brygga» and « fargegata». And visit at «flor og fjære» i can recommend.
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2

Needs updating

Friday, April 30, 2021, Aberdeen, United Kingdom, Sean M

This is okay if you want an overnight stay. It’s not the cleanest hotel I’ve stayed in it’s very dark inside, especially the room I stayed in. Small holes and cracks on the walls. The one thing that…

This is okay if you want an overnight stay. It’s not the cleanest hotel I’ve stayed in it’s very dark inside, especially the room I stayed in. Small holes and cracks on the walls. The one thing that really surprised me was that very few people wore a mask during this pandemic we are all going through. Signs posted saying to do this. This really was an eye opener. Breakfast was served in plastic tubs and you had to heat up in microwave. Understand that these are different times we’re going through but it was a little odd. My room was dark, felt unwelcoming and tried to turn on bedside light was weird. There was a main switch at the other side of the bed that controlled all the lights. So I think their wiring up of electrics are needing looked into. Asked for a laundry bag, couldn’t find one. One positive note, most of the staff were very pleasant. Overall, having a choice in the future this would be my last choice of hotel to stay in.

Owner Response

Friday, May 21, 2021

Hi Sean, Thank you for sending us your feedback, we really appreciate it! We have had some difficult times this spring with local restrictions, and we are sorry that this affected your stay. However I am pleased to informed that we are back to better times and we now have a full breakfast buffet! We do know that our hotel is not for everyone, we are a selected service hotel with a bit more urban design. The walls in the rooms are concrete, and this is a design choice. But the good thing is that we are part of a chain with different brands. So there is a lot to choose from. Try one of our sister hotels the next time you come to Stavanger to find your favourite! Very happy to hear that you liked the service from our crew! Once again, thank you for your feedback! It helps us provide better service in the future. Best regards, Joakim

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1

Dirty rooms

Saturday, July 25, 2020, , mollersg

We stayed in a deluxe room for three days. The room was dusty. We even found a balloon left from the previous guests. Blood stain on the carpet (most probably old). The curtain was detached on one end…

We stayed in a deluxe room for three days. The room was dusty. We even found a balloon left from the previous guests. Blood stain on the carpet (most probably old). The curtain was detached on one end. Se pictures. Basically the standard of the hotel is low and didn't match the price. It is surprising how they let things decay like that. It is bad management. Other than that, during breakfast there was no respect of the one meter distance, everybody used same knife for cutting bread, picking up cheese, vegetables etc. Even the silverware were for guests to dig their hands in. Basically a corona hub. There were some disinfectants laying around, however almost invisible and people just rushed into the food without cleaning their hands. I've been to hotels in scandinavia and they handle corona protection completely different and this hotel was really alarming. Never going back.
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