Quality Hotel™ 33

We came from Iceland with a group of young gymnast’s competing. The hotel is in middle of nowhere, only possible to buy something at the hotel on overpriced prices. Poor service in receiption, hotel manager mrs Annelie was very rude and did not fix the rate/offer the group had got before entering and did nothing to assist to get it fixed. WE live on the 21st century and you could easily fixed what we talked to you about at the front desk and refund us and charge correct price but NO you did not. Do not bother to make excuses for your LAIM service. Our group and all groups from now on from Iceland will never stay with you again THAT’s a promise. Rooms were by the way TERRIBLE.

Location is bad. No restaurants or anything entertaining nearby. Industrial area and very difficult to walk in this neighbor hood. Saturday evening the restaurant at the hotel, the only restaurant in the area, and bar was closed without any notification because of a private party. No holders where for the luggage in the rooms and the so called closets where very little and tight. In the bathroom there was mold and dirty in the shower and no shampoo nor conditioner just bath soap. No towel to put on the floor to come out of the shower. Everything at the hotel was very expensive. The service from the managers at the hotel was rude and as they said directly to us "the customer is not right". It was impossible to get to speak to someone that was in charge or could take decisions. I have never experienced such a lack in hospitality in my travel around the world where everywhere else I have got the feeling that managers wants to help their guests and wants satisfied guests to leave. I was very unsatisfied when I left and I think they don't really care at all.

Not sure how this Hotel earned its stars. -- There is no closet or drawers to store your clothes. There is not a single shelf or table room in the restroom for your belongings. The paint is flaking off the ceiling ? mold. -- Location is in an industrial area in the middle of the nowhere and nothing is within walking distance. -- The hotel manager was hard to reach, inflexible and clearly not there to assist the customers.

Very bad location, no supermarkets or restaurants nearby, the gym was awful, we had a problem with our booking and the hotel manager was very rude and promised she would contact us the next day and never did. They closed the only restaurant on the hotel at a Saturday night with out letting guests now. It was very expensive. I would never stay at this hotel again and never recommend it to anyone.

The location on this hotel is in the middle of no where and in the middle of an industrial area with smoking chimneys all day long. The highway passes the hotel with a lot of noise so you are not able to sleep with an open window. No restaurants or bars, not even a grocery store in the area so if you need something and do not want to go downtown you can buy some snaks at the hotel on a ridiculus price. The staff is rude, specally the manager and they do not commit to their offers made. This hotel is way to high priced and overestimated. I would never recommend a stay there to anyone that I know, not even my worst enemy.