Norefjell Ski & Spa

We had booked a double room, but the room we got was more like a storage room. After some back and forth, we met a very welcoming member of staff who wondered if we wanted to upgrade to a suite or if we would rather have a nicer double room (why didn't we get a nice double room right away?). We chose to upgrade. In the evening we discovered that the back cushions in the sofa were missing and that the sofa was full of dog hair. We couldn't bear to complain one more time so we covered the sofa with duvets from one of the bedrooms. On Saturday we were looking forward to dinner, but the food on the buffet was far from what we had imagined. Sauces so salty that your throat hurt and a dessert table that looked like it came from the nearest rema store. Fortunately, the breakfast was mostly good. The following day, the food bar was the only place that served dinner and T-bone steak at NOK 450 was the only alternative to pizza and burger. The T-bone steak is the worst piece of meat I have ever been served and completely inedible. In addition, the meat was served on "a bed" of French fries, which were of course soggy and more reminiscent of mashed potatoes. But the food had been paid for and tipped in advance, so from the waiter there was only a "it should be like that". When we pointed out the sofa that was full of dog hair and missing back cushions at checkout, we were met with a shrug and "we'll have to look into that" before the total amount was entered. We have given feedback via email and have received a long explanation of why things are as they are, and an offer of a free upgrade to a suite on the next visit. As if there will be a next visit.

We came in the Danish holidays. Everything in ativities nearby was closed down for the winter. The pool and the nature was great. The service in the lobby was not very helpful. The activities the hotel advertised with e.g. the climbing wall and the Electric bicycles were not available. The card did not work to the playing room with the pingpong table and the staff could not help. So there was not much for the children to Play. The pizza and menu in matbaren was expensive but not very good- so all in all the visit was disappointing. Luckily the Weather was quite good, so we did some nice walking, but the activities the hotel advertised with that we had been looking forward to were all shut down and that was definitely not what we expected when booking. The fact that we even could not use the playroom after the first day did not make it better. The playroom is not even that great (many Electric machimes that cost money) but there was a ping pong table-although with defect and broken bats… So all in all- it looks great but has not much to offer in week 42.

I was looking forward to this hotel, as I only read good about it. But wow- it was disappointing. There was old trash of bottles, snus and crisp packets laying outside the entrance of the hotel when we entered. The spa and pool access was terribly confusing. We had no idea where to go?? The rooms were so dark.. there is no where near enough lighting. The buffet was awful.. they are clearly under staffed! Also, not trained correctly. Tables were just being piled up with dirty dishes that weren't being cleared. We had to wait and wait and wait for our drinks... The buffet also feels grimey. And not clean at all! I've actually never felt so grossed out by a hotel buffet in my life. The entire hotel feels like it needs to be refurbished. Everything feels worn in. I really don't know what the fuss is all about? I won't recommend this hotel and unfortunately won't be coming back. The only positive thing I can say is that the rooms and pool area where clean.

I would like to extend my thanks to the hotel staff from the reception and hospitality, one of the most beautiful hotels I visited in Norway. I highly recommend it, away from the noise of cities and in the picturesque nature. Everything was beautiful in the hotel. A small party was requested and implemented, especially the employee Resepsjon///Eirin Because he is the one who made the request and I would like to thank him and I will visit again. Thank you all ‫

This is not the place to go if you want a romantic getaway, despite what the website shows. Kids everywhere. There is a climbing wall in the middle of the lobby. I love climbing and kids but was looking for a romantic getaway as the website said. It is not that. It is for families with kids. Food Only pizza restaurant available first night and buffet second. No other option. Drinks So the bar closed at 2 pm. Check in was at 4pm so we were not able to enjoy the bar. And we found out that is doesn’t open for 2 days. So our entire time here, the bar is closed. This was not advised to us in advance. At pizza restaurant you can get beer and wine. You can’t even get a simple vodka and soda. Spa Beautiful to look at. Outdoor jacuzzi is nice. But you have to pay to get in. And if you want a couples treatment you have one option ONLY. They won’t accommodate other treatments in a joint room, despite the fact the hotel is practically empty. Breakfast No decent coffee. And they only had meats and cheeses. No smoked salmon or fish. No option to toast bread. The main pool area is nothing like the photos. It is noisy and full of kids. If you want time away you have the spa area and that is it. We asked for a refund and were refused one. This was 10 min after we arrived. Ladies at front desk were nice. So was pizza guy. But they had limited ability to help as they can open the bar nor provide a restaurant for a nice romantic dinner. I am so disappointed. Haven’t been away from kids with hubby in years. Spent a lot of money on this and didn’t get what was marketing on website. Note: this was during summer. So it may be different in winter. And would be great for families who rent a suite. For couples wanting romance, don’t go.