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The Clarion Hotel Ernst is a modern hotel with an interesting history, right in the centre of Kristiansand. This was once the city's only hotel and the interiors have been beautifully decorated with contemporary art. This is a cash-free hotel.
We booked a family room for two nights and arrived in the early hours of the morning. The lobby is quite spectacular with two oversized ceiling lamps with crystals descending from them. The decor is l…
First of all, thank you very much for a detailed feedback.
We are a 160 year old building where we are composed of 3 buildings with a unique glass roof above. This used to be one of the city's well-known banks and night spots located here. Not many years ago this was transformed into a modern hotel with a unique design. The designer emphasized this with design and atmosphere, which at that time was more popular than what we perceive in today's time perspective. This presents a lot of challenges when the design is dark when it comes to lighting. We are working on specific measures such as replacing all light bulbs with modern LED bulbs. This will increase the lighting considerably in the time ahead.
When it comes to duvets and pillows in the hotel, we have just invested in brand new and replaced all bedding in all our 199 rooms. So just look forward to the next time you come back to us.
Our amazing technical manager is going to check the solution around the bathtubs in our rooms to make it easy for our guests to get up and out of the bathtub in the future.
Thank you so much for mentioning our talented staff and notorious breakfast. We are proud to have such a great team at the hotel that has a fantastic location in the city center.
Wish you a nice day ahead and welcome you back to us in the future.
With the touch of premium Kevin Hansi/Welcome Office Service Manager
First time I use this hotel in Kristisnsand, and I will definitely come back. Travelling alone on business- this is a hotel where you can relax in your room, have a cup of coffee in the reception and…
Hello Dear 659silijeg,
Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests.
I will gladly share your feedback with the rest of the team and thank them for the excellent job they did!
We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst!
With the touch of premium
Kevin Hansi/Welcome Office Service Manager
Walking distance to the church and convenience stores. Good breakfast. Small room, no free water in the room. Unfriendly and unhelpful reception staff. Unwelcoming corridors - it's like a maze. Good e…
Hello dear Lifesawander,
thank you so much for your honest feedback.
We want to improve and thank you for your help. We regret that we failed to meet all your expectations this time, so we hope you will come back again and give us another chance in the future.
We have a minibar in every room where our guests can choose to buy mineral water, unless this is desired we have potable tap water in the bathroom which tastes very good.
It makes me sad to read that you perceive the staff as low service minded and unhelpful, this is something I will follow up to go over with everyone in the team.
I wish you a nice day further and warmly welcome back.
With the touch of premium
Kevin Hansi/ Welcome office Manager/ Clarion Hotel Ernst
Booked a "de-lux" room. In all fairness the room was spacious and sort of nice. However there were no windows. Ventilation was inadequate and no daylight to wake me up in the morning. Lack of windows…
Hi dear Tedwalter,
Thank you very much for your detailed feedback from your stay with us. It makes me very sad to read that you have not received the stay you had expected with us. I see you mention several different things that have caused you great dissatisfaction with us.
Due to the facade decoration, everyone's exterior windows have been wrapped and prevented guests from looking out or opening the windows in rooms. We take this for granted as we have realized that the communication and information has not come out fast enough for guests who have booked with us. We strongly apologize for this, and we will hereby take this mistake further.
I have now talked to our Houskeeping Manager at the hotel, and have taken steps to go over all the minibars in the hotel. This is to ensure that no one will experience the same as you. This is again something we apologize for, and see that there have been discrepancies in the routines for the exchange of bad wine.
It is good to read that you were happy with the breakfast, as we are very proud of it. We are already looking at better solutions for coffee machines in the breakfast room. We have a great challenge when it comes to the number of guests compared to coffee machines we have today. But can promise you that the coffee is worth standing in line for.
When it comes to our being a cash free hotel, this will indicate that we can refuse cash payment if the amount indicates a change. We are not allowed to exchange money. The reason why all Nordic Choice Hotels have been applied to this policy is due to the safety of all employees but also our guests.
You can pay with cash, but then the cash payment must be exactly the sum of the item you buy. We cannot exchange or give back any money. We do not keep money in the company for security as mentioned earlier.
If you want to come back to us next time, I would like to offer you a compensation for a free upgrade with us. I hope you agree to this and send me an email directly at Kevin.firstname.lastname@example.org with the thread from here.
Looking forward to hearing from you again and wish you all the best until then.
With the touch of premium.
Kevin Hansi/ Welcome Office Manager
The Hotel deliveres as good as the Nice pictures og and on the Hotel. Serviceminded Staff, Nice and clean rooms. The trainingroom whas good enough. Bed was good and breakfast was also very good. I Wil…
Thank you very much regarding your positive feedback to us. We are looking forward to your further stay with us another time, have a great day.
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