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The Clarion Hotel Ernst is a modern hotel with an interesting history, right in the centre of Kristiansand. This was once the city's only hotel and the interiors have been beautifully decorated with contemporary art. This is a cash-free hotel.
Booked a "de-lux" room. In all fairness the room was spacious and sort of nice. However there were no windows. Ventilation was inadequate and no daylight to wake me up in the morning. Lack of windows…
Hi dear Tedwalter,
Thank you very much for your detailed feedback from your stay with us. It makes me very sad to read that you have not received the stay you had expected with us. I see you mention several different things that have caused you great dissatisfaction with us.
Due to the facade decoration, everyone's exterior windows have been wrapped and prevented guests from looking out or opening the windows in rooms. We take this for granted as we have realized that the communication and information has not come out fast enough for guests who have booked with us. We strongly apologize for this, and we will hereby take this mistake further.
I have now talked to our Houskeeping Manager at the hotel, and have taken steps to go over all the minibars in the hotel. This is to ensure that no one will experience the same as you. This is again something we apologize for, and see that there have been discrepancies in the routines for the exchange of bad wine.
It is good to read that you were happy with the breakfast, as we are very proud of it. We are already looking at better solutions for coffee machines in the breakfast room. We have a great challenge when it comes to the number of guests compared to coffee machines we have today. But can promise you that the coffee is worth standing in line for.
When it comes to our being a cash free hotel, this will indicate that we can refuse cash payment if the amount indicates a change. We are not allowed to exchange money. The reason why all Nordic Choice Hotels have been applied to this policy is due to the safety of all employees but also our guests.
You can pay with cash, but then the cash payment must be exactly the sum of the item you buy. We cannot exchange or give back any money. We do not keep money in the company for security as mentioned earlier.
If you want to come back to us next time, I would like to offer you a compensation for a free upgrade with us. I hope you agree to this and send me an email directly at Kevin.firstname.lastname@example.org with the thread from here.
Looking forward to hearing from you again and wish you all the best until then.
With the touch of premium.
Kevin Hansi/ Welcome Office Manager
The Hotel deliveres as good as the Nice pictures og and on the Hotel. Serviceminded Staff, Nice and clean rooms. The trainingroom whas good enough. Bed was good and breakfast was also very good. I Wil…
Thank you very much regarding your positive feedback to us. We are looking forward to your further stay with us another time, have a great day.
fantastic beds and excellent breakfast,
quite dark rooms and furniture (mix from starwars aesthetics and jamesbond`s seventies, but worse), the sauna and gym o.k.,
lunch and dinner simple (not much…
Hello! Glad you liked beds and breakfast! Unfortunately the hotel's interior isn't to everyone's taste, but I like the associations you had with them! We will work on everything else you have mentioned, and thank you for your feedback :-)
With kind regards, Laura from Clarion Hotel Ernst
We use that hotel for a stopover to reach the ferry the next morning. location for this is ideal. within 5 mns drive you are at the ferry dock, so for the 8 am boat you can leave the hotel by 7:10- 7:…
Hi and thank you for your informative review!
Your point outs are duly noted and will be taken inn to our summer review in planning the next peak season. Also I would like to inform that we have more parking spots around the corner and that if you come back to us next time around, I will personally help you with your luggage :)
Wish you a further great autumn!
We stayed overnight here en route to Stavanger in the train. We had a warm welcome from the staff and our room was very comfortable and clean.
The en suite bathroom has a nice shower but a rubber mat…
Hi and thank you very much for your review!
Nice to hear that you enjoyed your stay with us. Especially the part about enjoying a night cap in the king chair :)
Wish you a great week and hope to see you again :)
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