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The Clarion Hotel Ernst is a modern hotel with an interesting history, right in the centre of Kristiansand. This was once the city's only hotel and the interiors have been beautifully decorated with contemporary art. This is a cash-free hotel.
Nice hotel with a central location in lovely Kristiansand. Nice room with good beds. The breakfast was good with plenty of choices. Everything was clean and the covid-19 situation was well taken care…
I dont even know where to start from, i am so frustrated. First things first, it was understaffed, long queues, no one answering phones, and we did not get any information about when and where the bre…
Thank you very much for your feedback on your stay with us!
Here I just have to lie flat on behalf of the hotel and the company. Due to major challenges with system failure in the high season + acute illness in the middle of the holiday period, this presented enormous problems for guests and employees.
This is something that has been followed up with the head office, which has now taken action on these challenges.
Unfortunately, this was something that would never want our guests to experience, or that our guests would need to experience through a stay with us. We are a venerable hotel that has been around for over 100 years and we are well known in the hotel world for traveling guests and competitors. It makes me sad to read that there has been a long wait and longer than expected.
We are in a unique and unpredictable situation that no one could have predicted around Covid-19. We have gone from having a full hotel to 0 guests, then been closed for 3 months.
Nordic Choice hotels ran a campaign that brought us (thankfully) full hotel during the summer season. This meant that we went from layoffs to full operation. In the start-up, this meant that the machinery we are on ran on half a tank. This is something now that is 100% up for grabs, and everything is back to the level we are known for.
I'm sorry for the situation and the experience you had, as this was not something you expected. The hotel and company have never experienced such a situation before and therefore I just have to apologize on behalf of the team.
We booked a family room for two nights and arrived in the early hours of the morning. The lobby is quite spectacular with two oversized ceiling lamps with crystals descending from them. The decor is l…
First of all, thank you very much for a detailed feedback.
We are a 160 year old building where we are composed of 3 buildings with a unique glass roof above. This used to be one of the city's well-known banks and night spots located here. Not many years ago this was transformed into a modern hotel with a unique design. The designer emphasized this with design and atmosphere, which at that time was more popular than what we perceive in today's time perspective. This presents a lot of challenges when the design is dark when it comes to lighting. We are working on specific measures such as replacing all light bulbs with modern LED bulbs. This will increase the lighting considerably in the time ahead.
When it comes to duvets and pillows in the hotel, we have just invested in brand new and replaced all bedding in all our 199 rooms. So just look forward to the next time you come back to us.
Our amazing technical manager is going to check the solution around the bathtubs in our rooms to make it easy for our guests to get up and out of the bathtub in the future.
Thank you so much for mentioning our talented staff and notorious breakfast. We are proud to have such a great team at the hotel that has a fantastic location in the city center.
Wish you a nice day ahead and welcome you back to us in the future.
With the touch of premium Kevin Hansi/Welcome Office Service Manager
First time I use this hotel in Kristisnsand, and I will definitely come back. Travelling alone on business- this is a hotel where you can relax in your room, have a cup of coffee in the reception and…
Hello Dear 659silijeg,
Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests.
I will gladly share your feedback with the rest of the team and thank them for the excellent job they did!
We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst!
With the touch of premium
Kevin Hansi/Welcome Office Service Manager
Walking distance to the church and convenience stores. Good breakfast. Small room, no free water in the room. Unfriendly and unhelpful reception staff. Unwelcoming corridors - it's like a maze. Good e…
Hello dear Lifesawander,
thank you so much for your honest feedback.
We want to improve and thank you for your help. We regret that we failed to meet all your expectations this time, so we hope you will come back again and give us another chance in the future.
We have a minibar in every room where our guests can choose to buy mineral water, unless this is desired we have potable tap water in the bathroom which tastes very good.
It makes me sad to read that you perceive the staff as low service minded and unhelpful, this is something I will follow up to go over with everyone in the team.
I wish you a nice day further and warmly welcome back.
With the touch of premium
Kevin Hansi/ Welcome office Manager/ Clarion Hotel Ernst
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