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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

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Here you can cancel a hotel stay.

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How to book different types of stays.

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Similar questions

How do I book add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

How far in advance do I need to book the add-ons?

In order for us to be able to prepare your add-ons, you will need to book at least 24 hours before the standard check-in time (generally 3pm or 4pm). If there are fewer than 24 hours to go until check-in, the advance booking option will close automatically.

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

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