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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

How far in advance do I need to book the add-ons?

In order for us to be able to prepare your add-ons, you will need to book at least 24 hours before the standard check-in time (generally 3pm or 4pm). If there are fewer than 24 hours to go until check-in, the advance booking option will close automatically.

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

Please note

Are you sure you want to change language?

Please note that if you have initiated a booking or logged in to My page, you will have to start over.