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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

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Similar questions

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

What happens to my booked add-ons if I cancel a hotel stay?

Can I cancel an add-on?

Absolutely! If you would like to cancel an add-on, you can do so until 24 hours before the standard check-in time. You can cancel add-ons on the page of your hotel booking, either in the app or on our website.

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Opening hours:

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sundays and bank holidays: Closed

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.

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