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Quality Hotel Grand Royal is a conference hotel in the heart of Narvik, just 1 minute from the train station and 5 minutes from the Narvikfjellet ski centre, near shops, nature and experiences. The hotel is currently open but undergoing renovation.
Looking at previous reviews, it seems this hotel has been undergoing renovation for at least seven years - and is far from finished. Notre Dame and Windsor Castle were restored after catastrophic fire…
Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your recent stay. We understand your concerns regarding our ongoing renovation project. We'd like to clarify that our renovation process is being conducted floor by floor to ensure minimal disruption to our guests' experience. While the first two floors were completed in 2019, we are working diligently to finalize the remaining areas. Your comfort and safety are of utmost importance to us, and we regret that we fell short of your expectations in this regard. We appreciate your patience and understanding as we strive to enhance our facilities to better serve our guests. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we aim to deliver. Kind regards, Cecilie
My second stay at this hotel, and I will surely come back! :-) Warm welcome at the front desk, and the room I got was nice and clean. The only negative thing is the wifi! In room nr. 319 I could only…
Dear guest, Thank you for your feedback and for sharing your observations with us. We are glad to hear that you received a warm welcome at the front desk and that the room you were provided with was clean and comfortable! We sincerely apologize for the inconvenience you experienced with the wifi connection during your stay. We take this matter very seriously and will investigate and address the issue to ensure our guests have a reliable and stable connection throughout their stay. We appreciate your positive comments about the food at Rallar’n and we would like to pass on your feedback to our team there. We hope to have the opportunity to welcome you back to our hotel, and we are committed to making your next stay an even better experience. Please do not hesitate to contact us directly if there is anything else we can do to ensure that your next stay with us is flawless. Best regards, Cecilie
The hotel is large and centrally located. My room was in the older un-refurbished part of the hotel. However it was still mostly fine for my needs. The bathroom was a good size and the beds very comfo…
On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, hotel has a good location to the t…
Hi, Thank you for your great review! I am glad that you enjoyed your stay. That really makes us happy! And you are right - we are renovation parts of the hotel. Hope to see you here again! Best Regards, Marlene Frantzen General Manager
If it were possible I would rate this barely a 1.5. It is shelterthe staff was nice and polite. That is about the only positives that I could find. If you were to look up ‘deferred maintenance’ in a d…
Hi, Thank you for your feedback! I am sorry to hear that you didnt enjoy your stay at our hotel. But I am glad that you liked our staff. I can assure you that all our hotel rooms are clean. And the carpets are being cleaned with a machine regularly. I have seen all the hotel rooms and I am aware of the standard. We are renovating the old part of the hotel and soon all our hotel rooms will have a higher standard. Best Regards, Marlene Frantzen General Manager
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