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REVIEWS


TripAdvisor Traveller Rating (overall)

Based on 275 traveller reviews

4

78% Travellers recommended this hotel
4.5
Sleep Quality
4
Value
4
Service
4.5
Rooms
4.5
Cleanliness
4.5
Location

3

Mixed Feelings

Monday, March 30, 2015, Singapore, Singapore, Jason C

This was my first visit to Alesund. The town itself is known for its architecture as it was "untouched" during WWII. It is also surrounded by some picture perfect mountains and the sea. Quite spectacu...

This was my first visit to Alesund. The town itself is known for its architecture as it was "untouched" during WWII. It is also surrounded by some picture perfect mountains and the sea. Quite spectacular, especially the view from a hill top above the town. Choosing a hotel in Alesund was not easy. Choices are limited. Most of the hotels are quite old and do not seem to have kept up with the modern needs of travellers. Nevertheless, I decided on the Quality Hotel Waterfront for its location, affordability and the fact that it is a relatively new property. The hotel has two sections actually - one which is a modern looking building and another which was built within an older building. The hotel has comprehensive car parking facilities which is a real plus for those who are driving. The reception was most helpful and Daniel was a gem. He helped us with dinner reservations and suggestions for sightseeing, etc. The hotel is located about 10 minutes by walking from the city center. Quite convenient. The waterfront facing rooms have superb views of the mountains and pier next to the hotel. The room we got was a suite in the "older building" but it was recently refurbished and remodelled in 2011. Despite it being generally new, quite modern, and spacious, I could already notice a number of signs of wear and tear. The windows for eg leaked air in which then resulted in a very noisy night as the sounds of the strong winds permeated through the room. It was most disturbing. Another feature of the room was the movement sensor light system in the bathroom. So everytime you walked past the bathroom the light would come on! It only switched off by itself after about 10 minutes. There was no way to switch the lights on or off on your own. Whoever thought of this did not think through the practicalities well enough. Breakfast was so-so for Norwegian standards. Strangely, there was no toaster! So no one could have toast bread.

Owner Response

Tuesday, March 31, 2015

Dear Jason C, thank you very much for leaving your review! First things first, thank you for visiting Ålesund, and thank you for choosing Quality Hotel Waterfront.You're quite right, we are the newest member of the hotel family in Ålesund. At the same time we have incorporated two buildings from 1906 into the hotel, and therefore you get some of the Art Noveau feeling, which Ålesund is famous for, when staying here. I am very happy to see that you were helped by Daniel and the rest of the reception staff, I'll be sure to let them know of your kind words. I am very happy to see that the service aspects of your stay fulfilled your expectations. However, I am not so happy about the state in which you found your room. I will take all your comments about this further to the rest of the management team. The light sensors were put in to help save energy (as part of Nordic Choice's aim to help the planet), but when the light comes on every time you walk past the bathroom, we haven't acheived what we aimed for. We'll definitely have a closer look into how we can solve this. I am also sorry to see that you didn't find the breakfast too impressive. We've had a lot of great feedback regarding our breakfast lately, so I am very sorry your impression was of another character. The fact about the toaster is that we had to remove it because it kept setting off the fire alarm. I can assure you that another, safer toaster is in place already. Once again, thank you for giving us your review. We highly appreciate it, and I promise you that I will take all your comments further to the rest of the management team. Welcome back!

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5

excelent hotel, friendly staff

Thursday, March 26, 2015, Molde, Norway, Reisema2014

Very nice room, spaceous bathroom, no carpets, excellent bed. Nice and quiet, oceanview. Advice: ask for room with oceanview, Much to choose from at the breakfast buffet, deliciously prepared. Friendl...

Very nice room, spaceous bathroom, no carpets, excellent bed. Nice and quiet, oceanview. Advice: ask for room with oceanview, Much to choose from at the breakfast buffet, deliciously prepared. Friendly and helpful staff. I will definately stay here again.

Owner Response

Tuesday, March 31, 2015

Dear Reisema2014, thank you for leaving your review of us here on TripAdvisor. We highly appreciate it. I am very happy to read that your stay with us fulfilled your expectations! Welcome back to us!

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3

An average hotel

Saturday, March 21, 2015, , Fourtyone

there is nothing abt this hotel that makes it spesial. On the down side is room sice, tv channels, noice from surroundings. Even if i vas staying in 2nd floor, rain made noice on the window. On the po...

there is nothing abt this hotel that makes it spesial. On the down side is room sice, tv channels, noice from surroundings. Even if i vas staying in 2nd floor, rain made noice on the window. On the positive side is free wifi, with ok speed

Owner Response

Tuesday, March 31, 2015

Dear Fourtyone, We're very thankful that you took the time to give us your review. I am sorry to hear that your stay with us did not match your expectations, and that you don't find our hotel special. We have 196 rooms, and they come in all different sizes. Some of the rooms are on the smaller side, and some are larger. Many people tend to enjoy the smaller rooms, actually, as they give a more intimate feel. Had you come to the front desk with your issues about the room size, I am sure they would give you another room, with space that catered to your needs. Unfortunately, the weather in Ålesund is sometimes a bit wet and windy, and on a rainy day a room with a ringside seat to the surrounding fjord and mountains will sometimes also naturally have a ringside seat to the rainy weather. Apart from the rain and the size of your room, I hope you enjoyed your stay with complimentary breakfast and free WiFi. Thanks again for giving us your feedback!

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4

Nice hotel at a great location

Monday, March 16, 2015, Bryne, Norway, Jarl Ove F

The hotell is new and modern, and its location is great by the waterfront - just a couple of hundred meters to city center. The rooms are not so big, but has what usualy is needed; good bed, good show...

The hotell is new and modern, and its location is great by the waterfront - just a couple of hundred meters to city center. The rooms are not so big, but has what usualy is needed; good bed, good shower, big screen LCD... The roomcleaning in general was good, but I would realy like some new clean redwineglasses at the 2.nd day... A tip, (if you are a light sleeper), would be to ask for a room with waterfront view (or at least higher up than first floor because of some trafic).

Owner Response

Tuesday, March 17, 2015

Dear Jarl Ove F, thank you so much for taking the time to leave your review here on TripAdvisor. I am happy to see that you had a nice stay with us! As you say, we are located quite close to the city centre, the town hall is just a couple of minutes by foot. I am sorry to hear that your wine glasses weren't replaced on the second day. This is of course not how it's supposed to be, and I sincerely apologise for this. If this should happen again, please let the front desk know, and we will make sure you get wine glasses in your room. Thanks again for leaving your review, we highly appreciate it!

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5

Excellent hotell i Aalesund

Thursday, March 12, 2015, Oslo, Norway, Eirik J

Modern hotel With excellent location in the centre of Aalesund. Nice and clean rooms fully equipped, and With good beds. The staff is friendly and helpful, and finally - good an variated breakfast. En...

Modern hotel With excellent location in the centre of Aalesund. Nice and clean rooms fully equipped, and With good beds. The staff is friendly and helpful, and finally - good an variated breakfast. Enjoy!
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2.180.162.605 22

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