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Quality Hotel Sarpsborg

Sarpsborg,  Norway

Quality Hotel Sarpsborg is located 50 minutes from Oslo and is Norway's largest family and conference hotel. You'll find a large, renovated waterpark here, a play area with climbing wall, mini golf, climbing frame, maze and playground.

Quality Hotel Sarpsborg 4 5
TripAdvisor Traveller Rating  
Quality Hotel Sarpsborg

58% Travellers recommended this hotel

Based on 326 traveller reviews
4
Cleanliness
4
Sleep Quality
3.5
Value
4
Service
4
Location
4
Rooms
5

Julebord 12.2015

Saturday, April 09, 2016, , Elen B

I was there for a christmas party and everything was very good! The room was clean and comfort. The christmas buffet was delicious! Breakfast was very good and choice to make waffles. Didn't have the…

I was there for a christmas party and everything was very good! The room was clean and comfort. The christmas buffet was delicious! Breakfast was very good and choice to make waffles. Didn't have the time to join the waterland but i will come back as soon as possible :-)
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2

Disappointing stay

Sunday, February 28, 2016, Burlington, Canada, Beth J

Despite staying here previously and it being included, you now have to pay extra for using the swimming pool. We stayed here specifically because the pool area was included, only to find out that it c…

Despite staying here previously and it being included, you now have to pay extra for using the swimming pool. We stayed here specifically because the pool area was included, only to find out that it cost us an extra 300kr to be allowed to use the basic facilities. We did know about the extra cost for the play area, but felt disappointed that the pool is not included. They explained that this was a recent change but could do nothing about it. After arrival we walked into the restaurant to book dinner and saw broken glass on the floor. As it is a family hotel I also pointed out to the staff the children around us with only socks on their feet (not mine). On returning for dinner an hour later the large pieces of glass were picked up but the floor had not been swept and there was still shards of glass there. On getting to the room we then had to begin to make the beds, as despite clearly stating we needed beds for 4 people (2 adults, 2 children) we had to make the sofa bed up ourselves using the bedding provided in the closet. When we then went to the pool area the sauna was not working and the plunge pool empty. There was also 8 children in the adult only hot tub area, with no staff to report this to visible anywhere. The pool area was run down and the strips running along steps to the slide hanging off, causing a major health and safety hazard for the many children running up them. On leaving we were then informed that despite prepaying the room had been charged again to out credit card and that we would have to wait a few days for the money to be refunded. A shame as the hotel has huge potential.

Owner Response

Tuesday, March 08, 2016

Dear Guest, Thank you for using of your time to send us a review. We always has operated with dynamic prices. Some of our package rates include waterpark but you can also buy only room and breakfast. We have split the room, breakfast, swimming pools and Superland, this is not a recent change, this has been done since opening in year 2000. We truly apologize for your unsatisfying experience regarding the sauna and the cold pool, we can inform you that it is now repaired and ready for use. We are really sorry to hear that we did not meet your expectations this time. Despite these experiences we hope that you will visit us again and that we will be able to welcome you back later as our guests. Best regards, assistant director, Ingvild Jacobsen

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4

Excellent location - and spa facilities

Friday, February 12, 2016, Oslo, Oslo, Norway, Bjørn Magne E

One night stay for business Meeting. Nice facilities, and good leisure time options. The meals (dinner and breakfast) met my expectations. Sufficient space in the room, but an old floor carpet with…

One night stay for business Meeting. Nice facilities, and good leisure time options. The meals (dinner and breakfast) met my expectations. Sufficient space in the room, but an old floor carpet with smells for plenty of former guests reduces my rating significantly.

Owner Response

Tuesday, March 08, 2016

Dear Guest, Thank you for using of your time to send us a review. Glad to see that you enjoyed the facilities, meals and good leisure time options. We wish for all our guests to travel home with a lasting impression of a stay that was time well and satisfactory spent. We will make sure to clean the carpet in this specified room. We hope that you will visit us again and that we will be able to give you a great experience in the future. Best regards, assistant director, Ingvild Jacobsen

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3

Alright hotel, great with the swimhall nearby

Wednesday, December 09, 2015, Årnes, Norge, Teis Lund G

I use to come to this hotel when I'm nearby. Mostly because of the swimmhall next door, which is great to relax With in the evening. Otherwise is this hotel very basic. The Food and service is not g…

I use to come to this hotel when I'm nearby. Mostly because of the swimmhall next door, which is great to relax With in the evening. Otherwise is this hotel very basic. The Food and service is not great, but can do. The dinner price is high though. The rooms are a little old, but are alright. This time the staff was very friendly and helpful and a good and positive way.

Owner Response

Monday, January 25, 2016

Dear Guest, Thank you for taking the time to review your stay with us. Glad to see that you enjoyed our swimmingpool and relax dep. We are thankful that you also appreciate our staff. We work every day to get even better. We hope that you will visit us again and that we will be able to give you a great experience in the future. Best regards, assistant director - Ingvild Jacobsen

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4

Nice hôtel with restrictions

Friday, December 04, 2015, Strasbourg, France, Jean-marie H

The hotel is nice but not near to town by walking. It's is beside the freeway, the area is not interesting.There is a supermarcket on the other side of the road...Breakfast is perfect, a lot of choic…

The hotel is nice but not near to town by walking. It's is beside the freeway, the area is not interesting.There is a supermarcket on the other side of the road...Breakfast is perfect, a lot of choices! The restaurant is in my opinion the weak place, the service rather harsch, not much choices in food, only meat or fish... For exercice or pool you have to pay...

Owner Response

Monday, January 25, 2016

Dear Guest, Thank you for using of your time to send us a review. Glad to see that you enjoyed our breakfast. On the other hand, we truly apologize for your unsatisfying experience regarding our restaurant. We wish for all our guests to travel home with a lasting impression of a stay that was time well and satisfactory spent. We hope that you will visit us again and that we will be able to give you a great experience in the future. Kind regards, assistant director - Ingvild Jacobsen

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2.311.63.000 22

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