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Quality Hotel Saga

Tromsø,  Norway

Quality Hotel Saga is located in the centre of Tromsø and offers fullservice conference solutions. Communications is nearby and we have 7 meeting rooms with a capacity of 200 persons in our largest room.

Quality Hotel Saga 3.5 5
TripAdvisor Traveller Rating  
Quality Hotel Saga

72% Travellers recommended this hotel

Based on 155 traveller reviews
4
Cleanliness
4
Sleep Quality
4
Value
4
Service
4.5
Location
3.5
Rooms
2

Nothing special

Friday, June 05, 2015, Skien, Norway, AndreasHaldorsen

Went to Tromsø to stay for three days because I had exams to do at the university. The lobby looked modern and the receptionist was nice. I got a room in the upper floor. The first thing that I notice…

Went to Tromsø to stay for three days because I had exams to do at the university. The lobby looked modern and the receptionist was nice. I got a room in the upper floor. The first thing that I noticed was that the carpet in the hallway was worn out. The walls were yellow and the whole impression was rather shabby down the hallway. When I locked myself into my room I noticed that the walls were still yellow, but instead of carpet there was some kind of wooden hard flooring. Furniture was like taken straight from the 90s. The bed was soft and nice to sleep on and was probably the best part of the room. The room was lacking air-conditioner, which was a shame because I then had to have my window open. Outside there was a lot of noise, buses honking and the ever so loud sound of cruise ships engines. With AC I would be able to close the windows, but no. Another problem about the room is that there is no soundproofing between the rooms. When I was trying to sleep I could hear the consistency of my neighbors feces hitting the bottom of his toilet accompanied with wild trumpet songs from his premium part. It was rather annoying. Also, the doors on my floor were slamming all the time, waking me up every five minutes during the night. Bad. The bathroom looked modern, late 2000s. Complimentary shampoo and soap. I liked this. The bathroom was also equipped with a hairdryer. I am not a big fan of having to shower while standing in a bathtub. I'd say it'd be better if the hotel removed the bathtubs. The toilet paper was of shamefully bad quality. When you try to wipe your premium parts you're more likely to spread the dirt around than wiping it away. The info flyer in my room said that breakfast would end at 11:00. I met up at 10:20 and they were already tidying the breakfast away. Apparently breakfast lasted till 10:30. In other words, I had to go elsewhere to get my breakfast. Bad. The next day I woke up early enough for the breakfast that apparently ends whenever the staff feels like it. It had the basic ingredients for english breakfast and an OK amount of difference bread topping choices. The buns and loaf you could choose from though. Horrible. All the ones I tried were dry... The breakfast part is the least memorable thing about the hotel. At around 16:00 you can go down into the lobby and have free waffles. You have to fry them yourself, but waffle dough-thing is given for free. I think there should be more than one waffle iron there, because I feel it is awkward standing in line to fry the waffles... The cleanliness of the room was OK. Behind the nightstand there were several dust bunnies. The hotel WiFi was working well. 5 Mbps is just about sufficient. All in all I don't think the price of the hotel justifies the price. I will not stay here again unless I find a really good bargain.
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3

OK hotel

Monday, May 25, 2015, Norway, Elesius

I stayed for a week on business and found the hotel satisfactory. Breakfast is adequate if not sporting a great selection. What was on offer I found to be tasty. Breakfast room is nice. I stayed in a…

I stayed for a week on business and found the hotel satisfactory. Breakfast is adequate if not sporting a great selection. What was on offer I found to be tasty. Breakfast room is nice. I stayed in a single room which was quite small, with a single bad. Nice bathroom and shower. WiFi is free. Location is good, it's close to both land based and ship connections.

Owner Response

Friday, May 29, 2015

Tusen takk for hyggelig og konstruktiv tilbakemelding på ditt opphold på hotellet. Hjertelig velkommen tilbake ved en annen anledning. Med vennlig hilsen Tore Pettersen adm.direktør

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4

Always returning to Saga

Monday, May 18, 2015, Bergen, CygnusBergen

I have stayed at Saga hotel 5 or 6 times, and it really feels almost like home - very friendly staff and a pleasant atmosphere. OK breakfast (though I miss smoked salmon!). Some of the top floor rooms…

I have stayed at Saga hotel 5 or 6 times, and it really feels almost like home - very friendly staff and a pleasant atmosphere. OK breakfast (though I miss smoked salmon!). Some of the top floor rooms have nice views, and they are always clean and well taken care of. There are more 'elegant' hotels in Tromsø to be sure, but I will stick to the Saga!

Owner Response

Thursday, May 21, 2015

Hei og tusen takk for veldig hyggelig tilbakemelding på ditt opphold på Quality Hotel Saga. Vi forsøker hardt å få våre gjester til å trives, og vi blir veldig fornøyd når vi får slike tilbakemeldinger fra våre gjester. Vedr. laks på frokost-menyen, så er den ikke en del av standard-sortimentet, men ligger på buffeten innimellom. Vi noterer imidlertid ønsket og ser hva vi kan gjøre. Hjertelig velkommen tilbake ved neste Tromsø-tur. Med vennlig hilsen Quality Hotel Saga Tore Pettersen Direktør

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1

Terrible

Monday, April 13, 2015, Hammerfest, Norway, Vasile B

Unpleasant receptionists, poor breakfast, extremely bad rooms. The rooms have so thin walls that you can hear people next door yawning. Horrible rooms from the 80s that should be just renovated or jus…

Unpleasant receptionists, poor breakfast, extremely bad rooms. The rooms have so thin walls that you can hear people next door yawning. Horrible rooms from the 80s that should be just renovated or just not rented at all...I wonder you may get some sickness living there?! The view was ok but everything else made my stay 100% unpleasant. For the price I had to pay I´d never stay there again nor recommend it as a good hotel.

Owner Response

Tuesday, May 05, 2015

Kjære Vasile B. Takk for din tilbakemelding som desverre ikke kan karakteriseres som spesielt hyggelig for oss. Vi tar den selvfølgelig til etteretning. Vi beklager at din oppfattelse av hotellet var ensidig negativ, noe som faktisk er langt unna det vi får av tilbakemeldinger fra øvrige gjester, noe du sikkert kan lese av mange av de øvrige kommentarene her. Jeg skal ikke kommentere dine konkrete klager, men jeg vil bare opplyse om at vi ikke har noen rom ved hotellet som er renovert senere enn i 2005. Alle rom er renovert i perioden 2005 til 2014, og jeg kan legge til at en ny etasje rom står for tur i løpet av 2015, så din kommentar vedr. dette stemmer nok ikke. Vi tar imidlertid alle tilbakemeldinger fra våre gjester alvorlig....også din, så vi lover å ha enda bedre fokus både på gjestebehandling og renovering også i fremtiden. Med hilsen Tore Pettersen Direktør

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4

Good hotel in the center

Wednesday, April 08, 2015, Oulu, Finland, ExpTravellerOulu

The hotel is in a very convenient location, right in the center. The service is nice. There is a free internet, and to my positive surprise it was really fast. The breakfast is typical Norwegian, i.e.…

The hotel is in a very convenient location, right in the center. The service is nice. There is a free internet, and to my positive surprise it was really fast. The breakfast is typical Norwegian, i.e. very good. The bed was quite soft for my back, but otherwise the room was pretty good and it was also very clean. My overall experience was better than during my previous visit, because the room was better (twin room on an upper floor vs single room on the 2nd floor towards the church).

Owner Response

Thursday, May 21, 2015

Dear Sir, We are very pleased to hear that you were pleased with your stay at Quality Hotel Saga. We hope to wish you very much welcome back next time you are in Tromsø. Best regards Tore Pettersen General Manager

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2.210.164.555 28

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