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REVIEWS


Traveller rating (overall)

Based on 103 traveller reviews

4

72% Travellers recommended this hotel
4
Location
4
Rooms
4
Service
4
Value
4.5
Cleanliness

2

OK hotel. Beware of the Bar Noise

Wednesday, April 02, 2014, Sofia, Bulgaria, DinevB

I am currently in one of the rooms, and the desk is vibrating from the bass music from the bar. If I were in Ibiza, trust me I would be happy, but this is supposed to be a business hotel (it is close...

I am currently in one of the rooms, and the desk is vibrating from the bass music from the bar. If I were in Ibiza, trust me I would be happy, but this is supposed to be a business hotel (it is close to 01:00am now, Tuesday). I contacted 30min ago the Reception, and got: " Oh, it's from the bar, eerr, do you need ear muffs?" No I don't need! "Well soon the music will stop" Well, It didn't. As it can be seen my review is quite subjective, but is a real life experience. Despite this, the hotel rooms are with all a business traveler needs, and the room coffee machine is great add-on (not a bad idea to use it now actually).
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5

Enjoyable stay

Thursday, March 13, 2014, Luton, marktu

Happy staff without being over the top. A clean, well presented hotel with everything a business traveller requires. Very close to my place of business. Lovely view of the lake. I thing having the...

Happy staff without being over the top. A clean, well presented hotel with everything a business traveller requires. Very close to my place of business. Lovely view of the lake. I thing having the sun out also helped !!
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5

4 night stay at Quality Hotel Expo

Tuesday, February 25, 2014, Belfast, United Kingdom, Patrick B

Service was excellent particularly Magnus and the Reception Staff Super cleanliness Reasonably convenient to area we wanted to visit ie Stabekk Tennis Club Will definitely book again when visiting...

Service was excellent particularly Magnus and the Reception Staff Super cleanliness Reasonably convenient to area we wanted to visit ie Stabekk Tennis Club Will definitely book again when visiting next year.
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3

Good property but bad service

Wednesday, February 19, 2014, UK, globalTravelbee

It is a good property with absolutely no service orientation. I reached hotel around 1 PM . Since I had requested for early check in , I thought it is OK. The stiff faced receptionist told me that...

It is a good property with absolutely no service orientation. I reached hotel around 1 PM . Since I had requested for early check in , I thought it is OK. The stiff faced receptionist told me that they did not receive my request. When I requested him about any possibility of early check in ,the receptionist told me rooms are not ready till 3 PM. I requested him about possibility of at least one room getting ready. It looked to me that he was annoyed with my request , responded to me by saying " Didn't you read in your e mail that check in time is 3 PM". Having travelled across the globe, I asked him again , When I further insisted, then he told me that if I need room immediately, I need to upgrade my room. Since I was so tired , I went ahead with my upgrade paying hefty sum. His total lack of empathy and service orientation increased my pain much more than the additional money I was forced to pay. When I came down for lunch, I saw the place was full. I was surprised. I tried to go there . One person told me that it is lunch place for office employees of a company which is attached to hotel. Then I saw that the building has two different entrances . one entrance will lead you to some office and another entrance is to hotel.So careful when you want to take little walk around the lobby . Rooms are small and with minimum amenities. They have standard Lux shower gel but when i tried to use it , it was empty . similarly hand tissue box was also empty. This reflected the quality of house keeping . Breakfast spread was good. Restaurant has limited choice with exorbitant prices. It is close to beach other than that there is nothing interesting close to hotel . In winter it is a difficult place. In case you need to have some thing to bite , you can walk to Statoil gas station which is about 1 km. If you are a seasoned traveller and If you have choice , please avoid this hotel.

Owner response

Wednesday, February 26, 2014

Dear guest, Thank you for your review. Firstly, I want to apologize for not fulfilling your expectations. Your comments about the service and information from the staff is noted and will be put in action. This is not how we wish to be perceived by our guests. We hope that you will give us a chance to change this impression of the hotel and that you will stay with us again

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3

Good Business Hotel

Tuesday, February 04, 2014, Portsmouth, United Kingdom, Glenn_D123

Stayed here 4 nights on a business conference in January 2014, comfortable hotel with good facilities, but nothing more spectacular to say. Food was OK, Room was OK, Staff were OK. I just dont...

Stayed here 4 nights on a business conference in January 2014, comfortable hotel with good facilities, but nothing more spectacular to say. Food was OK, Room was OK, Staff were OK. I just dont understand the Norwegians obsession with tiny beds, wood floors, lack of refreshments in the rooms (tea/coffee etc). I did not like the exposed concrete walls in my room, but thats just personal taste I guess. Overall though there was nothing to complain about in the hotel, it was just OK.

Owner response

Wednesday, February 05, 2014

Dear Guest, Thank you for your review. Half of all the hotel rooms have carpets in the hotel rooms and all superior rooms have coffee and tea facilities. Next time you can ask for a room with carpets at check in, and if you want to upgrade your room to a superior room, that is of course possible. Hope to see you back again soon. Best Regards, Frederik Lindvik Hotel Manager

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