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REVIEWS


Traveller rating (overall)

Based on 29 traveller reviews

3

39% Travellers recommended this hotel
3.5
Location
3
Rooms
3
Service
2.5
Value
3.5
Cleanliness

5

Nice hotel with a kind staff

Monday, March 10, 2014, , Jo G

Nice hotel, nice apartments. Cleaning service was nice. Breakfast tasted good. Had an amazing weekend at this hotel! I would gladly return! Parking facilities, nice conference rooms. I love the bar...

Nice hotel, nice apartments. Cleaning service was nice. Breakfast tasted good. Had an amazing weekend at this hotel! I would gladly return! Parking facilities, nice conference rooms. I love the bar...

Owner response

Wednesday, March 12, 2014

Dear Jo, Thank you so much for your review. It`s great to hear that you had an amazing weekend with us. Looking forward to seeing you again. Best regards Kim Engan Strand General Manager

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4

All over solid

Wednesday, January 29, 2014, Stjørdal, Nord-Trondelag, Norway, Oyvind_MS

Stayed there one night with my wife. Also the children visited during they stay. We had the room for 22h and paid for one night. Room was recently redone, however some friends had an older room...

Stayed there one night with my wife. Also the children visited during they stay. We had the room for 22h and paid for one night. Room was recently redone, however some friends had an older room. Staff was friendly, reception nice and the breakfast was good. All in all we were very happy!

Owner response

Monday, February 03, 2014

Dear Øyvind, Thank you so much for your review! I am glad to to see that you had a pleasant stay with us and that our staff took good care of you and your family. It also pleases me to learn that you enjoyed our breakfast. Both guest service and the quality of breakfast has been focus areas with us the last months and therefore it is great to see that this effort pays off. We hope to see you soon. Best regards Kim Engan Strand General Manager

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4

Family-friendly

Saturday, January 18, 2014, Mosjoen, Norway, EarlJLM

We stayed here last December 15-16, 2013. We were bound to the Philippines, so I was hoping we could get a late check-out since the flight was at 5 pm. I used to book a room in the nearest hotel to...

We stayed here last December 15-16, 2013. We were bound to the Philippines, so I was hoping we could get a late check-out since the flight was at 5 pm. I used to book a room in the nearest hotel to Værnes airport but got annoyed with the responses I got regarding my request. I tried my luck in this hotel, not really hoping for anything else but a room where my whole family could sleep in (I was told by the first hotel that they could not accommodate a toddler (in a crib), a little girl (who was going to sleep in the same bed as we were) and 2 adults in 1 room). I was very pleased with how accommodating they were. I got a positive response regarding the late check-out almost instantaneously. The room did not include an electric kettle, but they provided one for us anyway. The room was spacious and clean. The breakfast was good. The location is probably not so ideal to those who take the train or airplane to the airport. But it's actually not far (3-5 minutes from the airport maybe?) and I thought it was perfect for those who have some leisure time before their flight, who could stay a while and go around the little city where it is situated. Thank you for such good service :-)

Owner response

Wednesday, January 22, 2014

Kjære gjest, Tusen takk for din evaluering. Så fint at du og din familie hadde en slik positiv opplevelse hos oss. Jeg blir veldig glad av å lese at våre ansatte var imøtekommende, fleksible og gjorde oppholdet deres så hyggelig som mulig. Dette arbeider vi mye med og da er det gledelig å se at arbeidet gir resultater. Hjertelig velkommen tilbake til oss ved en senere anledning. Med vennlig hilsen Kim Engan Strand Direktør

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1

Re-building in a painful way

Wednesday, October 02, 2013, Stockholm, Sweden, morsva

I was to stay one night here. I arrived late and saw that the hotel was under total reconstruction. It was just a door int a wall of scaffolding that even suggested it was something behind. Inside...

I was to stay one night here. I arrived late and saw that the hotel was under total reconstruction. It was just a door int a wall of scaffolding that even suggested it was something behind. Inside there was machinery, electric wires hanging from the roof and constructions lights everywhere. I was sure that the construction would start early in the morning and it sure did. I was up at seven changing to another hotel because it was not possible to stay. The room in itself was refurbished but not completed. I don't pay to live in half done rooms! If you are doing a major work like this at a hotel you either shut it all down or make on part at the time so you could stay at the hotel without out feeling like a construction site all over. And the staff was not at all up for the task of making up for a building in bad shape. This is a late incoming review so I hope that it's all over now.

Owner response

Friday, October 04, 2013

Dear Guest, Thank you so much for your review! First of all I would like to apologize for all the inconvenience you experienced during your stay with us. I can assure you that we have learnt from this and that we will plan differently next time the hotel is to undergo this kind of extensive re-building and/or renovation. Then I am very happy to inform you that the hotel is finished and that our customers seems to be very satisfied with what we have done with the hotel. We would love to show you sometime and do hope that we will see you soon again. Welcome back! Best regards Kim Engan Strand General Manager

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3

Typical norwegian smalltown "business" hotel

Tuesday, September 03, 2013, Oslo, 760i

Room clean, but quite boring and small (single). The vaiters did not at all know anything about wine! Even I know more ;-) Breakfast OK, but the selection of cheeses wa smiserable - only Norwegia...

Room clean, but quite boring and small (single). The vaiters did not at all know anything about wine! Even I know more ;-) Breakfast OK, but the selection of cheeses wa smiserable - only Norwegia. And they close the bar at eleven on a saturday night!

Owner response

Wednesday, September 04, 2013

Dear guest, Thank you so much for your review!! Your comments are very helpful for us and we will make the nessecary adjustments in order to deliver better service in the future. We will make sure that our waiters are familiar with the wines we offer and that they are competent to give reliable recommendations. We also will make sure that the bar is staffed properly and/or that the receptionists can help if the bartender are away from the station for a moment! We hope to see you soon again. Best regards Quality Airport Hotel Værnes Kim Engan Strand General Manager

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