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REVIEWS


Traveller rating (overall)

Based on 159 traveller reviews

3.5

61% Travellers recommended this hotel
4.5
Location
4
Rooms
3.5
Service
3.5
Value
4
Cleanliness

4

Beautiful location

Monday, April 14, 2014, , Torleif H

I had a very nice stay with friends over a weekend. Hiking in the mountains, good food, nice spa and bubblies in the hot tub at sunset made the trick. The service was pleasant and the breakfast very...

I had a very nice stay with friends over a weekend. Hiking in the mountains, good food, nice spa and bubblies in the hot tub at sunset made the trick. The service was pleasant and the breakfast very nice. Most recommended.
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5

Excellent hotel

Wednesday, April 09, 2014, Oslo, Norway, Anne H

I had an amazing time staying at this hotel a weekend in march. The hotel is beautiful in it self and the location great. We were a group of friends staying there and had a blast. The ski slopes...

I had an amazing time staying at this hotel a weekend in march. The hotel is beautiful in it self and the location great. We were a group of friends staying there and had a blast. The ski slopes are great, and they offer a lot of other outdoor activities, competitions etc. which are really fun. The food at the restaurant is amazing and the bar was also great; good music, friendly staff and lots of people. I have to say that one of my favorite parts of the hotel is their SPA - amazing! Lots of different pools inside, and outside there were several jacuzzis - which were especially beautiful during winter and in between all the snow. They lit a fireplace just beside and the atmosphere was just perfect! I'd love to go back again soon!

Owner response

Monday, April 14, 2014

Thank you so much for taking the time to review your stay with us at Quality Spa & Resort Norefjell. We are pleased to hear that you enjoyed your stay with us. We hope to see you back with us in the near future. Kind Regards, Team Norefjell

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2

Norwegian hospitality fails.... again

Thursday, April 03, 2014, Dubai, United Arab Emirates, claire c

My Norwegian husband brought me to this resort for one night and two days of skiing, as its in relative close proximity to Oslo. We have lived in Dubai for the last 12 years and we travel for a...

My Norwegian husband brought me to this resort for one night and two days of skiing, as its in relative close proximity to Oslo. We have lived in Dubai for the last 12 years and we travel for a living, so we both have years of experience from hotels around the world. The lobby area is very nice and trendy, although the climbing wall seems a bit misplaced. Nice furniture and atmosphere around the lobby bar and fireplace. First disappointment, was that we were informed as we arrived at noon, that check in wasn't available until 4pm!! This is unheard of anywhere else in the world and very inconvenient, as we wanted to change into our skiing gear and hit the slopes. Even though the hotel wasn't even half full, they were unable and unwilling to let us access our room until their stipulated time of 4pm. When we eventually did get checked in, we realise that the rooms are very small. We both said it feels like the size of a cruise ship cabin. I was expecting a phone call, but quickly realised the in room phone was not working. There is no minibar in the room, no water kettle and to our shock we realised there were blood stains on the bed sheets. After a day of skiing, we wanted to spend some money in their bar, but was told it was closed as it was hired by private event. To completely shut your own guests out of a bar doesn't make you feel very valued. Fine, if somebody wants to hire the bar for a private event, corner a section off for them...but treat your other guests as they are equally important. The breakfast they serve is ok, but I've never been served scrambled eggs made of powder from a hotel that has any form of good reputation... Overall, it was disappointing for a reasonably expensive hotel that has good potential, but falls very short on human skills, training of their employees and general management. As we were checking out, at 11 am I might add, we asked to speak to the General Manager or someone in the hotel Management, but no one was available, except the most senior staff from reception. He was a nice young Swede who was very receptive and took notes of my feedback. Hotels and hospitality in Norway in general, has a very long way to go, to be anywhere close to an international level, and to be honest I don't think they will ever get there. I would be happy to be proven wrong though.

Owner response

Monday, April 14, 2014

Thank you for taking the time to review our resort. We are sorry that your stay with us did not meet your expectations. Regarding reservation of the bar for groups this is not a common procedure and we do understand your frustration on this matter. The bar is mostly open for all guests and we also offer bar service in our lobby bar. Check in time is at 16.00 but we do offer possibilities for changing rooms and opportunities to leave luggage at storage so that guests can enjoy our facilities. We hope to welcome you back to our hotel in the future and that we will exceed your expectations during your next stay with us. Kind regards, Team Norefjell

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4

Winterweekend

Thursday, April 03, 2014, Oslo, Norway, Nils H

Very good familyresort. Professional staff. Restaurant somewhat overprised but ok. Nice location in the sunniest part of Norefjell facing south-west. Cross-country, slalom and playing areas just...

Very good familyresort. Professional staff. Restaurant somewhat overprised but ok. Nice location in the sunniest part of Norefjell facing south-west. Cross-country, slalom and playing areas just outside the village/hotel. Kitchen in all apartments. Less than 2 hours from Oslo.

Owner response

Monday, April 14, 2014

Thank you very much for your nice review of our resort. We are very glad to hear that you enjoyed your stay with us. We hope to see you back at Quality Spa & Resort Norefjell in the near future. Kind Regards, Team Norefjell

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3

Dark rooms and non-Scandinavian speaking waiters

Monday, March 31, 2014, Oslo, Norway, Jorbje

If your first language is Norwegian, Danish or Swedish, you would expect to speak that in Norway, but not here. All our waiters could only speak English. The sleeping rooms are very dark. Difficult...

If your first language is Norwegian, Danish or Swedish, you would expect to speak that in Norway, but not here. All our waiters could only speak English. The sleeping rooms are very dark. Difficult to find things in my suitcase. Light in bathroom are placed in such a way it is difficult to shave (or put on make up) becaus of dark harsh shadows in your face. Very good food, comfortable beds, nice restaurants. Some chairs there were about to fall apart.
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