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Quality Spa & Resort Holmsbu

Holmsbu,  Norway

Quality Spa & Resort Holmsbu opened in the summer of 2003 as Norway's first spa and lifestyle hotel, beautifully situated between two fjords and just an hour from Oslo. A haven for relaxation and reflection as well as conferences and different activities.

Quality Spa & Resort Holmsbu 3.5 5
TripAdvisor Traveller Rating  
Quality Spa & Resort Holmsbu

70% Travellers recommended this hotel

Based on 104 traveller reviews
4
Cleanliness
4
Sleep Quality
3.5
Value
4
Service
4.5
Location
4
Rooms
1

Hotel in hell

Saturday, June 27, 2015, Oslo, Norway, rosemarieo849

Terrible service upon arrivel and restaurantbooking . Irreverent and grumpy Receptionist. We were promised Seaview, but got a view into the backyard. The room had no aircondition and we could barely s…

Terrible service upon arrivel and restaurantbooking . Irreverent and grumpy Receptionist. We were promised Seaview, but got a view into the backyard. The room had no aircondition and we could barely sleep. Fell asleep and woke up with headache. The food was ordinary and not up to date. Would expect healthy meny at spa. Noisy kids in all locations. No environmental considerations. No walks except along the way. We discourages this place.
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3

Weekend getaway

Sunday, May 17, 2015, Oslo, G7379RGtoma

Very pleased with spa and staff, extremely disappointed with the food, especially the dinner. The reception was perfect, and the staff did their utmost to make our stay as good as possible. The room w…

Very pleased with spa and staff, extremely disappointed with the food, especially the dinner. The reception was perfect, and the staff did their utmost to make our stay as good as possible. The room was very nice, clean and with a perfect view!

Owner Response

Thursday, May 28, 2015

Dear G7379RGtoma. Very happy to read that facilities, service and staff made a good and satisfying impression on you. We aim to serve our dinner-menu to high standards. If you can spaer some time to write us a more detailed description of your experience we can both handle your feedback professionally and see through our routines for improvement. Please do not hesitate to email me on marianne.hermansen@choice.no Best Regards Marianne J. Hermansen, Sales- and Marketing Manager

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5

Top service and nice spa

Monday, May 11, 2015, Oslo, Norway, Arne_Bjontegaard

Nice staff and good service, and we had a nice time with other open minded guests! Nice weekend! The spa was clean and ok, we loved the outside whirlpool in the sun. It's a perfect place to meet other…

Nice staff and good service, and we had a nice time with other open minded guests! Nice weekend! The spa was clean and ok, we loved the outside whirlpool in the sun. It's a perfect place to meet other people in a relaxed mood.

Owner Response

Thursday, May 28, 2015

Dear Arne_Bjontegaard. Thank you so much for sharing your feel-good experience from your stay wit us, it means a lot. Best Regards Marianne J. Hermansen, Sales- and Marketing Manager.

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3

Superb large houses for families - spa needs some upgrading

Monday, April 20, 2015, Oslo, Norway, wez91

We had a large villa which was super when travelling witv children. The spa how ever may need both a touch up, seemed a bit old. Also would wish for more "stations" in the spa, such as foot spa or in…

We had a large villa which was super when travelling witv children. The spa how ever may need both a touch up, seemed a bit old. Also would wish for more "stations" in the spa, such as foot spa or infrared sauna for example. The spa is very basic with a pool, one regular and one steam sauna and two hot tubs (one outdoor)

Owner Response

Wednesday, May 06, 2015

Dear wez91. Thank you for your TripAdvise. Happy to read your appreciation of our villas. Sorry the relax area in Holmsbu Spa did not meet your expectations and thank you for your improvement thoughts. Best Ragards Marianne J. Hermansen, Sales- and Marketing Manager.

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2

Did not keep their promise.

Thursday, April 09, 2015, Oslo, Norway, Vera G

I liked the villa best and the service least.I was promised one price at first,and they changed it when I booked.I was told that the lady made a mistake.I do not think its wright that the customer sha…

I liked the villa best and the service least.I was promised one price at first,and they changed it when I booked.I was told that the lady made a mistake.I do not think its wright that the customer shall "suffer"because of that.It also gave us a less nice start on our vacation.They were friendly when we arrived,but we just had to accept that they made a mistake,and I think it is wrong that we did not get the price we were promised at first. The location is beautiful by the wather.The villas are beautiful with tasty interieur and a lot of space.

Owner Response

Wednesday, May 06, 2015

Dear Vera G. I am sorry you wore met in this way. We have dynamic rates and they change every day after occupancy and demand.We are supposed to be clear about the fact that rates are subject to change, specially once we give a rate and the room is not booked at that time. We do not profit on getting into this kind of unfortunate position with any guest. Reception also of course has their instructions to follow, though by the reading of this, it is reason to think that your case could have been handled better. We would like to handle your case personally, if you feel you can use more time on this matter, please send me an email so that we can at marianne.hermansen@choice.no Best Regards Marianne J. Hermansen, Sales- and Marketing Manager

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2.210.164.555 27

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