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Quality Hotel & Resort Hafjell

Øyer,  Norway

Quality Hotel & Resort Hafjell is next to Hafjell's Alpine centre and 3 km from Hunderfossen's Family park. The perfect location for an active vacation or a cosy weekend. The hotel also offers a relaxation area, restaurant and conference area.

Quality Hotel & Resort Hafjell 3.5 5
TripAdvisor Traveller Rating  
Quality Hotel & Resort Hafjell

58% Travellers recommended this hotel

Based on 194 traveller reviews
4
Cleanliness
3.5
Sleep Quality
3.5
Value
4
Service
4
Location
3
Rooms
1

Never coming back

Saturday, July 04, 2015, Alesund, Norway, Torhild E

Really small rooms with a crappy standard. Room was not cleaned every day and we woke up in the mornings of the tour buses awaiting their passengers just outside the window of the room early in the mo…

Really small rooms with a crappy standard. Room was not cleaned every day and we woke up in the mornings of the tour buses awaiting their passengers just outside the window of the room early in the morning

Owner Response

Monday, July 06, 2015

Hei Torhild E Thank you for your visit and your feedback. You should know that we have a very strong focus on cleaning when we know this is very important for our guests. In the summer we have lots of visits with guests using the main entrance. Did you ask the front desk if you could have another room? I am sure we could find something else for you. We hope to be able to welcome you back later, as our guest. Meanwhile, we wish you a great summer. Kind regards, Erik Fostervoll, General Manager

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1

Overpriced

Monday, June 29, 2015, Trondheim, Norway, pia488

I chose this hotel because it was close to Hunderfossen amusement park where we elected to go as a break on our way to Trondheim. I chose it with the Hope of getting good night’s sleep before driving…

I chose this hotel because it was close to Hunderfossen amusement park where we elected to go as a break on our way to Trondheim. I chose it with the Hope of getting good night’s sleep before driving the next day. On arrival, the hotel looked good from the outside and the lobby area was nice and spacious with modern decor, although the hotel was very 80's the area of the restaurant and bar area were nice. The staff were nice and tried their best to be helpful. The hotel is advertised as a "family hotel" and there was some entertainment for little kids, but nothing for those older than five. SO much more could be done here. The children received a little carrier bag on arrival, which contained a few pages to colour and some pencils, a voucher for a free fruit and ice-cream. The only fruit available for them was an apple. The rooms in the hotel were the worst part, the decor was dated, and the rooms were small. We were four people crammed into a small room, which could be tolerated for a cheap stay in a motel or camping hut. But it was NOT cheap and not a motel. We had just arrived from central Oslo from a cheaper stay in a hotel, where the room we paid for was more than twice the size. It was just not what you would expect from a quality hotel. Sleeping was uncomfortable, the room which was basically just beds crammed in a small space was hot like a sauna, the only way to air out was to open the windows, outside was the noisy motorway with trucks passing every five minutes. We managed to get to some arrangement with the reception for the use of a bed in another room so we at least could get a couple of hours sleep before driving home, (we could no longer take the heat and the noise). Thank you to the staff for helping! Unfortunately though we slept so badly I can not rate the hotel as anything but terrible. Breakfast was OK, but not great. Summing it up staying here meant paying an unreasonable amount for very little and a bad nights sleep. Very frustrating.

Owner Response

Saturday, July 04, 2015

Dear Pia488 Thanks so much for their visit and their constructive feedback. Yes, the hotel has a super location for both Hunderfossen and Lilleputthammer located next to the hotel. Activities for children we have several inflatables, children's disco, cinema, a children's buffet, swimming pool, skate park at the parking lot. From 01 July, we have 4 pieces bungeetrampoline standing outside the hotel. These are worth trying. Regarding price we are actually the less expensive hotels in our area (Hafjell - Lillehamemmer)in the summer. Hope you will visit us again at Quality Hotel & Resort Hafjell. We wish you all a great summer. best wishes Erik Fostervoll General Manager

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2

Great location and Restaurant... Horrible Rooms

Sunday, June 07, 2015, Eastern Norway, Norway, Mary D

We were there for a family weekend and was happy to see the hotel was nicely located. Walked in to a beautifully renovated lobby and nice hotel staff. Checked into the rooms and first thing you notice…

We were there for a family weekend and was happy to see the hotel was nicely located. Walked in to a beautifully renovated lobby and nice hotel staff. Checked into the rooms and first thing you notice is extremely outdated they are. You have a nice plasma TV, but that is about it on the "nice" side. The rooms look like they haven't been updated since it was built in 1991. There were stains everywhere. Stains on the walls, stains on floor, stains on the ceiling (not to mention open tiles on the ceilings) cracks on the bathroom floor tile and in the shower. Just overall not a clean feeling. Then my daughter dropped something in the floor- I go to pick it up and glance under the bed and see trash left under the bed from people who previously rented the hotel room!!!!!! Yuck!!! Whomever is in charge of inspecting rooms and cleaning failed miserably. He bed however, is very comfortable, but the curtains DO NOT BLOCK OUT ANY LIGHT!!!!!!! It is pretty much daylight all day until 11 pm and light again at 3:30 or 4 am! The restaurant "Smak" is just fantastic. And the bar in the lobby was great and the kids play area downstairs is a nice touch. The hotel rooms just seriously need some TLC. I cannot believe that our room was only somewhat cleaned! Will take all of this into consideration before staying there again!

Owner Response

Wednesday, July 01, 2015

Hello Mary Thanks so much for your visit and constructive feedback. Nice that you liked our hotel. We do plenty for guests to enjoy themselves regardless of age. Yes, the rooms with us would have liked a refurbishment. It is enough so that the wear appears that it may be easy to clean, which however are not. We have great focus on. It is my responsibility to ensure that all procedures at the hotel followed. I really hope that we can have the pleasure of welcoming you back at a later date. You are most welcome. My best wishes Erik Fostervoll Adm. Dir

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3

Family weekend

Tuesday, May 26, 2015, Volda, Norway, 252sverrea

Nice hotell for Kids. A lot of activities for kids, in the evening. Nice, clean and wondrfull Crew. Expencive dinner and not much to chose from.. Bar closed at Sunday Nigth... Some noise from Kids bet…

Nice hotell for Kids. A lot of activities for kids, in the evening. Nice, clean and wondrfull Crew. Expencive dinner and not much to chose from.. Bar closed at Sunday Nigth... Some noise from Kids between 22 and 23:30.

Owner Response

Monday, June 01, 2015

Hi Thank you for your visit and kontstruktive feedback. We work under a summer profile "children's hotel" This naturally makes it sometimes can be a little noise from the kids. Nice that you mention the important things like cleaning and our great staff. If you think that the prices at our ala carte menu is a little high, I recommend a look at our lobby menu where you can find a lot og oppertunities. We hope to see you again soon. Best regards, Erik Fostervoll, general manager.

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3

Good for a quick stop-over

Saturday, April 25, 2015, , Patrick F

On a business trip up North we stayed at this hotel for a break. It is good enough for a night but probably not more. This hotel therefore deserves 3/5 and here is why: 1. Hotel It was built for the…

On a business trip up North we stayed at this hotel for a break. It is good enough for a night but probably not more. This hotel therefore deserves 3/5 and here is why: 1. Hotel It was built for the Winter Olympics in 94 as I understood. And you feel it is getting old. The lobby and dining area is nice but the rest more old-fashioned. 4/5 2. Check-in The ladies were a bit overwhelmed as we were 5 people arriving at the same time. So it took a bit too long for my taste. 4/5 3. Room Small, hot, old fashioned. The floor heating was so hot in the bathroom that I felt very uncomfortable. Apropos bathroom: it looked like the one in a hospital and the soap dispenser did not work. So, if you don't have your own stuff with you, you only have water! 2/5 4. Staff Receptionists quite alright. Staff in the restaurant useless. We all had a starter and then a main course. For the latter we did not have cutlery. It took, believe it or not, 5min to get it. The food was already getting cold. The first waitress just looked and seemed to be perplexed with this simple request. Then nothing happened until our host said something in Norwegian which I believe was pretty direct as a waiter came with fork and knife immediately. Serving wine the correct way seems also not possible. 2/5 5. Breakfast I don't know how others feel but sometimes you just don't know what to take. It's this way for this establishment. Nothing really "attracting". There even was no fruit salad. Can't believe it. 3/5 6. Internet For free with good speed. Easy log-in. 5/5 Overall, you can stay there for a night but don't expect too much!

Owner Response

Wednesday, April 29, 2015

Hi. Thanks so much for your visit and constructive feedback. Our guests views we take the very seriously, so we can also improve our hotel product. Feel free to contact me directly at the next opportunity. Welcome back to Quality Hotel & Resort Hafjell. Best regards, Erik Fostervoll. erik.fostervoll@choice.no

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2.210.164.555 25

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