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Quality Hotel & Resort Hafjell

Øyer,  Norway

Quality Hotel & Resort Hafjell is next to Hafjell's Alpine centre and 3 km from Hunderfossen's Family park. The perfect location for an active vacation or a cosy weekend. The hotel also offers a relaxation area, restaurant and conference area.

Quality Hotel & Resort Hafjell 3.5 5
TripAdvisor Traveller Rating  
Quality Hotel & Resort Hafjell

58% Travellers recommended this hotel

Based on 220 traveller reviews
4
Cleanliness
3.5
Sleep Quality
3.5
Value
4
Service
4
Location
3
Rooms
4

Hotel desperatly needs an upgrade

Monday, July 27, 2015, Lillehammer, Norway, ah579

The hotel has a very good location, but it really needs to be refurbished. The pool and the wardrobes was not very clean. "Things" were floting around in the water, and the floor in the wardrobe var…

The hotel has a very good location, but it really needs to be refurbished. The pool and the wardrobes was not very clean. "Things" were floting around in the water, and the floor in the wardrobe var really dirty. Otherwise the service was good, and there were a lot of things to do for our kids in the hotel too.
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3

Old and shabby - but the kids don't care

Monday, July 27, 2015, Trondheim, Norway, Bjørn K

We stayed one night at the hotel this summer on our way from Oslo to Trondheim, in order to give our four-year-old daughter the Lilleputthammer experience. Our family of four had booked a junior suite…

We stayed one night at the hotel this summer on our way from Oslo to Trondheim, in order to give our four-year-old daughter the Lilleputthammer experience. Our family of four had booked a junior suite with a baby cot for our one-year-old. The room was very, very dated and shabby. Hopefully the room was clean, but I'm not sure as because of the wear. It was a huge disappointment for the adults, however - the kids didn't mind. They also enjoyed the childrens check-in and the small play-area in the basement. Hotel was crowded - which is good for business - and hopefully the hotel management will spend some of the revenue on refurbishment soon. Service was ok, but not extraordinary.
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1

Lousy service, poorly maintined

Monday, July 27, 2015, Oslo, Norway, ida a

My family and I stayed for one night, luckily. All the staff, except for one of the receptionists, were in a permanently bad mood, and could not be bothered to greet us with a smile or welcome us. Aft…

My family and I stayed for one night, luckily. All the staff, except for one of the receptionists, were in a permanently bad mood, and could not be bothered to greet us with a smile or welcome us. After recieving our ridiculusly over charged room, we found it to be in bad shape, no soap, missing towels. The window was broken and could not be closed. The beds were tiny, and the extra bed we ordered for our five year old was just a well used matress on the floor. A very dusty, dirty floor that is! The current state of the hotel was surprisingly bad. The pool was tiny and over crowded, but we dont blame the hotel for that! The worst thing was tha service and the staff. The waitors couldn't be bothered to help us, or make an effort to get the answers we needed about the food. We need allergy friendly food, and only the "grown up food" was marked with contents, and no one could help us with information about the kids buffet. Seeing that our kid could not any of the desserts they offerede, we asked if she could have one of the ice creams that were handed out for free at the reception, but that was "impossible"... One of the waitors lost a soft bolied egg right next to us during breakfast when she was cleaning up (it happenens, i know, that's not the problem), and she clearly saw it, but shem just sighed and didn' pick it up. The egg stayed there for half an hour, whit at least three other waitors also noticing it, and not doing anything about it!!! a hundred kids ran over it and smudges it into the carpet, but non of the staff bothered to pick it up. They all walked around with a hopeless look on their face, and seemed to hate their job. they cleaned half our table, picked up some of the used plates, end just wandered off, and didn't come back to get teh rest.. Not one smile! The hotel was suitable for kids, seeing that there was a lot of activities for kids with trampolines, bouncing castles etc, but they were not available until late in the afternoon/night, so we didn't get to enjoy them for more than halv an hour before bedtime. We might be overly negative, but it just kept getting worse and worse, and after a while it all becomes bad because you are just to fed up. A poorly maintained hotel is not all that bad if the staff is great, but the staff was the worse I have experienced. we understand that things can get crazy during high season, but this was just unbelievable.
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5

Excellent hotel

Monday, July 27, 2015, Horten, Norway, 706marital

We had a fantastic stay at this hotel. The staff was really friendly, and the whole hotel was perfect for kids. The breakfast was so delicious and it was lots of things to do just minute from the hote…

We had a fantastic stay at this hotel. The staff was really friendly, and the whole hotel was perfect for kids. The breakfast was so delicious and it was lots of things to do just minute from the hotel. If you have kids i also recommend Lilleputthammer, that's only a short walk away. We can't wait to get back
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2

Last time for me.

Tuesday, July 21, 2015, Haugesund, Norway, Karl J

Ordered a family-room and got a regular double with a matress on the floor (!) as an extra bed. Very crowdy, staff very young and un-experienced. Food expensive and average, restaurant understaffed. V…

Ordered a family-room and got a regular double with a matress on the floor (!) as an extra bed. Very crowdy, staff very young and un-experienced. Food expensive and average, restaurant understaffed. Very dissapointing compared to standard on all other hotels I've visited under Choice Hotels. Needs a total refresh of room-standard.

Owner Response

Thursday, July 23, 2015

Dear Karl J Hello. Thank you for vistitng the Quality Hotel & Resort Hafjell. We really greatly appreciate this. We also greatly appreciate your feedback. With full hotel becomes naturally also some noise from many children. We have chosen to focus on children and the concept "Children's Hotel" this summer. There we have got many good feedback. Yes, some of the rooms would have liked a refurbishment. The food, however, we believe is the better in our area and the price is actually less expensive than our colleagues in Øyer and Lillehammer. I hope that you in spite of this will make the trip again to us at Hafjell. We are located in a fantastic destination with an enormous number of activities for both young and adults Wishing you continued good summer. We hope to see you again soon. best wishes Erik Fostervoll General Manager

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2.210.164.555 26

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