The good: nice location, great art collection in public spaces, very good breakfast spread. F&B manager seems very experienced and his team provided the only real 5-star experience you'd expect from s...
The good: nice location, great art collection in public spaces, very good breakfast spread. F&B manager seems very experienced and his team provided the only real 5-star experience you'd expect from say a Four Seasons property.
The bad: the view from the "best view" deluxe room is through two buildings. The location of the hotel is such that most rooms have limited views, so the picture from the website is somewhat misleading.Also We had a lower floor room and was awoken by loud garbage bin and motorcycle noises on Sunday morning.
The ugly: reception staff rude and unprofessional, as described by previous reviewers. The worst offense was when I was waiting in the lobby overheard the receptionist loudly complaining about some guests with someone who walked out of the back office. If they want to be rude then at least have the courtesy to do it in private, and not assume that guests are not multilingual as they are. Other irritating incidents: I arrived late because of a delayed train and called reception when I was arriving into Oslo S. Yet when I arrived at the hotel there was only a night security guy at reception. We had to wait a long time before she arrived to check us in. I requested an 1-hour late checkout, which should be automatic in a nice hotel. I was told that it was absolutely not possible.