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Copperhill Mountain Lodge Are ,  Sweden

See all hotels in Are, Sweden

Copperhill Mountain Lodge

Are,  Sweden

Copperhill Mountain Lodge is an alpine design hotel in Åre offering accommodation, conferences and activities. Enjoy an excellent spa, mountain food and a relaxed mountain-lodge lifestyle. Åre's ski slopes, hiking trails and unique views are close by.

Copperhill Mountain Lodge 4.5 5
TripAdvisor Traveller Rating  
Copperhill Mountain Lodge

83% of travellers recommend this hotel

Based on 561 traveller reviews
4.5
Cleanliness
4.5
Sleep Quality
4.5
Value
4.5
Service
4.5
Location
4.5
Rooms
5

Close to perfect, we're already planning our return

Monday, March 27, 2017, London, United Kingdom, vjmehra

The hotel itself is very nicely designed, it looks very modern and is clearly well looked after. The rooms too are clean, well presented and nicely done. We had a Copper Suite, which consists of 2 be…

The hotel itself is very nicely designed, it looks very modern and is clearly well looked after. The rooms too are clean, well presented and nicely done. We had a Copper Suite, which consists of 2 bedrooms a living room/kitchen and a large bathroom, cleverly with access to the toilet from either the 'hallway' part of the room, or the main bathroom itself. The views were great (I suspect that's the case all round the hotel, every direction should have some interesting mountain scenery to look at), although we didn't actually go out on the balcony. The kitchenette itself works well and we used the facilities for lunch quite often, although we always went down for dinner in the main restaurant (we opted for the half board package), In terms of temperature, we never found it to hot or cold and generally just controlled it by opening or shutting the window accordingly, but I presume there is a more sophisticated way of doing this too if needed! One special mention should go to the shower, which has dual ceiling & side mounted showers and I would have to say is the nicest shower I've come across so far on my travels (which is a high complement as I am super fussy about hotel showers)! One thing that did surprise us slightly is that despite being child friendly and providing us with a cot without any issues, there were no plastic baby baths available. Not a big deal as our little one was happy enough in the shower, but for smaller children that could perhaps be more of an issue. Sticking with the Child friendly theme, the staff were very sympathetic to our plight, with our little one desperate to run off and explore the hotel on her own at 100mph whenever she thought we weren't looking! Luckily there is a playroom downstairs, which is well positioned next door to 2 pool tables, a table tennis table and a very large lounge area, so adults/older kids can be virtually in the same room as the little ones without actually having to all cram into a tiny room, great idea! The play room itself also has 2 playstations for older kids and a tv constantly playing cartoons, there are some ride-on cars (although the steering on the brown one is broken just in case management read this) which look really nice and our little one loved playing on the New York style taxi car! There are also other bits such as blocks and some toy train track (although sadly no toy trains to go with it...luckily we brought our own), along with drawing materials and a few other bits. The Skistar shop is on-site, which is great and also has ski boots right down to Mondo size 14 (I think), which is pretty rare, but great for smaller children learning to ski! Importantly as well the ski locker is allocated by room number and unlike some hotels they actually give you a larger locker for a family room, again a sensible and well thought out feature (its amazing how many hotels simply allocate a standard 2 person ski locker for those booking family rooms)!!! So onto the main hotel... There are 3 restaurants and a huge lounge/bar area (plus the additional lounge area I mentioned near the playroom), so plenty of social space. The food and bar service are both excellent (although remember you're in Sweden so price wise it can make London seem cheap :-) We went for the half board package and that meant that our 2 year old got to eat for free, which was a nice touch. Additionally they catered to dietary requirements superbly, actually taking the effort to adjust the dish and provide alternative sauces for example, rather than simply serving a plain version of the original dish. The breakfast too had an excellent selection, with amazing bacon :-) We didn't use the spa facilities as such, however we did use the swimming sections and this was great with 3 pools, 1 for swimming, 1 outdoor hot tub and one indoor hot pool too. They sensibly have allocated times where children can use the pools, which is a great idea so those that want to can avoid them, whilst those with kids know when is best to take them...again another well thought out feature. I think that's pretty much it, the hotel looks lovely, the staff are fantastic, the food is fantastic and a lot of thought has clearly been put into how things work, so are there any negatives? Well yes, but easily fixable and for most people probably fairly minor. As I mentioned, some of the toys need to be fixed/replaced in the children's area, but perhaps (more) importantly is that the Wifi doesn't work in the playroom, it works fine next door by the pool tables, but not actually in the play area itself, they could do with adding a booster/router down there so that adults can happily play away whilst the kids are doing the same with their toys! The other (and much more annoying in our experience) issue was with the shuttle bus/taxi service. To its credit the hotel puts on a free shuttle from the hotel to the main ski slopes...however given the 2km trek on foot, in order to make the location viable they sort of have to! Now at this point I should stress that it is possible to ski down via trails and there is a drag lift up to the hotel itself, however neither are suitable for small children and/or beginners, hence with a little one we were forced to use the taxi service every time we wanted to leave the hotel. Firstly, the taxi service finishes too early, the lifts close between 17:00 and 17:30 (apart from the floodlit pistes), but the last taxi back up to the hotel is 16:45. I can't remember what time the service starts, but realistically it should be continuous between 08:30 and 18:15 so that people can get the first and last lifts. More frustratingly, the taxi just seemed to disappear randomly during the day, so a couple of times we found ourselves waiting for over 45 minutes, which is less than ideal with a 2 year old! So as I say those issues may not affect everyone and are very easily fixed, so hopefully the taxi service will be improved for next year as we were very impressed overall. I think this is the nicest ski hotel we've ever stayed in and we are very likely to return!
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5

Exceptional Hotel and Perfect Holiday

Tuesday, March 21, 2017, Guernsey, United Kingdom, TestSwitch

The hotel is excellent in every way and could not fault it. The staff are extremely welcoming and friendly both in the ski star shop within the hotel and the hotel staff themselves. The room was bette…

The hotel is excellent in every way and could not fault it. The staff are extremely welcoming and friendly both in the ski star shop within the hotel and the hotel staff themselves. The room was better than expected, amazing views, decor was fantastic and very modern while still keeping an authentic ski resort feel with lots of wood in the build. The room was equipped with everything you would need. Breakfast was amazing, plenty of choice and tasted very nice. same goes for the evening meals. The photos do not do the spa/pool area justice, it was so relaxing and ambient. wish I had more time to spend in there. Having a ski star shop for rentals etc within the hotel made getting and returning our gear so easy and the lockers located next to it are perfect for storing your gear as soon as you get back to the hotel. If me and my partner go snowboarding again next year and we choose Are again, we will 100% be staying at the copperhill. Thank you so much for making out stay perfect, and we hope to be back soon.

Owner Response

Monday, March 27, 2017

Dear TestSwitch, Thank you so much for this amazing review, this is invaluable for us. I am so glad that my staff made you feel welcomed and that they took good care of you. I promise to tell them this in person. A great start in the morning before hitting the slopes are important to us, so I am happy that you got a good start in the morning. Looking forward to welcome you back again very soon. Best Regards Frida, Hotel Manager

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5

Nice hotell and very child friendly

Monday, March 06, 2017, Trondheim Municipality, Norway, Morten N

Nice friendly staff. Very child friendly hotell. Spa is excellent. Good location for skiing. And the food was very good. Remeber to order table for lunsj and dinner. The hotell has a Play room for the…

Nice friendly staff. Very child friendly hotell. Spa is excellent. Good location for skiing. And the food was very good. Remeber to order table for lunsj and dinner. The hotell has a Play room for the kids. And PlayStation 4. Ps4 is in the room aswell.

Owner Response

Monday, March 27, 2017

Dear Morten N, Thank you for your review and that you share your experiences here at Tripadvisor, it is invaluable for us. I am so glad that you have enjoyed your holiday and the food. i promise to tell the employees your great words. Hope to see you back here again very soon. Best regards Frida, Hotel Manager

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5

Great place

Saturday, March 04, 2017, London, United Kingdom, ERC36

We spent a week as a family at the Copperhill in February. It's an easy hour's drive from Ostersund airport by taxi. Arrival at the hotel very much DIY - grab your porter's trolley and load your lug…

We spent a week as a family at the Copperhill in February. It's an easy hour's drive from Ostersund airport by taxi. Arrival at the hotel very much DIY - grab your porter's trolley and load your luggage - but that's not entirely a bad thing. Nobody showed us to our room after getting our card keys at Reception. The main downside to this was that nothing was explained, i.e. how the heating in the bathroom worked (took me a few days to notice the little twisty knobs at the top of the towel rails and the underfloor heating switches by the door), how the TV worked, playstation, etc. Also wasn't made aware about the film rental service downstairs, the kids activities listings, etc. Not a disaster, but would have been helpful to have had it explained. The room was pretty good. You have to pay more for a mountain view, rather than a forest one, but the forest one was lovely as the trees were covered in snow and it was rather cloudy and snowy while we were there meaning you couldn't see much of the view most of the time. Beds comfy, lots of wardrobe storage. Good sized lounge area. The double shower was very roomy (one side leaked so we didn't use it, but neither did we complain so...). Excellent idea for the toiletries was that they were in large push-top containers - plenty of soap, conditioner, shampoo and body lotion. Better for the environment as less packaging (only minus was there weren't any to take home with you ;-) ). Breakfast very good with plenty of choice, super fruit selection and freshly baked bread. You have to pay extra for fancy coffee. Did get hectic in the mornings but that was at peak time. We were on half board so had an evening meal too. This allowed you two courses at the main restaurant. Two courses usually filled us all up so didn't really need a dessert. Food was of a very good standard, service was friendly and usually prompt. Excellent restaurant manager. There are other places to eat in the hotel where you could get a credit with the half board. We had the rather lacklustre Swedish sushi hybrid one night and the six course meal in the Library another night with wine pairing - the latter was excellent and the food highlight of the week for us. Three nights in the week there was a pop up wood-fired pizza restaurant downstairs in the basement which the kids loved. Wine is pricey, but the local beer (whilst also pricey) was excellent and just right after a day on the slopes. Was craving for some hot mulled drink of some sort which didn't seem to be on offer. Free water was abundant and always on offer around the hotel and at the meals. Lots of seating in the main lobby area of the hotel and wifi seemed good and was free. Downstairs is the Skistar shop which was really handy. We'd pre-booked our skis and this made it easy and quick. They were friendly and helpful in changing my boots after a day and my husband's skis. There were also a couple of free table tennis tables, pool tables and a kids area with activities. A conference room became an impromptu 5-a-side football/hockey pitch. The spa area was lovely. It was a good idea to have it as a kids-free zone for much of the day (kids allowed in 8-11am and 3-5pm), however as my children were in ski school in the afternoon and only returned to the hotel just before 5pm, they were barely able to use it. If they'd been able to use it half an hour later and it would have been perfect. I also discovered an SAS check-in terminal in the lobby by chance, enabling me to check in, choose seats and print boarding passes and tags the day before we travelled home. Not sure why this wasn't highlighted to me as a guest as it was a real boon. Hotel is ski-in, ski-out. Wouldn't recommend it for beginners as there were some narrow, icy steep bits but good enough for us. The button lift taking you back to the hotel stayed running about 10-15 minutes after the 16.30 general lift shutdown time, which was handy and enabled us to grab the kids from ski school and get back to the hotel. The hotel did provide a minibus to take guests to and from the main Bjornen area where you had to meet for ski school (or if you didn't fancy the ski run down there), and that ran throughout the day. However, it was a bus that only fitted six people in. It took about 20 minutes for a round trip so you could be waiting a long time. If it had been slightly bigger and fitted in 8 (most families or groups being 4 or more) it would have been so much more economical in time and effort. The vast majority of the guests were Swedish, which was great. A few British voices but it had a really Swedish feel to it and that was what appealed. Excellent English spoken by most people if you ask, including the ski school teachers. The lift operators were helpful and friendly and the slopes were not too busy. Generally found the skiing to be civilised. Fewer snowboarders than in France, fewer total beginners and everybody seemed to be good at giving each other space on the slopes, therefore not so dangerous. We found the skiing to be varied and would have liked to have explored more of the area but were limited with having to do the afternoon ski school with the kids. All in all a great holiday. A definite change from the Alps and that's not a bad thing. We'll be back!

Owner Response

Monday, March 27, 2017

Dear ERC36 Thank you for this very detailed review, it is really valuable for us so thank you for sharing you experience. I do understand regarding the check in procedure, we should give you all information that you will need and also remember that this is the first time for you as our guests in the hotel, which means that we do have to give you all information needed for you to enjoy your stay. I will speak with the Front Desk and remind them how important information is. I am really happy that you have enjoyed your holiday in Åre and at Copperhill, that you could change your half board to pizza it's just a bonus. It is actually the first time in many years that we had the pizza place open. I am glad that you have enjoyed that. I promise to forward your great words and your experience to all employees. I hope to see you back here again very soon. Best regards Frida, Hotel Manager

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5

If Carlsberg did family ski holidays........

Wednesday, March 01, 2017, Worcester, United Kingdom, MSW133

Where to begin? After a weeks family ski holiday I can't think of enough superlatives to describe this amazing mountain hotel. Without doubt family oriented - we had a great half board deal (UK half t…

Where to begin? After a weeks family ski holiday I can't think of enough superlatives to describe this amazing mountain hotel. Without doubt family oriented - we had a great half board deal (UK half term) in a Copper Suite - double room, living room kitchenette and bunk bed room. The views from the room were breath taking. It was ski in ski out with it's own drag lift although the hotel shuttle bus will drop you at ski school/lifts from 8.45-16.30. The hotel itself was clean, modern and stylish with amazing facilities. Pool tables and table tennis in the basement for kids (and adults). Roaring fires and an amazing Spa with 2 pools, outdoor hot tub, Sauna and a bar so you could drink fizz in the pool with views of the slopes while the kids played downstairs. The food - 2 course half board, high end quality and a kids menu with proper food. Breakfasts were huge with amazing variety. And the skiing - on your doorstep, great snow, amazing views, lots of intermediate reds and blues and COLD. This is a winter holiday no doubt and no slushy lower slopes here. Oh, and prices seemed no more expensive than the French Alps, even alcohol in mountain restaurants. Book Easy Jet flights early from LGW to Are Ostersund. We booked in September and got 4 flights for under £300. It's 50 miles in a hire car (in heavy snow) to Are or book a simple transfer. Ostersund airport is small and stylish with no queues. So.....if you want a luxurious family ski holiday with a difference you can't go wrong with Copperhill and Are. You won't be disappointed- Copperhill Mountain Lodge is perhaps the best family ski hotel in the World!

Owner Response

Monday, March 27, 2017

Dear MSW133, With you amazing review I do understand that you have enjoyed your holiday in Åre and at Copperhill Mountain Lodge. Your review here is valuable for us, so thank You för sharing this. Yes there is something magical with the view from the hotel rooms, the location is unique and I am so glad that you appreciate this. This is the first year that EasyJet have flights direct to Åre/Östersund airport. I promise to let all employees know about your fantastic words. I hope to see you back here again very soon. Best regards Frida, Hotel Manager

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2.460.224.000 28
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