Clarion Hotel® Wisby

Bad check-in process.

Friday, July 23, 2021, , LarsW1135

We arrived well before check-in time and was told that the room was not available yet. Two hours later the room was still not ready and we found out that the had given our room to other guests! This w…

We arrived well before check-in time and was told that the room was not available yet. Two hours later the room was still not ready and we found out that the had given our room to other guests! This was finally corrected and we could check in. I do not blame the poor girl at the reception, it was not her fault. Just bad planing.

Well situated but unprofessional staff…

Thursday, July 15, 2021, Montreux, Switzerland, daytripper018

After a long trip we expected to be welcomed in a high standard hotel like Clarion. The staff changes a lot and is not competent whatever request you make. The room was not very well cleaned. It was c…

After a long trip we expected to be welcomed in a high standard hotel like Clarion. The staff changes a lot and is not competent whatever request you make. The room was not very well cleaned. It was complicated to get a place in the swimming pool for restricted hours. We asked for a parking spot by email but the request was not registered… Unfortunately it was a disappointment despite the great advertising on this famous hotel on Goteland Island in the old city of Visby.

Owner Response

Saturday, July 17, 2021

Thank you kindly for taking the time to fill out the guest survey and offering us your feedback. We appreciate it highly. Careful notes has been taken of your comments, which you have encountered during your stay. I will forward your feedback to the concerned department manager, who will look into these matters and take actions. We would like to take this opportunity, in order to apologize for any inconvenience caused on our behalf. Only comments such as yours are helping us to improve our services and enhance, guarantee full satisfaction of our guests accordingly. We truly hope that these incidents did not mar your opinion about our services and would be delighted to welcome you back if we may. Kind regards, Viktoria

best hotel in Visby

Wednesday, July 07, 2021, Lund, Sweden, johanekenstierna

simply awesome in a magical building! Thanks Clarion Wisby for magical staff and such amazing old hotel building. The SPA, dining area and breakfast areas are simply amazing. My room was perfect and a…

simply awesome in a magical building! Thanks Clarion Wisby for magical staff and such amazing old hotel building. The SPA, dining area and breakfast areas are simply amazing. My room was perfect and as platinum guest i think i got a Deluxe upgrade ❤️. Everything worked perfect from checkin to checkout. A very beautiful hotel in a favorite city. Breakfast was good and can also improve with some fresh squeezed orange juice, omelette and barista coffee. Thanks and see you again 👍🥂

Owner Response

Saturday, July 10, 2021

Wow! Than you for this wonderful review! Hope to see you back soon again at our beautiful island Gotland ❤️ Have a great summer!

Need for a face lift

Sunday, May 23, 2021, Farsta, Sweden, OlaJolo

This central and reputable hotel could do with some refurbishing; I bet it last time was a few years ago. Also, room cleaning could need an overhaul. Breakfast was not lacking of anything one could a…

This central and reputable hotel could do with some refurbishing; I bet it last time was a few years ago. Also, room cleaning could need an overhaul. Breakfast was not lacking of anything one could ask for. Staff was also very nice and welcoming

Owner Response

Monday, June 07, 2021

Dear Ola, Thank you kindly for taking the time to fill out the guest survey and offering us your feedback. We appreciate it highly. Careful notes has been taken of your comments, which you have encountered during your stay. I will forward your feedback to the concerned department manager, who will look into these matters and take actions. We would like to take this opportunity, in order to apologize for any inconvenience caused on our behalf. Only comments such as yours are helping us to improve our services and enhance, guarantee full satisfaction of our guests accordingly. We truly hope that these incidents did not mar your opinion about our services and would be delighted to welcome you back if we may. Regards, Viktoria

Nice hotel but hard beds

Saturday, May 22, 2021, Orebro, Sweden, Rebecca1337

Enjoyed our stay at the hotel, spent two nights here. Staff was very friendly and booked parking in beforehand. The beds was sadly like sleeping on bricks... other than that it has a nice location and…

Enjoyed our stay at the hotel, spent two nights here. Staff was very friendly and booked parking in beforehand. The beds was sadly like sleeping on bricks... other than that it has a nice location and beautiful lounges. The breakfast was excellent with a lot of different options!

Owner Response

Monday, June 07, 2021

Thank you for rating us! Thank you for your recent stay at Clarion Hotel Wisby and that you have taken your time to share your experience with us. It has been a pleasure having you with us and we appreciate your feedback. Please let me know if you have any questions, wishes or if there is anything I may do for you. We would be more than happy to welcome you again soon! Regards Viktoria