Clarion Hotel® Wisby

Good location and service

Sunday, August 23, 2020, Strangnas, Sweden, reijob

OK rooms, indoor pool (spa was closed due to Covid-19), a restaurant and several bars. Walking distance to ”everything”. The only negative was the constant ques at the reception (under staffed?) and…

OK rooms, indoor pool (spa was closed due to Covid-19), a restaurant and several bars. Walking distance to ”everything”. The only negative was the constant ques at the reception (under staffed?) and the breakfast set-up, where there were always a ”fight” to get a table and the warm food was ”always” empty. Defenitely under staffed and bad planning, as the shortage of tables was mostly due to the tables not having been cleared of dishes and the refill of bacon, eggs, sausages etc lasting only 10 minutes before empty again.

Owner Response

Thursday, August 27, 2020

Thank you for your recent stay at Clarion Hotel Wisby and that you have taken your time to share your experience with us. It has been a pleasure having you with us and we appreciate your feedback. Kind regards, Terese Werkelin Clarion Hotel Wisby

Nice hotel but rooms are so and so

Friday, August 21, 2020, , Fabio F

The hotel is in a key position and is generally well maintained except maybe for the rooms. Rooms could benefit of some renovation. We were initially placed in a room which was not very clean but got…

The hotel is in a key position and is generally well maintained except maybe for the rooms. Rooms could benefit of some renovation. We were initially placed in a room which was not very clean but got a new room (much bigger, cleaner and with a big window) after talking to the reception. The bed was still a bit tight for 2 people and not very comfortable (was shaking by any little movement). Breakfast is good and served at ground and first floor. At the first floor there is a garden allowing for good social distancing while eating.

Owner Response

Thursday, August 27, 2020

Thank you kindly for taking the time to give us your feedback. We appreciate it highly. Careful notes has been taken of your comments, which you have encountered during your stay. I will forward your feedback to the concerned department manager, who will look into these matters and take actions. We would like to take this opportunity, in order to apologize for any inconvenience caused on our behalf. Only comments such as yours are helping us to improve our services and enhance, guarantee full satisfaction of our guests accordingly. We truly hope that these incidents did not mar your opinion about our services and would be delighted to welcome you back if we may. Kind regards, Terese Werkelin Clarion Hotel Wisby

Like McDonalds in Paris

Sunday, July 26, 2020, , mats65se

This is a fab hotel at a great location in town, but it is average in the way that it is a standard hotel in a town filled with quirky and quaint small hotels. It is the same Clarion hotel-experience…

This is a fab hotel at a great location in town, but it is average in the way that it is a standard hotel in a town filled with quirky and quaint small hotels. It is the same Clarion hotel-experience you get in Stockholm or Oslo or Gothenburg. It is like easting at McDonalds when visiting Paris. It is not bad, it just doesn't add to the experience of Visby.

Owner Response

Wednesday, August 26, 2020

Hi Mats, Thank you kindly for taking the time to give us your feedback. We appreciate it highly. Careful notes has been taken of your comments, which you have encountered during your stay. I will forward your feedback to the concerned department manager, who will look into these matters and take actions. We truly hope that these incidents did not mar your opinion about our services and would be delighted to welcome you back if we may. Kind regards, Terese Werkelin Welcome Office Manager Clarion Hotel Wisby

Catastrophe

Monday, July 13, 2020, Stockholm, Sweden, ern762020

Generally I like Clarion hotels network but this time experience was too negative. Very unfriendly and inflexible staff, dirty corridors (carpets), uncleaned tables, waste left in common areas, dirty…

Generally I like Clarion hotels network but this time experience was too negative. Very unfriendly and inflexible staff, dirty corridors (carpets), uncleaned tables, waste left in common areas, dirty room which we lived in, etc. To find an available staff is a problem, to get an extra bed is a problem, even wi-fi was not good enough. So the management for sure has to be trained (at least)...

Owner Response

Saturday, July 25, 2020

Hi, Thank you kindly for taking the time to offering us your feedback. We appreciate it highly. Careful notes has been taken of your comments, which you have encountered during your stay. I will forward your feedback to the concerned department manager, who will look into these matters and take actions. We would like to take this opportunity, in order to apologize for any inconvenience caused on our behalf. Only comments such as yours are helping us to improve our services and enhance, guarantee full satisfaction of our guests accordingly. We truly hope that these incidents did not mar your opinion about our services and would be delighted to welcome you back if we may. Kind regards, Terese Werkelin Welcome Office & Inhouse Sales Manager Clarion Hotel Wisby

Great service, good hotel

Monday, June 22, 2020, Esbjerg, Denmark, jonasc518

We arrived to find our room not cleaned properly (still hair in sink etc) We talked to the front desk and got a very sincere apology, a choice of room upgrade free of charge. The new room was clean…

We arrived to find our room not cleaned properly (still hair in sink etc) We talked to the front desk and got a very sincere apology, a choice of room upgrade free of charge. The new room was clean and all nice. Parking is excellent if pre booked. Very friendly and helpful staff.

Owner Response

Tuesday, June 23, 2020

Thank you so much for reviewing us and letting us make sure you for a pleasant stay with us. Hope to get the pleasure of welcoming you soon again! Kind regards Viktoria Andersson