Clarion Hotel® Stockholm

Arrived hotel at 1 pm and the stuffs said the system went down. A friendly receptionist tried to help but it’s not possible so they asked me to come back at 3 pm because the check in time is 3 pm. Big mistake of the stuffs as they stop everyone who came early to wait until 3 along with many others who came at 3 and after 3. So it’s line was very long. People travelled many miles and hours to reach Stockholm and had to wait another hours to check in. I got my room after I was so upset and need to take shower as I had an appointment at 5 pm. Got my room at 4:30, They wanted us to scan QR code to book breakfast. The system allowed us to choose what time we wanted to. I chosed 11:30 because I went out and came back very late at night so I wanted to have late breakfast. I came to restaurant at 11:25 and they stuffs had already clean up and said the breakfast station is closed at 11:30 so why let us choose at 11:30? I was not only one. There was another customer who got the same experience about the breakfast time. The room is small, fine I would just sleep and I was alone so does not matter. But it would be too small for 2 people. The wall is very tin so I could here the next door or not sure if it was the people above me doing their “business” , so annoyed when I tired to sleep but thanks god they didn’t take so long do finish their business. I would return to Scandic hotels in the future as it has always been smooth and better/bigger room

I know that it was IT problem that made us customers waiting in the lobby for the last hours. You can’t even tell us when we can check in. No one knows how you will check in all of us at 15:00. It’s so many people who are waiting right now. When someone asked you only reply you don’t know

Good: The breakfast was 9/10. The hotel is only a 10min walk to Avicii Arena, so if you are planning your trip for an event there this hotel is a really good option. Bad: The parking is 350sek/24h which is pretty expensive. Be careful if you book through hotels.com because we booked a room for 2, but the bedsize was only 140cm so it wasn't alot of room in the bed.

Two night stay at Clarion hotel. Good friendly staff. Fantastic breakfast. Queue to check in, and we had actually booked two single beds for the kids, but it was a double bed. Hotel is a little run down. Otherwise a good stay.

Can't believe changing room three times. First, fridge was didn't work. Second, drain broken and heating didn't work. Third room they apology to change bigger room but fridge was broken later again and no heating with cold night. Staff answered me te didn't bring my bottle for open to the bar, but later I noticed opener set on the door-side of bathroom. Why she didn't know her own hotel?