Clarion Hotel® Stockholm

I should begin, I guess, with the positives. The staff here are universally pleasant and welcoming. No fault should be attached to them for what I am about to write...these are corporate issues (in the main). Some of my issues have been raised before...others, not that I can find. The other positive? The breakfast. There’s an extensive array of great food available...more on this later!! Now for the negatives: 1) The bed...this is, by a long way the most uncomfortable bed I have ever come across!! On entering the room, you are assailed by the most pillows and cushions on a bed that I have ever seen on one bed (8)...they stretched half way down the length of the bed. What are they hiding? The answer is a sprung base, with maybe a 4cm mattress topper...that’s it!! What that meant was that every spring, lump and bump in the base was transmitted to my back and this bed is very soft to start with...there is no protection at all. I have attached pictures to demonstrate my point but from bottom to top: A) Sprung bed base. B) Cover for the base (makes it look pretty) C) 4cm mattress topper in a cover. D) Nope, that’s it!! The only good part was that each of the layers was clean!! 2) There have been earlier mentions of smells from the bathrooms...this is accurate. If I and other customers have noticed it, why has hotel management not noticed it? I simply don’t think they care. 3) As already mentioned, the variety and quality of food on offer is excellent...but be certain that you eat by around 7:30am because it’s a cat fight after that time. Despite having pre-paid for breakfast, I ate at a very good bakery just across the road on two mornings...just to get some peace!! 4) Room cleaning...happened on 60% of the days I was there. Left a dirty coffee cup on one of the occasions and failed to supply a new toilet roll on another. I don’t normally stay in large corporate hotels because I don’t find them as good as smaller ones...I have really learned my lesson on this trip. Smaller hotels it is!!

I write a lot of hotel and restaurant reviews and have somewhat high expectations. We stayed at the Clarion Stockholm at the beginning of August for 5 nights and the hotel, overall, is quite charming. It's a large hotel and was very busy during our stay so they must be doing something right. It's very clean and offers amenities like gym, amazing free breakfast... the breakfast is the best part of the hotel in my opinion. Front desk staff and cleaning staff were all very pleasant and the location is great. A few areas I feel the hotel falls short... 1. Restaurant service: although the servers and bartenders are friendly, they are extremely slow and don't offer much in terms of conversation or do they ever seem to be in a hurry to get drinks/food out quickly enough... they could really use more staff at the bar and restaurant in order to serve more efficiently. For the price you pay for food and drinks here, the service should be better. 2. The rooms were nice but many of our group said the air conditioners did not work and the air circulation was poor. Thankfully our room had a random portable fan which was really nice for sleeping. If we hadn't had the fan, it would have been very uncomfortable. Beds were nice and bathroom is really nice. We were in room 4048. 3.We had the worst meal at our banquet. The selection was bare minimum and the food was not good. This surprised me because the breakfasts were so incredible. To be fair, we never really got outstanding restaurant or bar service anywhere in Stockholm. Compared to many other countries I've visited, Sweden was really weak overall on guest service. All in all, the Clarion Stockholm is a good hotel and could easily get 5 stars from me, however in comparison to hotels and resorts I've visited around the world, it's a solid 3.5/5 until they improve in a few areas..

Clean and modern City Hotel, short walk to subway. Very nice, safe and quiet surroundings in Östermalm. Staff at bar was super nice and friendly, they made me feel very welcome and appreciated. highly recommended.

We stayed for five nights at the end of July. Unfortunately on the third night we arrived back to our room and as soon as we opened the door were met with the smell of hot manure. We almost threw up. We went down to desk and were told someone would come take care of it. The maid cane and cleaned the drain in the shower and the toilet. The smell improved but still lingered. The next day, the same thing happened. I went down to the desk again and begged for someone to come up to our room to see what we were talking about. Was told they could not leave the desk. Was told someone would come and look at it from maintenance. No one ever came. The hotel itself is nice. But the smell was so putrid we found it difficult to sleep. Very disappointed with customer service regarding the situation.

This hotel was overflowing with people when we arrived, it was gay pride week which was fine but the reception area was always busy which I didn’t like. It did not ever feel like a hotel reception. Room was ok clean and enough space, I felt it was a little out of the way for me. Breakfast was ok