Clarion Hotel® Stockholm

Do not book a visit this hotel, it will be a huge mistake. We booked to come here last April and due to the Pandemic were not permitted to travel. This issue has been going on for a year. They have so far refused to issue us with a refund, to change or amend our booking in any way despite the extenuating circumstances completely out of our control. Awful and rude customer service. DO NOT BOOK.

The hotel is well located, rooms are clean and the breakfast is ok (but nothing incredible). The spa needs to be reserved in advance, however the hotel wasn't responding the phone. The only time slot available was on the mornings with children. Moreover the standard room is REALLY small and we had to ask for an upgrade.

As soon as you step in you feel as if you’re in a clean but home’y hotel. As soon as you get closer to the reception you can see multiple places to check in which makes it easier to socially distance while still getting good help. Even if you don’t understand the computer at the people at the reception are quick on their feet to help you. The Spa was nice and relaxing. Fruits and other complimentary things to snack on and eat was present and well kept and all of the necessary information got told right off from the bat making it very easy to navigate around. The hotel also had a function where you can text the reception with questions making it so much easier to do everything which was nice. Overall the entire experience was nice with a ping pong table to use whenever and PS4 to play games on it was a very pleasant experience.

Tunnelbana comes right by this hotel and there are all Södermalmet’s restaurants in a walking distance. Hotel is good. Only thing it’s lacking is personality, which is often the case. Small room, but peaceful. Slept well. Good breakfast.

We decided to have breakfast at this hotel and although the variety seems reasonable, it's only served until 9.30, so if you arrive at 9 am which we did, the buffet is empty at various spots and just looks messy. We didn't dare to eat the bacon, salmon, or the pate. The staff need to put out fewer portions and on a regular basis clean and fill up the buffet which they don't do. They could improve the layout so that customers are not standing so close to one another when picking up food. The choices were ok, but it didn't felt value for money. The staff didn't look happy and were not very welcoming as you'd expect from a hotel.