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Clarion Hotel Sign Stockholm ,  Sweden

See all hotels in Stockholm, Sweden
  • Trendy suite with designer furniture such as the Egg designed by Arne Jacobsen at Sign Hotel in Stockholm
  • Bright and stylish superior hotel room with a great view at Sign Hotel in Stockholm

Clarion Hotel Sign

Stockholm,  Sweden

Clarion Hotel® Sign is located in central Stockholm with transport, shopping, restaurants and entertainment just around the corner. Welcome to a unique, timeless and first class hotel, with a focus on Scandinavian design.

Clarion Hotel Sign 4 5
TripAdvisor Traveller Rating  
Clarion Hotel Sign

TripAdvisor Traveller Rating

4
3363 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4
Service
4.5
Location
4
Rooms
3

Mixed experience ranging from awful to great

Wednesday, June 21, 2017, , Hong X

Stayed here for a business trip as I were attending a conference in the city. Checked in pretty late and as all the rooms were already taken, I got the last available one. The room I got was not prope…

Stayed here for a business trip as I were attending a conference in the city. Checked in pretty late and as all the rooms were already taken, I got the last available one. The room I got was not properly cleaned with bathroom being especially unappealing as there were old towels and dirt marks on the walls after the previous guests. Called down and was not able to change room as there was not any available and the cleaner they sent up was not helpful at all which was probably the most frustrating thing. The rest of the stay went much better as I got to change the room the next day, and staff was very helpful in sorting that out. The breakfast buffet is also really great, one of the best I have been to with a wide variety of foods to choose from and the hotel has a great location and some good facilities although I did not have time to try them out.

Owner Response

Thursday, June 22, 2017

Hi Thank you kindly for your review and important feedback. I am so truly sorry for the state of the first room you checked into. This should of course never happen! I have informed our housekeeping manager about your experience. She would like to send you her apologies and of course follow up on the matter immediately. I'm glad that your stay except for this was a good one. I hope we will have the honor to have you as our guest in the future again. Kind regards Nadia Fagerdin

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2

Very poor customer service

Wednesday, June 21, 2017, , Gigi L

We stayed at the Clarion Sign for 3 nights. we payed for a Superior Double which claims that most have views of the park and the city. Ours unfortunately had views of the dismal courtyard. We asked…

We stayed at the Clarion Sign for 3 nights. we payed for a Superior Double which claims that most have views of the park and the city. Ours unfortunately had views of the dismal courtyard. We asked to change rooms and they said they were full that night but would swap rooms the following night. We were fine with that. The next day at reception Debbie remembered our arrangement. However, she made us feel that it was such an inconvenience for them and when we asked if they could arrange for our 2 small bag to be moved when the room was ready she claimed they they 'dont move our bags' and that it was our responsibility to bring them down to reception and have them checked in a bag room then to bring them up to the new room later when it was ready. what an unpleasant thing to have to do when youre away. Very unprofessional and poor customer service. I have stayed at places that charge the same and have done everything to make us feel welcome comfortable. She should learn about how to treat customers. Generally people are there to have a good time and want things to run smoothly... she clearly saw we had our one year old with us and that moving bags would have been hard to do. In any case we ended up moving them and the cot we paid the hotel for to our new room. Rooms are ok, cleanliness average the breakfast was nothing special . I would recommend going elsewhere when paying that much if you want to be treated well and not made to feel stupid for asking them do their actual job. Traveled all the way from Australia only to be seriously disappointed by the level of customer service from this hotel. look elsewhere

Owner Response

Thursday, June 22, 2017

Hi Thank you for your feedback regarding your experience . I must say that your review made me extremely sad to read. We take your comments very seriously and I can not apologize enough for this. It is very important that all of our guests feel welcomed and appreciated at all times. Our front desk manager is of course informed about your experience and will talk with our colleague about this. She would also like to send you her apologies to you and your family. If you are comfortable with it and can find the time, I would be very grateful to be in contact with you regarding your stay. Hope you all are well and that we will be in touch. Warm regards Nadia Fagerdin nadia.fagerdin@choice.se

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4

Best Thing is Location

Monday, June 19, 2017, Hudson, Ohio, HudsonJim

Stayed here three nights. Can't beat convenient access to Stockholm 's public transport and shopping. Great Breakfast buffet. Friendly staff but housekeeping hit and miss. Room was basic but acceptabl…

Stayed here three nights. Can't beat convenient access to Stockholm 's public transport and shopping. Great Breakfast buffet. Friendly staff but housekeeping hit and miss. Room was basic but acceptable, bathroom bigger then most. A/C a plus in warm weather, which we had.

Owner Response

Wednesday, June 21, 2017

Dear HudsonJim, Thank you for your review and feedback. It's so great to read about your stay at our hotel and that you just loved our location in the heartbeat of Stockholm. I hope we get the opportunity to welcome you back to us soon again! Best regards, Hanna Holfve Marketing Coordinator Clarion Hotel Sign

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3

Good Location But Otherwise Mixed

Monday, June 19, 2017, Burgess Hill, United Kingdom, Chris S

I moved here immediately after staying at an excellent hotel a few kilometres outside the city and wished I hadn't. Inevitably city centre hotels are less spacious that there country cousins but here…

I moved here immediately after staying at an excellent hotel a few kilometres outside the city and wished I hadn't. Inevitably city centre hotels are less spacious that there country cousins but here the contrast made then feel rather cell like. The staff are also rather variable in their reaction to guests seeking help.

Owner Response

Thursday, June 22, 2017

Dear Chris Thank you for writing here on TripAdvisor about your stay. I'm very sorry the size of the room you had was not as large as you would have liked to. Our rooms are different in sizes depending on the category, but also depending on where in the building it is located due to the buildings design. If we would have the honor to have you as our guest in the future again it would be our pleasure assisting you with a room who would suit your preferences better. Of course it made me a bit curious to learn a bit more about your experience with my colleagues. If it isn't too much trouble for you to send me an e-mail regarding this? I would be very grateful to learn more details about your experience, if you are ok with me asking about it. Hope you are well and that we will be in contact. Kind regards Nadia Fagerdin nadia.fagerdin@choice.se

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5

The hotel for a true city vibe.

Thursday, June 15, 2017, Oslo, Norway, MarcusDah

I have been staying at Clarion Hotel Sign many times. The hotel got the city vibe i like. The lobby and bar area is a pleasure to be around. The roof top Pool gives you an amazing view over the city.…

I have been staying at Clarion Hotel Sign many times. The hotel got the city vibe i like. The lobby and bar area is a pleasure to be around. The roof top Pool gives you an amazing view over the city. But its the staff thats makes the hotel special. Always smiling, always helpfull. My favourite Stockholm hotel.

Owner Response

Sunday, June 18, 2017

Dear MarcusDah, Thank you so much for this absolutely wonderful review. The fact that you choose us when staying in Stockholm is just great, and that it's because of our staff makes me so extremely proud. I will show my colleagues this beautiful review and we can't wait to welcome you again soon! Best regards, Hanna Holfve Marketing Coordinator Clarion Hotel Sign

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