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Clarion Hotel® Grand Östersund Ostersund ,  Sweden

See all hotels in Ostersund, Sweden

Clarion Hotel® Grand Östersund

Ostersund,  Sweden

The Clarion Hotel Grand Östersund prides itself on excellent service in a charming setting. Enjoy a great location, 197 hotel rooms, 11 meeting rooms, a relaxation area with a pool, a lobby bar and a Kitchen & Table restaurant. This is a cash-free hotel.

Clarion Hotel® Grand Östersund 4.5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4.5
817 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
5
Location
4.5
Rooms
4

Right in the centre

Thursday, December 06, 2018, Lidingo, Sweden, JonDoe04134

Clean, modern and fresh room with good facilities, right at the central square with cafés, restaurants and shops nearby. What tends to annoy me at most hotels is asthmatic hair dryers and water floodi…

Clean, modern and fresh room with good facilities, right at the central square with cafés, restaurants and shops nearby. What tends to annoy me at most hotels is asthmatic hair dryers and water flooding out of the shower, this wasn't the case here, so a big plus for these small things. Breakfast ok despite chaotic layout, but do come well before 0930 when they close, because at 0930 sharp everything disappers.

Owner Response

Thursday, December 06, 2018

Hello! Thank you so much for your nice and positiv feedback from your visit at our hotel. I am glad that you had a good time with us. It is those small things that can make a hotellnight superb or not and it seems that we are doing great with both the hairdryers and showers. Our breakfast is served until 09.30 on week-days and to 10.30 on week-ends but our guest can stay a bit longer in the restaurant and finish their breakfast. I am sorry to hear that we were too fast this morning and that you feelt that everything disappared 09.30 sharp. I will talk to our breakfast supervisor to assure that our all our guest will get a good start of the day during our breakfast. I wish you a very nice December and most welcome back to us in Östersund. Nicki Eby, general manager Clarion Hotel Grand Östersund.

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4

Meeting road trip

Thursday, November 22, 2018, Lund, Sweden, cmv_nordahl

During my meeting road trip I spent one night here. I was warmly greeted at checkin and my room was nice and tidy. The bed was comfortable and I had a good nights sleep. l always give extra plus for w…

During my meeting road trip I spent one night here. I was warmly greeted at checkin and my room was nice and tidy. The bed was comfortable and I had a good nights sleep. l always give extra plus for water kettle in the room, however you can work on the tea assortment. But when it comes to tea I´m picky. ;-). But having said that, the flavoured tea schould only accompany basic black tea. Earl grey is flavoured. Breakfast was with the expected assortment for a hotel in this price range. The chefs where in action so eggs or omelette was available on order. Value for money, I find OK.

Owner Response

Sunday, November 25, 2018

Hi! Thank you so much for taking the time to write us a review. Oh I actually did'nt know that Earl Grey is flavoured, I learn something new everyday :) I'll se what I can do about the tea. I'm happy that you got a good nights sleep and that you enjoyed the breakfast. Welcome back to Östersund and Clarion hotel at any time Kind regards

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4

A Nice city hotel

Tuesday, October 16, 2018, Trondheim, machoman6363

Spent a lovely weekend at this fine hotel in the center of Östersund city. The hotel is clean with friendly staff. Breakfast is good and They have a lively bar in the reception area. Those manning the…

Spent a lovely weekend at this fine hotel in the center of Östersund city. The hotel is clean with friendly staff. Breakfast is good and They have a lively bar in the reception area. Those manning the reception Should give proper information When IT comes to parking in the garage. It took us some time before We safely parked our car.

Owner Response

Wednesday, October 17, 2018

Hi! Thank you so much for taking the time to write us a review. I'm glad that your weekend here in Östersund and at our hotel was good and that you enjoyed our bar and breakfast. I hope to see you here soon again :) Kind regards

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4

Very bad reception

Friday, August 24, 2018, Stuttgart, Germany, Schiffi

We stayed here 1 night and are a couple in our thirties and are quite sophisticated when it comes to hotels. Wd were not really happy with our stay here - mostly because of the total lack of service…

We stayed here 1 night and are a couple in our thirties and are quite sophisticated when it comes to hotels. Wd were not really happy with our stay here - mostly because of the total lack of service orientation at reception. Two examples: - I needed a hot bottle because my wife had a stomach ache - I went to reception - they just said "we cannot help you, please go to the restaurant". Second example: we needed to run to catch a boat - for the luggage storage they only told us to take our luggage to a separate room ourselves - zero service. Also our room was really small. Why still 4 stars: + Central location + Newly made modern bathroom + Other staff made up for it and were really helpful and caring (room service, restaurant and barman)

Owner Response

Wednesday, September 05, 2018

Hi! Thank you so much for taking the time to write us a review. I´m so sorry that we didn't helped you out the way you wanted, ofcourse we should have helped you with the waterbottle. When it comes to the luggage, it´s selfservice, but if you ask for help we will help you out. I'm so happy that you enjoyed our restaurant and our bar, and I hope that you'll give us one more chance to prove for you what a great receptionstaff we actually have! :) You and your wife are welcome back to stay here the next time you visit Östersund. Best regards

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4

Very good and typical modern Swedish hotel.

Tuesday, August 14, 2018, Australia, DavidNAustralia

Typical modern Swedish hotel. We arrived with a large group which caused a few problems at dinner time. However, top marks for providing a full breakfast at 6am for our early departure. Rooms pristine…

Typical modern Swedish hotel. We arrived with a large group which caused a few problems at dinner time. However, top marks for providing a full breakfast at 6am for our early departure. Rooms pristine and beds very comfortable.

Owner Response

Tuesday, August 14, 2018

Hej David! Thank you so much for taking the time to write a review. I´m so sorry that the dinner did not meet your expectations, but I´m happy that you liked our earlybird breakfast and I hope that you after all are satisfied with our hotel. I wish you a great day and welcome back to us the next time you visit Östersund.

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