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Clarion Hotel® Sea U Helsingborg ,  Sweden

See all hotels in Helsingborg, Sweden

Clarion Hotel® Sea U

Helsingborg,  Sweden

The Clarion Hotel Sea U boasts a fabulous seaside location in Helsingborg Guests can look forward to exceptional design, a unique atmosphere, as well as great food and drink.

Clarion Hotel® Sea U 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
138 reviews
4.5
Cleanliness
4.5
Sleep Quality
4.5
Value
4
Service
5
Location
4
Rooms
2

Responsibility averse customer service at however neat hotel

Wednesday, August 25, 2021, , Matias S

Comfortable stay at a neat hotel turned out to be a disappointment due to falsely issued 600sek parking ticket received from garage beneath the hotel. Hotel staff was happy to promote the parking fa…

Comfortable stay at a neat hotel turned out to be a disappointment due to falsely issued 600sek parking ticket received from garage beneath the hotel. Hotel staff was happy to promote the parking facilities on check-in and with the instructions given by reception I paid the parking accordingly. Despite of the fully paid parking Clarion Sea U’s parking partner Aimo Park gave me a ticket due to ‘unpaid parking fee`. On check-out I brought the topic up and hotel staff did not want to take any responsibility of their parking partners actions, which they however had been happy to promote the day before. Despite of some attempts by receptionist to help me out on the issue, the wrongly given ticket could not be sorted out prior my departure. Since not being Swedish I’m not familiar toohow to deal with local parking tickets, hemce I asked that could the hotel help me out on following day to sort things out with Aimo Park. Receptionist took my mobile number and said that the manager will call me on next day to assist. Three days after check-out I still have heard nothing back from Clarion Sea U. Long story short. Clarion Sea U does not act on standards what one could assume from a responsible international hotel. Consequently judged by their non-actions Clarion Sea U seems to struggle in caring of their guests interests. Good notes on cleanliness and selection & service at breakfast, though I felt sorry for the ones arriving to breakfast a bit later and forming a queue streching all the way to the elevators. The pricing policy for the hotel guests pool access is questionable.

Owner Response

Monday, September 27, 2021

Hi Matias S, I'm sorry you had issues with the parking. Unfortunately we don't have any authority over the parkingtickets, however I'm sorry you weren't assisted further. Glad you appreciated our cleanliness and breakfast. KR, Guest Service Clarion Hotel Sea U

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4

Bra hotel men dålig städning

Saturday, August 07, 2021, Boras, Sweden, Ulf Z

Hotel is good but too expensive. Not value for money. Good location. Bathroom cleaning not satisfying. Found 2 used toothpicks in the bathroom... Overall good except for room cleaning and high price..

Hotel is good but too expensive. Not value for money. Good location. Bathroom cleaning not satisfying. Found 2 used toothpicks in the bathroom... Overall good except for room cleaning and high price..

Owner Response

Sunday, September 26, 2021

Hi Ulf Z, Thanks for your feedback, glad you liked our location. Sorry if other parts of your stay wasn't up to your expectations. I will forward your input to relevant department. MVH, Guest Service Clarion Hotel Sea U

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3

Fair but could be better

Sunday, August 01, 2021, Stockholm, Sweden, zinebeloulladi

Room is nice, breakfast system awful (lot of queuing and had to choose a slot which was never respected by staff. brekki menu very basic and you had to wait long to get meals refilled which took even…

Room is nice, breakfast system awful (lot of queuing and had to choose a slot which was never respected by staff. brekki menu very basic and you had to wait long to get meals refilled which took even longer. Was surprized to find out guests need to pay for pool which wasnt mentioned during our booking it was disappointing (180 sek for 2hours for a room that you already pay a lot for...)

Owner Response

Sunday, September 26, 2021

Dear zinebeloulladi, Thank you for your feedback, and for taking your time. We will take you points under consideration and use for our development. Kind regards, Guest Service Clarion Hotel Sea U

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3

Great potential but yet to deliver

Tuesday, July 27, 2021, Brussels, Belgium, Pioneer16525037048

We are currently staying at the hotel and having heard rave reviews from friends we were very much looking forward to staying here but are somewhat disappointed. We are staying in a superior room whi…

We are currently staying at the hotel and having heard rave reviews from friends we were very much looking forward to staying here but are somewhat disappointed. We are staying in a superior room which seems rather average to me; moreover there is no safe in the room. The staff are very pleasant however they cannot guarantee that the rooms are cleaned every day. For a hotel of this standard and cost, the bare minimum I would expect is for the rooms to be cleaned every day, we are still waiting for the room to be serviced; also the trash bins in the public areas still contain rubbish from yesterday. We have 4 more nights to go and I certainly hope that our stay will improve.

Owner Response

Wednesday, July 28, 2021

Hi Pioneer16525037048, Thank you for taking your time to write to us. I'm glad that the staff has left a pleasant mark on you. I will hand over the feedback to the relevant department. Regarding the cleaning during the stay, that is something that we are happy to do; upon request. So during the pandemic we have changed this to be something that needs to be requested in order for us to minimize contact areas throughout the stay, to ensure the health and safety for both our guests and staff. So please see the reception / front desk if this is something you wish to have during your stay. Wishing you a good continuation of your stay. Kind regards, Welcome Office Clarion Hotel Sea U

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4

Sooo close to a perfect score!

Sunday, May 23, 2021, Stockholm, Sweden, lukas-sthlm

We stayed two nights in a beautiful deluxe corner room (the hotel’s best room category) with panoramic floor-to-ceiling windows and an enormous wrap-around balcony over the sea. The bed was comfy, the…

We stayed two nights in a beautiful deluxe corner room (the hotel’s best room category) with panoramic floor-to-ceiling windows and an enormous wrap-around balcony over the sea. The bed was comfy, the bathroom and shower wonderful and the service very good. This was easily one of the most beautiful Swedish hotel rooms I’ve stayed in. That said, the lighting situation was abysmal, the room was FREEZING and the outlets too few. The breakfast offering was way above average for a Swedish hotel, but not at all covid safe. (I will also note that their standard rooms are just average and nothing to write home about. They also charged us extra for a small perk that should have been included for us gold members, but I digress...)

Owner Response

Sunday, May 23, 2021

Dear lukas-sthlm, Thank you so much for your wonderful review. How great to hear that you enjoyed your stay with us :) Thank you also for your feedback, we will take it with us as we always strive to improve our guest experiences. Looking forward in welcoming you back to us in the near future! Warm regards, Louise Welcome Office Clarion Hotel Sea U

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