Clarion Hotel® Sea U

We stayed at the Clarion Sea U, Helsingborg between 10th April 2022 to the 14th of April 2022 for our 17th wedding anniversary. This hotel claims to be a four-to-five-star hotel, but we found the service and particularly the management of the running of this hotel sadly lacking. One of our primary concerns was the lack of transparency and clarity of our room at point of purchase. We booked a Superior Double, but when we asked for a sea view, we were told we had to pay a reservation fee. When we challenged this, the goal post was changed to - we must upgrade. The room was advertised with photos of sea views! Rooms were a good size, bed on the softer side. Breakfast was good, offering a wide variety but cold platters were sometimes tired, and the quality of some hot items not great. Dinner at The Living Room, was our poorest experience, as there was insufficient staff, queues for drinks at the bar, with just a few people. The serving staff did try their best but this is a management issue. Some staff were so distress that we had to comfort them! After our experience, we decided not to eat at Ama, their signature restaurant. We even had difficulty getting our itemized bills! This is not about getting a room with a sea view. This is about transparency at point of purchase. Finally, about star rating: people need to get what they pay for. That’s integrity in business. If you market yourself as a four-star hotel, one should provide four-star service, not just a beautiful building.

Comfortable stay at a neat hotel turned out to be a disappointment due to falsely issued 600sek parking ticket received from garage beneath the hotel. Hotel staff was happy to promote the parking facilities on check-in and with the instructions given by reception I paid the parking accordingly. Despite of the fully paid parking Clarion Sea U’s parking partner Aimo Park gave me a ticket due to ‘unpaid parking fee`. On check-out I brought the topic up and hotel staff did not want to take any responsibility of their parking partners actions, which they however had been happy to promote the day before. Despite of some attempts by receptionist to help me out on the issue, the wrongly given ticket could not be sorted out prior my departure. Since not being Swedish I’m not familiar toohow to deal with local parking tickets, hemce I asked that could the hotel help me out on following day to sort things out with Aimo Park. Receptionist took my mobile number and said that the manager will call me on next day to assist. Three days after check-out I still have heard nothing back from Clarion Sea U. Long story short. Clarion Sea U does not act on standards what one could assume from a responsible international hotel. Consequently judged by their non-actions Clarion Sea U seems to struggle in caring of their guests interests. Good notes on cleanliness and selection & service at breakfast, though I felt sorry for the ones arriving to breakfast a bit later and forming a queue streching all the way to the elevators. The pricing policy for the hotel guests pool access is questionable.

Hotel is good but too expensive. Not value for money. Good location. Bathroom cleaning not satisfying. Found 2 used toothpicks in the bathroom... Overall good except for room cleaning and high price..

Room is nice, breakfast system awful (lot of queuing and had to choose a slot which was never respected by staff. brekki menu very basic and you had to wait long to get meals refilled which took even longer. Was surprized to find out guests need to pay for pool which wasnt mentioned during our booking it was disappointing (180 sek for 2hours for a room that you already pay a lot for...)

We are currently staying at the hotel and having heard rave reviews from friends we were very much looking forward to staying here but are somewhat disappointed. We are staying in a superior room which seems rather average to me; moreover there is no safe in the room. The staff are very pleasant however they cannot guarantee that the rooms are cleaned every day. For a hotel of this standard and cost, the bare minimum I would expect is for the rooms to be cleaned every day, we are still waiting for the room to be serviced; also the trash bins in the public areas still contain rubbish from yesterday. We have 4 more nights to go and I certainly hope that our stay will improve.