Quality Hotel™ Winn Göteborg

The swimming pool, the breakfast, the staff at reception (espcially Jaidy), the cleanness and standards of the room were all made it a comfortale stay in the hotel. The rooms were warm and cozy. The fire alarm had a problem which is a seious issue.

2 out of 4 days there was no housekeeping and no clean towels and a third day only after waiting for over an hour. The reception did not compensate for this and was not really customer oriented, to say the least. Besides that, the food was excellent as well as the swimming pool and the beds.

The hotel is very old with low standard. Smells like an old bar and you can hear your neighbors like they where in your room. The bed was not very comfortable either. The breakfast was ok, though. Book somewhere else if you can.

Rooms and facilities are ok but the poor rating is exclusively for the restaurant service. The first evening we (2 persons) waited 40 minutes to order after we got seated by the waiter and received the menu. Three waiters working and about 20 guests i total, so not crowded and not busy. After 40 minutes we left, no drinks and no food. The three waiters stood and chatted with each other in the lounge bar. Second evening we wanted to try again. This time we ordered drinks and food as the waiter seated us, just to make sure… It took 20 minutes to even get the beer. This evening about 15 guests seated with same three waiters working, so not crowded. When food and drinks finally showed up it was really fine. So good grades for the kitchen!

We were in Quality Hotel just for one night. We not recommend to choose this Hotel as the Hotel needs renovation.The room was very dusty(( But we enjoyed breakfast! The food was fresh and tasty and big variety of lactose/free products.