Comfort Hotel® Trondheim

Simple rooms with few accessories. When booking it says that there are refrigerators in the rooms, but no instead they offered the opportunity to set drinks or food in the refrigerator that is at the reception. Reception is a fusion of reception and bar. If you have to have ice, you have to stand in the same queue as those who will check in. You need to take care of toilet paper and towels your self. If you need to retrieve these, you have to stand in the same queue as those who will check in to the hotel. If you want cleaning, you have to stand in the same queue as those who have to check to the hotel, just to report that the room needs cleaning. The argument was that the limited cleaning would lower the price of the rooms, that's not true. Upon arrival we were given a room without windows (ventilation hatch towards the courtyard at the far corner of the room). We had booked the stay since 1 year back and it was totally unacceptable. After a long wait at reception and queuing in the check-in queue, I had to look at rooms with windows but in worse condition. Even having to discuss this with reception staff in my spare time is not acceptable. I did also sent a request before hand to check in a little earlier, a service that costs 100 NOK for silver members. Upon arrival it was not possible. My friend who stayed at hotel Thon did check in earlier at no extra cost. You can say that I have had a working holiday at Nordic Choice Hotels.The sad thing about this is that I have been a loyal customer for years and this is what I get for my loyalty.

Very clean, stylish and modern hodel! Little bit basic, but it has all the amenitis you need, great value for money. Delicious breakfast with a wide selection, and very friendly staff! Very well placed in downtown Trondheim, and public transport is easy to catch from the area.

We stayed here in connection with a concert. Parked the car at a garage about a two-minute walk from the hotel. There is something called a "bar-ception", when you check in. The reception is also a bar (or you could say that the lobby-bar is also the reception). Anyway, the staff was very nice, quick and efficient. The hotel was a packed with quite a lot of people who were to go to the same concert as us the next day. Great atmosphere, despite the hotel being quite full. The hotel is located just at "midtbyen", which is the town center. Really lovely to walk, with both known brand stores and local stores. Also quite a few places to sit down, enjoy a coffee or a beer, and a bite to eat. Again, we had a nice time at the hotel, and would definitely stay here again on a second trip to Trondheim.

The Hotel location was great for catching a cruise and the staff and breakfast was amazing. Ife at the front desk helped research and find a private tour boat to help us discover the area my family immigrated from in1867. The breakfast buffet was extraordinary with so many choices of excellent quality food. They won the title of the Choice Hotel Chain for "Best Breakfast" and I can see why!

Handy city center location. Very welcoming staff and receptionist. Nice coffee service at the table for breakfast. The room was decent size for one night if you don't have to work much in the room. Ventilation was a bit poor, although the window facing the atrium was opened