Comfort Hotel® Trondheim

Placed in the middle of Trondheim Midtbyen (citycenter), short distance of everything. They have the hip (??) "Barception" which a hybrid of a bar and a reception, works fine at the "off-time" of bar hours but otherwise - not good! The room was spacious but with a small bathroom it seemed that they could have mix the square meters better between the bathroom and the bedroom. After strictly asked when to eat breakfast it seemed somewhat strange that the breakfast room was packed with people at my time - and no one checked if I got there on my time. The placed was filled with guests and no social distancing - and the the bread to cut self it seemed like the start of the second "cluster-outbreak" in Trondheim. Strange things? This is a good hotel but in Trondheim you have a multiple choice of other hotels so maybe check around before you book?

Quite OK hotel, nice and clean. Nothing special, but OK, we had nothing to complain at and got all we needed. Breakfast was good with scrambled eggs sausages, bacon, bread, different cheese Sort, fruits, Yoghurt etc. They did even have several gluten free alternatives of bread, butter and cereal.

We did arrive a little bit early, because we should go to a wedding at 13.00. The room was of course ready, but they did charge us for 200 NOK, because we did check in at 11.30 and did not wait until 15.00. I did tell them that I was a member of Choice, but they did not really listen to me. When we check out I ask for a receipt but I didn't get it because they had not any normal receipt anymore, I had to go to net and fix my self!!

We stayed 3 nights, in this hotel. Very good rooms, clean and roomie. Breakfast was a fab selection. Staff were friendly. This is a in a good spot for the centre of Trondheim and exploring the city. Would recommend.

Simple rooms with few accessories. When booking it says that there are refrigerators in the rooms, but no instead they offered the opportunity to set drinks or food in the refrigerator that is at the reception. Reception is a fusion of reception and bar. If you have to have ice, you have to stand in the same queue as those who will check in. You need to take care of toilet paper and towels your self. If you need to retrieve these, you have to stand in the same queue as those who will check in to the hotel. If you want cleaning, you have to stand in the same queue as those who have to check to the hotel, just to report that the room needs cleaning. The argument was that the limited cleaning would lower the price of the rooms, that's not true. Upon arrival we were given a room without windows (ventilation hatch towards the courtyard at the far corner of the room). We had booked the stay since 1 year back and it was totally unacceptable. After a long wait at reception and queuing in the check-in queue, I had to look at rooms with windows but in worse condition. Even having to discuss this with reception staff in my spare time is not acceptable. I did also sent a request before hand to check in a little earlier, a service that costs 100 NOK for silver members. Upon arrival it was not possible. My friend who stayed at hotel Thon did check in earlier at no extra cost. You can say that I have had a working holiday at Nordic Choice Hotels.The sad thing about this is that I have been a loyal customer for years and this is what I get for my loyalty.