Comfort Hotel® Trondheim

Friendly receptionist. Room facing in towards reception with only possibility of ventilation opening those windows. Only option for not being on view was closing blackout curtains, which also blocked any ventilation! White sheer curtains desperately needed. Iron available in corridor old fashioned lump of steel. Needs to be a steam iron! And having it in corridor gives youth hostel feel. Breakfast buffet minimal by typical Norwegian standards.

The hotel needs an upgrade and staff need training.The service given to locals was much better than to foreigners. I'm not sure if this was something to do with the pandemic but I never felt welcome here during my stay.

As a Choice member i expect better service. I spent thousands of kr on a 10 nights summer deal. And the first thing they tell me is that I can expect the room cleaned in my 5! days stay. When i ask for bed change after 3 days they tell me they can't because i did not give them a 1 day notice. When I then ask if they can at least take out the trash. They say no! They don't wanna enter the room that day. And alway is the covid the excuse. I was then so mad so i take out the trash and change my bed by my self. Thats what I'm paying for ?? Today i see they have been in my room. But they did not even fill up the toilet paper (was empty). Also thin walls. I hear my neighbor snore... I love the location of the hotel and the room are nice. But this will maybe be my last stay at this hotel. I expect more !!

Granted, we are fighting the pandemic, but the hotel is still supposed to give us service, yes? Maybe the pandemic has given them too much to do, now that Norwegians travel in Norway only? Anyway, we did not feel particularly welcome, and we would have appreciated a better smile. The room was adequate, but the bathroom, although big, was lacking and with a cold floor. Breakfast was buffet style, an absolute no-no in pandemic times, as far as I go. And getting a glass of wine or a beer in the evening, well, then they pointed to pandemic regulations.

If you plan on spending time during lockdown and want to make the best out of it by using a laptop or game console, you can forget that. Wifi gets cut off cnstantly, the playstation can’t even find the network and on laptop you can hardly watch your Netflix series without being interrupted. Good staff, good cozy room, but in terms of being able to enjoy some time on your tablet, laptop or console its very dissapointing.