Comfort Hotel® Xpress Tromsø

If you go in knowing it’s super basic, then you shouldn’t be surprised. The location is excellent, and the room was clean and convenient for our needs. The beds are def small as others mentioned, so keep it in mind if you are sharing a bed. Towels are also super small. As others mentioned, the lock on the door is annoying and I wish the person at the front desk pointed it out. Luckily we had to go back to the room to get something and realised the door hadn’t locked.

The only thing good about the hotel is the location, just next to the airport shuttle pick-up point. Bed was kinda small, i had to squeeze with my husband. I requested a double bed, which was smaller than the other double bed in my previous accommodation. Another point to take note is that before you leave the hotel room, you must remember to lock your room by taping the room card! We didn't know about it until our 2nd day at the hotel when my husband checked to make sure the door was locked.

The location of the hotel is nice. I understand the policy about the rooms being cleaned every fourth day. However, I stayed longer than that and my room was never cleaned... Also, I was never told about the door lock. I figured out by checking that the door does not lock automatically from the outside. I then used trip advisor to confirm! Rather you have to touch your key to lock the door when you are heading out. This should have been shared upon check in.

It was very cold. they made the reception place warm but not room. i complained it than they said to open bathroom so the warm floor will goes to room. but they gave me room that machine controlling the temperature was broken. i said something is wrong several time. but didnot change it till i talked them 3rd time.(even i took picture to show them because i worried they will not visit my room) when i talked to second time, the receptionist even scold me to get used in cold norway weather. And she even end my conversation without solving my problem at all. there was no hair and shampoo so I said it twice to fill it. she brought the shampoo to install but just left that. so i by myself open the cap and install it. Am i room clean person? They use eco friendly to do nothing about service. they dont offer anything. there is no phone to talk so i need to visit frontdesk if i have question. i asked if there is any dish or fork, then they said to bring the paper dish and folk on the first floor next to reception place. Is it eco to use paper dish and folk? the room was small and i really do not think the price is cheap. i would rather pay more 100-200nok to go other normal hotel. I really liked other hotels in norway. they were kind and service was perfect.

Tromsø is a very expensive city so to find this hotel at such a reasonable rate was a god send. Rooms had everything you need and the fact it's not serviced until the 4th day really isn't an issue at all. Rooms quiet and hotel in a good location only thing that could be improved on is the quality of pillow but that's my only critique. We plan on revisiting Tromsø and we'll definitely stay here again