Clarion Hotel® The Edge

Disappointing!

Sunday, January 24, 2021, Oslo, Norway, Kenneth G

Me and my wife did a short stay here in January at very low occupation. It is supposed to be the top hotel in Tromsø, and I had expectations thereafter. Perfect location, nice enough lobby and great b…

Me and my wife did a short stay here in January at very low occupation. It is supposed to be the top hotel in Tromsø, and I had expectations thereafter. Perfect location, nice enough lobby and great breakfast - yes. However, the room was on the very low side - small, very simple interiors, terrible bed quality (mattress on the the very soft side), mini desk with the most uncomfortable desk chair you can imagine, 3 bed pillows for 2 people (!!) and dirty wooden flooring. Dark and depressing hallways with ugly carpet. All of this would be tolerated if this was a 3 star Ibis Styles property at USD 40-50 a night, but it is not! Nor hotel staff or fellow guests wore face masks in the public areas of the hotel, which I found very strange. Unfortunately not a place I would return to on future visits to the city.

Owner Response

Friday, April 09, 2021

Dear Kenneth G. Thank you so much for visiting us and for sharing your review. It is our most helpful tool for our improvement work. I am so sorry to hear that you had a disappointing experience with us. I wish we got the chance to provide you with another room during your stay, that you could have been more happy with. Hope we get the chance to see you again in the future. You are always welcome to contact me directly in that case. All we want is to give great experiences for our guests. Wish you a great day. Best regards from Ida Kristine Jakobsen General Manager, Clarion Hotel The Edge

Loved it!

Wednesday, January 13, 2021, Norway, xJejex

Stayed here for a conference with my job and everyone praised the hotel. The rooms were gorgeous and clean, the food was delicious, staff was professional. Would really recommend to anyone visiting Tr…

Stayed here for a conference with my job and everyone praised the hotel. The rooms were gorgeous and clean, the food was delicious, staff was professional. Would really recommend to anyone visiting Tromsø!

Owner Response

Friday, April 09, 2021

Dear xJejex. Thank you so much for visiting us and for giving us your wonderful review. It means the world to us! Hope we see you again in the future :) Best regards from Ida Kristine Jakobsen General Manager, Clarion Hotel The Edge

Great Visit! Great hotel!

Monday, November 02, 2020, New York City, New York, LittleWriter71

Luckily, I was here in March 2020 before our world changed. Though our room was a bit on the smaller side, the hotel was fantastic. The service, the location are great - and the breakfast is absolu…

Luckily, I was here in March 2020 before our world changed. Though our room was a bit on the smaller side, the hotel was fantastic. The service, the location are great - and the breakfast is absolutely remarkable. It was the perfect way to start our active days. I can't recommend Clarion Hotel The Edge enough.

Owner Response

Monday, December 14, 2020

Dear LittleWriter71. Thank you so much for your visit and for your very kind review. It means everything to us. We miss the times before corona and cant wait for the world to be normal again. Hope to see you again in the future. Wish you all the best :) Best regards, Ida Kristine Jakobsen General Manager, Clarion Hotel The Edge

Sky Bar

Saturday, October 31, 2020, , KnutS271

We had the perfect Halloween evenening here! Peter is one of the nicest DJ's i've had met! Anf big thanks for Angelina for msking ou drinks so colorful and tasty! We will definetely come back here! T…

We had the perfect Halloween evenening here! Peter is one of the nicest DJ's i've had met! Anf big thanks for Angelina for msking ou drinks so colorful and tasty! We will definetely come back here! Thank you guys!

Owner Response

Monday, December 14, 2020

Dear KnutS271. Thank you so much for your visit in the skybar and for your super-nice review. It means the world to us and I will sure let Peter and Angelina know you mentioned them specifically. Looking forward to seeing you again :) Best regards from Ida Kristine Jakobsen General Manager, Clarion Hotel The Edge

Too pricy for the space of a NY room

Tuesday, October 20, 2020, Oslo, Norway, Eivind64

The hotel reception, service and bar area is great. No problems there. But then you get to your room with a double bed. It is tiny. I think it must be the smallest room I have had in all of Norway.…

The hotel reception, service and bar area is great. No problems there. But then you get to your room with a double bed. It is tiny. I think it must be the smallest room I have had in all of Norway. Certainly not what I thought I paid for going here. In Tromsø there are great hotels such as the Scandic Ishavshotel which I have stayed at a few times before. Thereby this new hotel was a total disappointment. Sorry to say, but most of the time in a hotel you spend inside the room. And that part made this review.

Owner Response

Sunday, December 13, 2020

Dear Eivind64. Thank you so much for staying with us and for sharing your review. I am so sorry to hear that we did not meet up to your expectations. It sound like you have booked one of our moderate rooms? We have several different room categories, with various size. In most cases, it is possible to let the reception know that you would like a larger room and if we have other categories available we will be happy to change. All we want is for our guests to be happy so I hope we get the opportunity to welcome you back sometime and provide you with a larger room :) I wish you a magical Christmas! Best regards, Ida Kristine Jakobsen General Manager, Clarion Hotel The Edge