Clarion Hotel® The Edge

Tried to move 3 rooms when we arrived. SAME. DIRTY. NASTY. ROOM. 1st room we were placed was dirty. The mini bar is stuffed from former guest’s food and drinks. An empty beer bottle was found in the closet hence the room was not thoroughly clean despite the covid virus arrising now this time in Tromsø. The bedsheet was dirty and headboard on the bed was full of hand marks. 2nd room we placed into was very tiny, we were degraded instead of upgraded for complaining on a dirty nasty room? Unacceptable. 3rd room. Same nasty room, checked the minibar and old and smelly food was found inside it. Complained to the lobby and was told to just throw it outside the room, and That we cannot move to any other room anymore. what a service?! In addition to this, there is NO towels or toiletries available in the room. And to add to this this is somewhat late in the evening, we were already tired and hungry so we just took the 3rd same nasty room. We have been a loyal guest of Clarion Hotels and this time is the most disappointing experience ever! PLEASE PUT MORE EFFORT ON CLEANING AND SANITIZING SPECIALLY THIS TIME. LIFE IS SO PRECIOUS TO BE WASTED IN SUCH A NASTY AND IRRESPONSIBLE DUTIES YOU SHOULD GIVE TO YOUR GUESTS.

A very cosy room with Scandinavian elements. You have a great view on the water and mountains. Breakfast buffet was very extensive. Different kind of meeting rooms and a bar in the lobby and on the 11th floor.

We stayed two nights here. The room was spacious with amazing view, modern furnished, comfortable bed, big TV that you can turned towards the bed, minibar and possibly to make tea/coffee. Bathroom was huge with Ritual products that I loved it. Breakfast was great with big choices of warm and cold foods and drinks. There are few coffee machines in lobby that you can grab coffee or tea anytime. Staff are friendly and the hotel location is perfect. Thanks for Nordic Choice of hotel for making our stay super comfortable

Location is great in the middle of Tromso by the sea and we had a fantastic view. Staff could be more attentive to guests and rooms would benefit from makeover in pretty near future. No parking places by the hotel available.

When it comes to hotel stays on 4/5 star places the basic expectation is good night sleep. Clarion failed on this by having Skybar on the 11th floor. The loud music and people’s noices were making sleeping impossible until 1.17am (last time checked time). While the days are full of walking, sleep is even more important. Staff was pretty helpful but putting the problem on: -building (bass noices going through elements) -people drinking too much after covid -Skybar is open only on Friday&Saturday -hotel tries to accommodate people far from bar. Well not really successfully... Hotel compensated the first night price. Our polite suggestion would be to close Skybar at 10pm, I guess you are not a party hotel. It is natural that people are loud while partying and also by the elevators while making it to their homes after closing :) Other cons: -Water pressure very low -Slippers missing and room was not spotless (small details) -No hotel parking Pros: -Breakfast working well even with covid restrictions -Nice location -Great service on the front desk while checking-in -Smiles on Breakfast staff, you made our days :) -Views from the rooms