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Clarion Collection® Hotel Aurora Tromso ,  Norway

See all hotels in Tromso, Norway
  • The Aurora Hotel front by the inlet in Tromso
  • Welcoming reception at Aurora Hotel in Tromso
  • Extensive lobby with sofas at Aurora Hotel in Tromso
  • The facade of the Aurora Hotel in Tromso
  • Astonishing view of the inlet and mountains from the Aurora Hotel in Tromso
  • Trendy bar at Aurora Hotel in Tromso
  • Delicious breakfast buffet and food at Aurora Hotel in Tromso
  • Spacious buffet area at Aurora Hotel in Tromso
  • Fashionable bar and interior design at Aurora Hotel in Tromso
  • Stylish restaurant at Aurora Hotel in Tromso
  • Meeting room table at Aurora Hotel in Tromso
  • Modern gym with a view at Aurora Hotel in Tromso
  • Traditional sauna at Aurora Hotel in Tromso
  • Modern double hotel room at Aurora Hotel in Tromso
  • Standard double hotel room with desk at Aurora Hotel in Tromso
  • Superior double room with large bathroom and bathtub at Aurora Hotel in Tromso
  • Trendy and spacious suite room at Aurora Hotel in Tromso

Clarion Collection® Hotel Aurora

Tromso,  Norway

Clarion Collection Hotel Aurora is a charming gem with a friendly atmosphere in central Tromsø. We offer conference facilities, relaxation and unbeatable views. Fika and evening meal is served every day! We are a cash-free hotel.

Clarion Collection® Hotel Aurora 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
1204 reviews
4.5
Cleanliness
4
Sleep Quality
4
Value
4
Service
4.5
Location
4
Rooms
1

Ruined vacation

Sunday, December 27, 2020, , veixtiik

Since we arrived to the room started we having problems.There were sticky bottle marks on the table and bottle caps on the floor.When i informed the reseption of this,they said that they dont have an…

Since we arrived to the room started we having problems.There were sticky bottle marks on the table and bottle caps on the floor.When i informed the reseption of this,they said that they dont have any other rooms available and they didnt even think of sending someone to clean it up.When we said that we want to move out after first night(we paid for 3 nights for superior room) i was told that ok,but you cant get the refound and they will talk to the manager next day.But nothing was done on the next day.And then we had a problem with breakfast,we came 45 min before closing time on sunday and there was not any warm dishes left and when we asked if its coming some more food,then they just lought and said no,we are empty for today. We wrote a complaint to the general manager(Inger-helen Hjemvoll),and she answered to us that no one didnt get any complaint in the reseption from us and we misunderstand everything.And about the breakfast she said that 30 min before closing time,they dont serve any warm dishes anymore.Never heard of this before. So more or less everyday something happend in the hotel,and nothing was done for our comfort there.When at the check out of the hotel,we were told that we have the right to some kind of recompensation.But the mail i got from general mananger she sais that they didnt get any complaints and we misunderstand everything is just a poor communication between employees.Worst experience and waste of money!!!

Owner Response

Monday, December 28, 2020

Dear Sir, Thank you for your feedback, this is important to us as we always strive to improve. I am sorry your vacation got ruined by me asking you if there could have been any misunderstandings or lack of communication. Regarding the stains discovered on the coffee table our Hotel manager who checked you in had no such information from you so maybe you talked to someone else the next day? The information given by our head waiter about ordering hot food in the restaurant ( when your wife entered our kitchen Sunday morning), was as I explaned to you done to limit the amount of waste as the Hotel were closing for Christmas this day, I am sorry we were not able to meet your expectations. We do have 4 other Nordic Choice Hotels in Tromsø so I am sure one of them will satisfy your needs. Wish you all the best in 2021. Yours truly Inger-Helén Hjemvoll

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4

Lovely hotel, great location and facilities

Saturday, June 20, 2020, Winchester, scamkat

Very much enjoyed our stay. Room large and comfortable, although dont expect a view. Great location on harbour in centre of town, easy walking distance to everything. Rooftop jacuzzi overlooking cathe…

Very much enjoyed our stay. Room large and comfortable, although dont expect a view. Great location on harbour in centre of town, easy walking distance to everything. Rooftop jacuzzi overlooking cathedral not to be missed - even in the snow. Breakfast ok by extremely high norwegian standards but evening meal was always a treat. Would stay again. Things not to miss include the Raketten hot dogs, the Tromso Jernbanestasjon and the Nordens Paris Cafe and Pizza. (Obviously the cultural/usual tourist stuff is all good too). Tromso is great, loved it, even if we didnt see the lights :-(
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1

Waste of money

Saturday, May 16, 2020, Dagenham, United Kingdom, myhumbleopinion3

Was forced to cancel due to travel restrictions and needing to do 14 days isolation (for a 2 night stay at the hotel, 4 in the country) and was told by the hotel no refund as they are still accommodat…

Was forced to cancel due to travel restrictions and needing to do 14 days isolation (for a 2 night stay at the hotel, 4 in the country) and was told by the hotel no refund as they are still accommodating bookings - utter nonsense. Will actively try to avoid this chain of hotels and recommend to anyone else going to the area to avoid them. £300+ wasted
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4

In high season it is overpriced

Monday, March 16, 2020, Zakopane, Poland, Juraj63

Reasonable central located hotel. Location is just great, breakfast was very, very rich and tasty, dinner little bit simple, but it was OK and tasty as well. We also enjoyed the waffles at afternoon.…

Reasonable central located hotel. Location is just great, breakfast was very, very rich and tasty, dinner little bit simple, but it was OK and tasty as well. We also enjoyed the waffles at afternoon. Staff was very helpful and friendly. Room is 3*standard, clean and OK, but in the Aurora season is overpriced. Walking distance almost everywhere. I enjoyed the stay.
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4

Nice hotel in a great location

Tuesday, March 03, 2020, Chalfont St. Giles, United Kingdom, nikih2013

I travelled at the end of February 2020 with my mother and 2 of my friends. We stayed at this hotel for 4 nights. Very comfortable & clean. Staff helpful and food adequate. The rooms were nice but ext…

I travelled at the end of February 2020 with my mother and 2 of my friends. We stayed at this hotel for 4 nights. Very comfortable & clean. Staff helpful and food adequate. The rooms were nice but extremely dark, they really need more and brighter lighting. There were no drawers at all and only a tiny hanging space for clothes which was fine for 4 days but any longer you would want to unpack. A nice open air jacuzzi and sauna on the roof was a real bonus. A lovely view of the harbour from the dining room. This hotel is in a great location. I would definitely stay here again
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