Clarion Collection® Hotel Aurora

Since we arrived to the room started we having problems.There were sticky bottle marks on the table and bottle caps on the floor.When i informed the reseption of this,they said that they dont have any other rooms available and they didnt even think of sending someone to clean it up.When we said that we want to move out after first night(we paid for 3 nights for superior room) i was told that ok,but you cant get the refound and they will talk to the manager next day.But nothing was done on the next day.And then we had a problem with breakfast,we came 45 min before closing time on sunday and there was not any warm dishes left and when we asked if its coming some more food,then they just lought and said no,we are empty for today. We wrote a complaint to the general manager(Inger-helen Hjemvoll),and she answered to us that no one didnt get any complaint in the reseption from us and we misunderstand everything.And about the breakfast she said that 30 min before closing time,they dont serve any warm dishes anymore.Never heard of this before. So more or less everyday something happend in the hotel,and nothing was done for our comfort there.When at the check out of the hotel,we were told that we have the right to some kind of recompensation.But the mail i got from general mananger she sais that they didnt get any complaints and we misunderstand everything is just a poor communication between employees.Worst experience and waste of money!!!

Very much enjoyed our stay. Room large and comfortable, although dont expect a view. Great location on harbour in centre of town, easy walking distance to everything. Rooftop jacuzzi overlooking cathedral not to be missed - even in the snow. Breakfast ok by extremely high norwegian standards but evening meal was always a treat. Would stay again. Things not to miss include the Raketten hot dogs, the Tromso Jernbanestasjon and the Nordens Paris Cafe and Pizza. (Obviously the cultural/usual tourist stuff is all good too). Tromso is great, loved it, even if we didnt see the lights :-(

Was forced to cancel due to travel restrictions and needing to do 14 days isolation (for a 2 night stay at the hotel, 4 in the country) and was told by the hotel no refund as they are still accommodating bookings - utter nonsense. Will actively try to avoid this chain of hotels and recommend to anyone else going to the area to avoid them. £300+ wasted

Reasonable central located hotel. Location is just great, breakfast was very, very rich and tasty, dinner little bit simple, but it was OK and tasty as well. We also enjoyed the waffles at afternoon. Staff was very helpful and friendly. Room is 3*standard, clean and OK, but in the Aurora season is overpriced. Walking distance almost everywhere. I enjoyed the stay.

I travelled at the end of February 2020 with my mother and 2 of my friends. We stayed at this hotel for 4 nights. Very comfortable & clean. Staff helpful and food adequate. The rooms were nice but extremely dark, they really need more and brighter lighting. There were no drawers at all and only a tiny hanging space for clothes which was fine for 4 days but any longer you would want to unpack. A nice open air jacuzzi and sauna on the roof was a real bonus. A lovely view of the harbour from the dining room. This hotel is in a great location. I would definitely stay here again