Clarion Collection® Hotel Aurora

Nice hotel in front of the Clarion With and facing the harbour. Our room was very nice and large, bright. Coffee and tea set were provided in the room and in the lobby. As all the Clarion Collection hotels, you can join free coffee and cakes afternoon break and free dinner. Having previously stayed in Clarion With, we have found the food in Aurora not as taste as in Clarion With. The staff at the reception was great and very helpful (more than the staff at the reception of the Clarion With, I would say).

This hotel is in a great location being close to almost everything. We stayed in one of the standard rooms and it was basic. The rooms could do with an upgrade. The hotel offered a very good range for breakfast and also offered afternoon sweets (make your own waffle). The evening meal was very good to have included, but there could have been more choice as it was very limited, one main option or soup with a couple of salads. All the food was clearly labelled with allergen information. The hotel also offered the use of a steam room & rooftop hot tub which was incredible to have and we did make use of these. Generally a good stay but a few areas for improvement.

On Monday 10th February, we checked out and left our luggage in the luggage room for a few hours. The hotel staff then mistakenly put it on a coach going to the airport with another group of people. When we went to get our luggage from the room they told us it must have been stolen, which was very distressing. We left our contact details with the staff and left to fly home to the UK with no luggage.  The next day I spent all morning on the phone to my insurance company arranging a claim for the stolen luggage. I also had to contact Tromso police to register it as a crime.  Then I called the hotel to ask them a question about the insurance claim and they casually told me "Oh, your luggage is here actually". It had been returned on the coach the night before and no one had bothered to contact me to tell me. I had wasted an entire morning trying to arrange an insurance claim for no reason. WHY was it down to me to call the hotel about my luggage? WHY did the hotel not have the common decency to call me the night before once my luggage was returned?? This would have saved me a lot of distress and wasted time.  The manager was very rude on the phone and said my luggage was my problem and he will not take responsibility for losing it. I think a hotel should be organised enough to have a system whereby they can keep track of luggage and not lose it through sheer incompetence and disorganisation.  It has now been over a week since they lost our luggage and IT STILL HASN'T COME BACK. They have told us they have sent it back but they clearly have used the cheapest, slowest method of returning it to us. Meanwhile, I have had to purchase new make up, new make up brushes, new clothes and a pair of shoes because of this. THEIR MISTAKE HAS COST ME SO MUCH MONEY! I am so angry and upset about this.  I will never come back to this awful hotel.

This hotel was perfect for our 2 night stay in Tromsø. Great location. Room was basic but comfortable. Plenty of choice at breakfast. Waffle making machine available for an afternoon snack, although this is popular and there can be a wait. Also included was a light supper buffet with soup, pasta, salad, the main dish during our stay was fish and potatoes, chilli and rice which I thought was very tasty. The best thing was being able to relax in the sauna and the outside hot tub after a day of activities and exploring. Lovely views of the harbour and enjoyed our time here.

The hotel is conveniently located and the rooms are comfortable though not luxurious. It included a wonderful breakfast, snack and dinner so I never really had to eat elsewhere. With the food prices in Norway this was an added bonus. The best surprise was the amazing rooftop spa, sauna and gym. The views over the harbour were amazing! After long nights of chasing the lights this was very welcome.