Quality Hotel™ Sarpsborg

We are a party of 6 at the restaurant. Everyone has food - except me. My partner has food but no silverware. It has been well over 20 minutes that I have asked about my food and we are now being totally ignored. I would change hotels but we are here on business. I can now see the wait staff eating in the kitchen. I will add pictures.

Quality’ Hotel brings shame to it’s name. The hotel room was old, dilapidated and disgusting. Everything was scratched, broken and stained. The staff was unhelpful, just told me they get a lot of complaints about the rooms and lied about compensation/reimbursement. Built right next to the highway. The rooms are also poorly isolated, you can hear the cars one the neighbouring highway.

My family and I were driving to Denmark and overnighted at the Quality Hotel in Sarpsborg. We were greeted by the very friendly staff and really happy with the size and comfort of our hotel room. They are pet friendly and had no problem accommodating our dog. The breakfast is also a real treat! This is a really nice hotel that I would highly recommend.

A family trip to celebrate a birthday and the kids enjoyed the waterpark and Superland so that was a big plus. The dinner was fantastic and the buffet is fabulous. The breakfast here is amazing and the wait staff are absolutely helpful and friendly. Top marks to the kitchen staff for putting out such a wonderful spread every morning and every night. We had a family room and the only minor complaint was that this room is located by the elevator, so there is a lot more noise, but when you have kids who are up during the night, it really didn't matter!

We gave the kids a Christmas gift, to go to this hotel, the combination of a waterpark, playpark and Lollo and Bernie should be a nobrainer. The good stuff, the superland and the waterpark is given at a reasonable price for a 24 hour pass (150 nok/person). The waterpark and playpark is more than sufficient for that price not super but OK! The familyroom is a bit cramped, and with two adults and 2 kids (6/11) we would have chosen a connected room solution if possible, the bunkbed steals a bit of floorspace, and the noice from the highway can be bothersome, if you sleep with the window open. First night we booked table at the restaurant, and that was a large disappointment, the kids was offered a buffet for 150/NOK,and their conclusion was that the meal was nothing more than average. Our kids enjoy good food, and the buffet was not very tasty, noor especially hot, so they refused to eat there the next day. For the adults, there was a menu, with a small variety of courses, we ordered the 295 NOK burger and was disappointed, there is no way someone has tasted that meal, because it tasted nothing, and it took 30 minutes to get the burger, then the kids were finished, and ready to get out of the place, and back to the room for some snack. All in all, the restaurant is the biggest downside of our visit, the breakfast was average, for Norway to be, but we all got a good start of the day. The front desk staff, wet up and above, with spoiling the kids, giving them ice-cream and popcorn, so they was saved this review!