Comfort Hotel® Xpress Central Station

Stay away

Wednesday, May 13, 2020, , zpald

At arrival I was greeted by bedsheets containing hair. I don't know if they belonged to the cleaning lady or the previous guest. The room was not cleaned after my first night. An arrogant, young man…

At arrival I was greeted by bedsheets containing hair. I don't know if they belonged to the cleaning lady or the previous guest. The room was not cleaned after my first night. An arrogant, young man at the reception informed me that they clean the room ever 4 days ( not a typo, every four days). According to him this is done to "save the environment". If you want it cleaned every day, it will cost you 100 kr. per session. In other words, we're saving the world here, but pay us 100 kroner and to hell with our principles. Furthermore, nowhere on their website could I find customer information about this. Had I known it, I wold never have chosen this hotel as there are hotels at comparable prices that give the expected service.

Owner Response

Friday, May 15, 2020

Dear zpald, Thank you for giving us your feedback. We are terrible sorry to hear that you found a hair on the sheets, we can assure you that we clean the rooms after every guests. I really hope you told us as soon as you saw it so we had a chance to assist you with a new room. Yes, we are thinking ahead for the long haul - there is no planet B. So yes, we are an environmental friendly hotel and therefore we clean our staying rooms every forth day. This information are available on our website and external sites under FAQ. It's a shame you felt our staff was arrogant, since he just inform you about what we are but also that cleaning is available but for a small fee. We always recommend our guests to read about the hotels they book so it will be a perfect fit to the expectations. We wish you a lovely weekend, zpald.

Nice place for a few nights

Saturday, March 14, 2020, Eindhoven, The Netherlands, LeovHameren

Was here on business for intentionally for 15 nights. Unluckily due tot corona and other reasons it became only 4. Very small rooms, no place to put suitcase, no breakfastbuffet. Went to the Neighbour…

Was here on business for intentionally for 15 nights. Unluckily due tot corona and other reasons it became only 4. Very small rooms, no place to put suitcase, no breakfastbuffet. Went to the Neighbours (comfort hotel) for breakfast. Concept is nice, but not for a long stay. Rooms cleaned every 4 days...

Owner Response

Tuesday, March 17, 2020

Hey LeovHameren, Thank you so much for your review. We hope you got home safe and that we will see you back with us again when everyone is allowed to travel. We have luggage rack in the room, they are designed so it comes out from the wall, look for the door knob looking case and there you have it . :) For long stays we recommend to book the categories that are higher, more space and perfect for a longer stay. Stay safe and welcome back to us!

Comfort and convenience

Monday, March 09, 2020, Copenhagen, Denmark, johannebro

Stayed one night in Oslo, to go to a concert. It was announced in my reservation, and again at the DYI- check-in, that I could only check in after 3pm. I got in at 1.45, so took a chance and asked at…

Stayed one night in Oslo, to go to a concert. It was announced in my reservation, and again at the DYI- check-in, that I could only check in after 3pm. I got in at 1.45, so took a chance and asked at the desk. I was lucky, and there was a room ready. The room was nice and spacious, with underfloor heating in the bathroom. The location of the hotel is perfect for travellers: by foot it's 2 minutes to the central station, 7 minutes to the busterminal, about 10-15 minutes to the ferry to Copenhagen. Smack dab in the centre of town, with a plethora of options for food, shopping, entertainment, and transport anywhere. The bed was comfortable, the water hot, and the hairdryer worked a treat I will definitely be back another time.

Owner Response

Tuesday, March 17, 2020

Hey johannebro, Wow thanks a lot for your lovely review. So happy to hear that you enjoyed your stay and our hotel. Isn't it an awesome location, nearby everything Oslo has to offer. :) We are looking forward to see you again! Safe travelling, johannebro!

Great location!

Sunday, March 01, 2020, Cardiff, United Kingdom, 167cristinan

Super happy with the hotel overall. Great location, clean and functional, yet stylish and a great space for board games. The only issue was that even though the booking was made for 2 adults there wa…

Super happy with the hotel overall. Great location, clean and functional, yet stylish and a great space for board games. The only issue was that even though the booking was made for 2 adults there was only one towel in the room.

Owner Response

Monday, March 02, 2020

Hey 167cristian, Thank you for your lovely review! We are super happy to read that you enjoyed your stay. So sorry to hear that we didn't communicate good enough when it comes to the extra towels and duvet, we are an environmental friendly hotel so for the Moderate Double rooms we have kept the extra sets in the drawer underneath the bed. Again, so sorry that we didn't inform you about this. We hope to see you at our hotel soon again. Take care!

For one Night - outstanding

Tuesday, February 25, 2020, Copenhagen, Denmark, Norwegian1975

One Night stay in Oslo. Perfect location close to the Central station and the city center. Quick Check in - more than enough space in my room. Great bed and quiet outside to be in the center. Easily b…

One Night stay in Oslo. Perfect location close to the Central station and the city center. Quick Check in - more than enough space in my room. Great bed and quiet outside to be in the center. Easily book here again.

Owner Response

Monday, February 24, 2020

Hey Norwegian1975, Thank you so much for your lovely review - we really appreciate it! We are super happy to hear that you enjoyed your stay and how easy it was for you our guest. The whole team is looking forward to see you soon again! :) Welcome back!